Santander status: access issues and outage reports

Problems in the last 24 hours in Islington, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Islington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Islington, England

Latest outage, problems and issue reports in Islington and nearby locations:

• 
  Ruth Robinson (@RuthRobinsonLon) reported 10 minutes ago from Islington, England

  I order not to launch a non metaphorical attack against @santanderuk I limit myself to being brutally but politely honest about their customer service #sic on Twitter . I can’t understand how head office can allow their brand to be trashed by the UK division unless they are worse

• 
  David Crossinggum (@pmancat) reported 16 minutes ago from London, England

  @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

• 
  Ruth Robinson (@RuthRobinsonLon) reported 20 minutes ago from Islington, England

  Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after

• 
  Anna Pattenden (@CopybyAnna) reported 26 minutes ago from London, England

  I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

• 
  Nuclear Summer (@lizardUnicorn) reported 31 minutes ago from London, England

  @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

• 
  Ruth Robinson (@RuthRobinsonLon) reported 50 minutes ago from Islington, England

  It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing

• 
  gary watkinson (@WatkinsonGary) reported 57 minutes ago from Islington, England

  @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Precyshun (@precyshun) reported 5 minutes ago

  @santanderuk I’ve been emailing customer relations and the ombudsman has been emailing the FOS inbox for the last 6 months for us both to be ignored! I would suggest somebody calls my wife tomorrow before she takes legal advice to go to small claims court

• 
  Lee Bee 💙💙💙 (@LeeBee39) reported 6 minutes ago

  @santanderuk clearly in either a cyber attack or major infrastructure issues! What is it? Your customers NEED to know - especially when one of your junior fraud callers said YES you are undergoing a cyber incident! Want me to post more of the call?

• 
  Matty Hough (@MattyHough2) reported 7 minutes ago

  @santanderuk Hi @santanderuk — I was advised a case handler would contact me after 8am today, but I still haven’t received any email or contact. I remain stranded abroad without access to funds. Please urgently escalate this and contact me immediately

• 
  Sorare Rhino (@FifaThing) reported 9 minutes ago

  @santanderuk This bot reply to save face doesn't help anyone

• 
  James Hassett (@JamesHassett1) reported 10 minutes ago

  @santanderuk Thanks. Can the people from customer operations not arrange calls? That’s what I was told by three of them.

• 
  aka James Bond (@FeelitWorking) reported 11 minutes ago

  @chalkey1973 @santanderuk are really bad for stopping transfers. If you try to buy something online, send money from savings to current account, answer questions and say you have not seen the item in person, they lock the account. Absolute pain trying to help relatives with this. It took ages

• 
  Alan (@metalheed) reported 14 minutes ago

  @santanderuk I have to verify my identity to get back into the app but the scanning ofy passport is terrible. Just won't work. Why have you made it so hard? Surely my email and phone number should be enough to verify myself?

• 
  Tyler (@Empty_With_You) reported 20 minutes ago

  The ******* crooks @santanderuk have put a block on my bank account without ANY warning because I didn’t change my contact details due to them already being correct. Absolute ******* scumbags.

• 
  Umang Mathur (@umangm888) reported 21 minutes ago

  @santanderuk After being defrauded, Santander has blocked my attempts to get my money back. I’m being bombarded with consistent, slickly-worded AI emails threatening me about my overdraft now.They talk about 'support' in their emails while doing the exact opposite in reality

• 
  Cornwall ⭕️‘s. (@postmanpat1965) reported 21 minutes ago

  @santanderuk yes, but why cant we do it on the app? thats what i asked. some people dont always have access to a computer