Santander status: access issues and outage reports

Problems in the last 24 hours in Islington, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Islington, England

Latest outage, problems and issue reports in Islington and nearby locations:

• 
  gary watkinson (@WatkinsonGary) reported 2 minutes ago from Islington, England

  @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

• 
  Anna Pattenden (@CopybyAnna) reported 10 minutes ago from London, England

  I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

• 
  Ruth Robinson (@RuthRobinsonLon) reported 26 minutes ago from Islington, England

  I order not to launch a non metaphorical attack against @santanderuk I limit myself to being brutally but politely honest about their customer service #sic on Twitter . I can’t understand how head office can allow their brand to be trashed by the UK division unless they are worse

• 
  David Crossinggum (@pmancat) reported 43 minutes ago from London, England

  @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

• 
  Ruth Robinson (@RuthRobinsonLon) reported 45 minutes ago from Islington, England

  It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing

• 
  Nuclear Summer (@lizardUnicorn) reported 48 minutes ago from London, England

  @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

• 
  Ruth Robinson (@RuthRobinsonLon) reported 58 minutes ago from Islington, England

  Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A.G.W. 🇬🇧 (@agw1437) reported 4 minutes ago

  @hnjsamuels @santanderuk Or… when they freeze your a/c owing to some’activity’ and force you to go into a branch with ID! Try that when you’re on holiday in Scotland or anywhere really since they have shut so many branches. If you don’t drive, have mobility issues etc you’re stuffed!! Terrible bank.

• 
  AP (@andyparsons3) reported 6 minutes ago

  Terrible terrible service again today @santanderuk @santanderukhelp , lots of ‘I dont’ know, I can’t help you, its in a queue, blah blah blah, the worst service I’ve ever had from a bank in all my life. Consumer Duty clearly of no interest to you. Time to escalate now

• 
  Emily (@EmilyPearson6) reported 6 minutes ago

  @santanderuk is there an app issue? Just made a transfer into my account and it’s not showing

• 
  Daffa Daffer (@Daffa_Daffer) reported 8 minutes ago

  @santanderuk 45 minutes wait - so far - on your fraud line. Employ some staff will you. This is an abysmal level of 'service'.

• 
  Tim B. (@The_Swell_Shark) reported 15 minutes ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍

• 
  Mr Eko (@MrEko_Lost) reported 16 minutes ago

  @hnjsamuels @santanderuk @santanderuk rubbish service

• 
  Tara H (@tarahils) reported 18 minutes ago

  @santanderuk absolutely awful customer service, no one is interested in trying to help track down lost money. Will be putting in a complaint and moving money elsewhere 😤

• 
  Lucy Cawley (@LucyCawley3) reported 21 minutes ago

  How long bankin down 4 @santanderuk

• 
  AP (@andyparsons3) reported 23 minutes ago

  @santanderuk so disappointed that the help people can’t actually help, no calls, no support, no customer duty - this should serve as a warning to anyone thinking @bancosantander can operate a banking licence - they can’t

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 26 minutes ago

  @HWarlow @santanderuk awful to hear