Santander

Is Santander down in Kingston upon Thames, Greater London, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Kingston upon Thames, Greater London, England 04/24/2025 19:05

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Transactions (29%)

    Transactions (29%)

  2. Mobile App (26%)

    Mobile App (26%)

  3. Website (17%)

    Website (17%)

  4. Login (14%)

    Login (14%)

  5. Transfer (11%)

    Transfer (11%)

  6. Withdrawals (3%)

    Withdrawals (3%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent Santander outage reports came from the following cities: Tower Hamlets, Harrow, Surbiton, London, Deptford, Mitcham, Cricklewood, Islington, Hackney, Coulsdon and Sutton.

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City Problem Type Report Time
United KingdomTower Hamlets Mobile App
United KingdomHarrow Mobile App
United KingdomSurbiton Website
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomDeptford Website

Community Discussion

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Santander Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • FOG1O1 FOG101 (@FOG1O1) reported from Brentford, England

    @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

  • MartinCainActon Martin Cain (@MartinCainActon) reported from Ealing, England

    @RichardBurgon Wee problem with @santanderuk?

  • RuthRobinsonLon Ruth Robinson (@RuthRobinsonLon) reported from Islington, England

    It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Is there a problem @santanderuk ?

  • sleepysilvery peter howard (@sleepysilvery) reported from Kingston upon Thames, England

    @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • coleb86 Bethany Cole (@coleb86) reported from Ealing, England

    @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

  • GraceCuddihy Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • chrisromerlee Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • TiffinSolutions Kam Shah (@TiffinSolutions) reported from Ealing, England

    @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

  • ddibidibidilee Haneul 이하늘 (@ddibidibidilee) reported from Paddington, England

    @santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.

  • tonysupernova Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

  • ChristopheSkis Chris Creissen (@ChristopheSkis) reported from Hillingdon, England

    @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • Everybody63 Patrick (@Everybody63) reported from Hillingdon, England

    @santanderuk hi..i'm having problems logging on to the mobile app

  • Fabs11111111 xxx (@Fabs11111111) reported from Kensington, England

    @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

  • WatkinsonGary gary watkinson (@WatkinsonGary) reported from Islington, England

    @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

  • RuthRobinsonLon Ruth Robinson (@RuthRobinsonLon) reported from Islington, England

    I order not to launch a non metaphorical attack against @santanderuk I limit myself to being brutally but politely honest about their customer service #sic on Twitter . I can’t understand how head office can allow their brand to be trashed by the UK division unless they are worse

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Jamien83 Jamie Northrop (@Jamien83) reported

    @santanderuk @santanderukhelp Are you having online banking problems again? I can't log on online and error says details are wrong but they aren't. I've also ben locked out of the app for the same reason!

  • Peearghbaby Jo Clayton (@Peearghbaby) reported

    @santanderuk I am still having problems, I cannot transfer money to my other account that pays all my bills😩

  • veteranracer Ian (@veteranracer) reported

    @santanderuk I spent over an hour on the phone yesterday and was told to all beck today. I was waiting 90 minutes and no one replied. You have cancelled my card in error. I am in Brazil without access to my credit card

  • fartndart1 Daniel🇬🇧 (@fartndart1) reported

    @santanderuk Hi, still having issues this morning, not able to access app or Online banking through laptop, on app it shows “ Oopps something went wrong try again” I have tried deleting app but no difference.

  • Grittsa Sarah-Jane Gritt (@Grittsa) reported

    @santanderuk shocking customer service from you today from someone who has been a customer for over 50yrs!

  • charlie86208100 charlieboy (@charlie86208100) reported

    @santanderuk @santanderukhelp Your online banking system is down AGAIN. When will it be back up? I have bills to pay & your recorded message tells me to phone tomorrow. I must pay someone TODAY or they won't come tomorrow. This is ridiculous. Have you been hacked?

  • Brynrodyn Richard Evans (@Brynrodyn) reported

    @santanderuk System down again. Twice this week with no explanation. Not good enough

  • stevefairclough stevefairclough (@stevefairclough) reported

    Nice one #santanderuk. Sent a new Debit card with specific instruction to use your old PIN number, you do not need a new one. Guess what... Inefficient shower of ****. #usedtobeagreatbank

  • fletchs_tweets F L E T C H (@fletchs_tweets) reported

    I’m despairing with @santanderuk 😩got a CC 5 weeks ago, it’s automatically got a block on, spent 5 hours on the phone Monday, been to branch twice, block still on...

  • beanyman82 Ian Bean (@beanyman82) reported

    @santanderuk @santanderukhelp disappointed not to have received a response to my earlier tweet. Terrible customer service.