Is Santander down in Southwark, Greater London, England?
Some problems detected
Users are reporting problems related to: mobile app, login and website.
The latest reports from users having issues in Southwark come from postal codes SE1.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Southwark, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Southwark and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at Santander
Santander is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Login (15%)
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Website (13%)
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Transactions (9%)
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Withdrawals (4%)
Live Outage Map Near Southwark, Greater London, England
The most recent Santander outage reports came from the following cities: Southwark, Brentford, London, City of Westminster, Romford and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Mobile App | |
| Southwark |
Mobile App | |
| Brentford |
Login | |
| London |
Mobile App | |
| City of Westminster |
Mobile App | |
| Romford |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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Jane Tippett
(@Janietip) reported
from
Tottenham, England
@santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Ahmed Mohammed
(@youvsyoultd) reported
from
Tottenham, England
@santanderukhelp @santanderuk I’ve contacted your customer service team twice.
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Haneul 이하늘
(@ddibidibidilee) reported
from
Paddington, England
@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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TwitTwoToo
(@TwitTwoToo) reported
@santanderuk After 9 days & 4 hrs speaking to 10 different people,some un-contactable anlst in back office security unlocked my a/c tks.No-one contacted me. Quiet non proactive cust service isn’t the way.Pls look at @Octopus @g__j as a shining light in ownership in customer comms
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Denis MacShane
(@DenisMacShane) reported
First of all @santanderuk close down 2 branches I used so need a train journey to get to one. Now no one answers their phone. Is there a bank that serves customers?
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TwitTwoToo
(@TwitTwoToo) reported
@santanderuk Now been waiting for one week to resolve a login issue. No access to my account since Friday, that’s 6 days. Have spent 3.5 hours on the phone with 8 of your staff and am locked out of all transactions. Your service and duty of care to this customer is appalling.
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Dan Bonsall
(@danindidsbury) reported
@santanderuk have lost £80,000 that a business attempted to transfer to my business on Friday. For 4 days the money remains lost in the banking system. Neither Santander nor the the sending bank (Royal Bank of Scotland) can locate the money or explain the problem.
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Ascrembalem
(@ascrembalem) reported
@santanderuk why haven’t you updated your own service status page online? Continues to show web and app banking unaffected by the current outage
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Basilius Kevin .V🌈
(@BK3vin) reported
@TwitTwoToo @santanderuk Talk to @iFox97 they helped me when support services wouldn’t help me🥺..
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Lauren Beaumont
(@drumchick90) reported
@santanderuk is there a problem with your website? I’m trying to use the website to do something and it keeps kicking me out while I’m using it on my phone. Tried using it on both Google Chrome & Safari.
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ernmander
(@ernmander) reported
Amazing how @santanderuk are so quick to put up interest rates on my mortgage. But extremely slow to put up interest on my bank account. Quick to make the mortgage go up to %4.5 but slow to make bank acct %2. Mmm why isn’t my bank acct internet %4.5 ? Robbing bastards
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Jan Colligan
(@JanBColligan) reported
@santanderukhelp This is totally unacceptable for a company the size of @santanderuk for me a shareholder to be unable to access statements and be told to try another browser, don't use WiFi etc. The problem is with you. The link to view statements goes to FAQs. Shambolic unfit for purpose
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John Crawford
(@crawfj) reported
@santanderukhelp I'm getting e-mails for a @santanderuk customer who apparently just opened an account and provided my e-mail address by mistake. How do I stop getting their e-mail messages? I'd hate for them to miss something important because they gave the wrong address.