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Santander

Santander down? Current status and problems in Brentford, Greater London, England

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Brentford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Brentford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  • 39% Mobile App (39%)
  • 26% Website (26%)
  • 17% Transactions (17%)
  • 11% Login (11%)
  • 6% Transfer (6%)
  • 2% Withdrawals (2%)

Live Outage Map Near Brentford, England

The most recent Santander outage reports came from the following cities: London, City of London, and Hampton.

CityProblem TypeReport Time
London Transactions 23 days ago
London Mobile App 29 days ago
City of London Mobile App 29 days ago
City of London Transactions 1 month ago
Hampton Transactions 1 month ago
Southwark Mobile App 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Brentford, England

Latest outage, problems and issue reports in Brentford and nearby locations:

  • MissKristy_LH
    Miss Kristy 🇮🇪 (@MissKristy_LH) reported from Tottenham, England

    @MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.

  • tonysupernova
    Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • corinnareilly
    Corinna Reilly (@corinnareilly) reported from Old Windsor, England

    @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

  • ChristopheSkis
    Chris Creissen (@ChristopheSkis) reported from Hillingdon, England

    @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

  • WatkinsonGary
    gary watkinson (@WatkinsonGary) reported from Islington, England

    @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

  • jo_1lesley
    Mrs L (@jo_1lesley) reported from Camberwell, England

    Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

  • jo_1lesley
    Mrs L (@jo_1lesley) reported from Camberwell, England

    Is there a problem @santanderuk ?

  • chrisromerlee
    Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • Janietip
    Jane Tippett (@Janietip) reported from Tottenham, England

    @santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites

  • Scottmaintain
    Scott Maintenance (@Scottmaintain) reported from Rickmansworth, England

    @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

  • youvsyoultd
    Ahmed Mohammed (@youvsyoultd) reported from Tottenham, England

    @santanderukhelp @santanderuk I’ve contacted your customer service team twice.

  • coleb86
    Bethany Cole (@coleb86) reported from Ealing, England

    @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

  • MartinCainActon
    Martin Cain (@MartinCainActon) reported from Ealing, England

    @RichardBurgon Wee problem with @santanderuk?

  • TiffinSolutions
    Kam Shah (@TiffinSolutions) reported from Ealing, England

    @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

  • CopybyAnna
    Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • lizardUnicorn
    Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • FOG1O1
    FOG101 (@FOG1O1) reported from Brentford, England

    @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

  • Fabs11111111
    xxx (@Fabs11111111) reported from Kensington, England

    @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

  • GraceCuddihy
    Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • sleepysilvery
    peter howard (@sleepysilvery) reported from Kingston upon Thames, England

    @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • janelanario
    jlan (@janelanario) reported

    @santanderuk do you care about customer service any more? Waiting in a queue for your hidden counters to simply pay in a cheque as machines don’t work. At least 4 ‘greeting’ staff floating around doing nothing. 2 people serving at counter. Baffling

  • manzanotti
    Paul Manzotti mastodonapp.uk/@manzo (@manzanotti) reported

    @SeeItSayItDoggo @santanderuk @TfL Ah, fair enough. Would be nice to see it updated for mobile payments at some point though. Of course, I'd rather they fixed whatever the issue with the app and my account that renders it useless, then I wouldn't need to tap in with any payment mechanism!

  • SarahDa81344185
    Sarah David (@SarahDa81344185) reported

    @aldiwhereisit @santanderuk It was unbearable and It’s really sad how this things do happen after numerous appeals to the support team and nothing was done until I came across @astra_trix support team and it was fixed completely the ré are best you will ever have

  • d0dgr
    Rodger Ruddell (@d0dgr) reported

    @santanderuk Santander is such a terrible bank. I have had access to my account blocked for a week and a half and despite lodging a complaint I haven't been contacted!

  • SeeItSayItDoggo
    🚄 Latimer: Doggo Express! (@SeeItSayItDoggo) reported

    @manzanotti @santanderuk @TfL There is a technical reason why it's physical cards only from when it used to be "£2 for 24 hours of unlimited 30 min rides" - in the same way you have to tap in and out with the same device on the tube, it would charge you £2 again. It's less of a problem now it's pay per ride.

  • Franco__b
    Ange Ball (@Franco__b) reported

    Omg just spent 1 hour of my life trying to speak with @santanderuk absolutely terrible service. Firstly was on a phone call for 16.50 minutes on hold mostly to be cut off. Then tried to app chat only to be disconneted. Tried calling again to not even be put through and .

  • neillhope
    lostinleith 🇺🇦 (@neillhope) reported

    @MoneySavingExp can you help? The lovely people at @santanderukhelp closed my bank account today with no notice. I only found out when I went to pay for the diesel I had put in my car. I was forced into bankruptcy a year ago by an and it’s taken @santanderuk this long to act.

  • SeeItSayItDoggo
    🚄 Latimer: Doggo Express! (@SeeItSayItDoggo) reported

    @manzanotti @santanderuk @TfL Yeah the app experience is awful. So is the membership key system if you're new to it - even if you set up the CPA and request a key online, you still have to call them and tell them to post it??? The whole system is a bit of a mess

  • smallpersonn
    smalls (@smallpersonn) reported

    I transferred money from one of my accounts into my ISA but the money hasn’t shown up in my ISA. @santanderuk where is my money? Your automated online service is absolutely useless. How can I speak to a human being?

  • JoeEurell
    Joe Eurell (@JoeEurell) reported

    Hi @santanderuk @santanderukhelp wondering why you think it’s OK to have blocked my account without warning for an admin error you’ve admitted to? It’s been a week now. I can’t pay my rent, can’t pay my bills, can’t seem to find anyone who cares.