Is Santander down in Kingston upon Thames, Greater London, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Transactions (32%)
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Mobile App (25%)
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Website (15%)
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Login (13%)
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Transfer (11%)
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Withdrawals (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Santander outage reports came from the following cities: London, Deptford, Mitcham, Cricklewood, Islington, Hackney, Coulsdon, Sutton, Guildford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Deptford |
Website | |
| Mitcham |
Mobile App | |
| London |
Mobile App | |
| Cricklewood |
Transfer | |
| Islington |
Transfer |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after
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Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Haneul 이하늘
(@ddibidibidilee) reported
from
Paddington, England
@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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Patrick
(@Everybody63) reported
from
Hillingdon, England
@santanderuk hi..i'm having problems logging on to the mobile app
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Strinne
(@strinne) reported
Hey @santanderuk why have you blocked my transfers from Wednesday (nothing to do with this mornings issue), and failed to call me back despite promising a 48 hour response? I have wasted hours just trying to get answers but it seems you just couldn't care less about customers. 👎
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kate chanter
(@ChanterKate) reported
@santanderukhelp @santanderuk I have been passed around all day, and now cut off after being on hold for over an hour. Please help with who I should contact.
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Hannah Griffith
(@HStodd89) reported
Shout out to @Barclays & @NatWest_Help for making it so easy to change my login details & lock my banking app online asap after my phone was robbed out my hand yesterday leaving me with no access to a phone🙌 @santanderuk on the other hand....
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Jack 1D1
(@JD101H) reported
@freja_fashion @santanderuk Having the same issue with mine!!!
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susan
(@superdinnerlady) reported
@santanderuk not impressed I was told that cut off point they would call me is six o'clock , and yet again I have been let down big time, basically do not trust what this company promises you , I was supposed to have a call about a escalation complaint, and i was promised
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Amanda Davies
(@penguinmand) reported
@santanderukhelp @santanderuk one and a quarter hours now and still holding. And you don't even reply on here. Nice customer service.
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Hannah Griffith
(@HStodd89) reported
@santanderuk My phone was robbed out my hand this evening so need to change security details & lock the app. The only way I can login online is 2FA using my phone.. or your bot keeps telling me to call you... How do I go about this without a phone please?
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Lauren Armstrong
(@duve65) reported
@santanderukhelp @santanderuk your customer service and onlines services are utterly appalling. What an absolute joke trying to make a payment, speak to someone and still waiting on a response from the customer complaints team. Also your "text" service looks more like fraud! 🤬
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Dan Wilson
(@nadnosliw) reported
@santanderuk you disabled pasting codes into browser for logins? Please confirm so I know whether I need to close my account with you for a ridiculous login process.
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Tracy Woodward
(@pinksw) reported
@santanderuk we are trying to SPEAK to someone in your ISA managers team. Their telephone number is nowhere to be found. We are financial advisers, not clients and need to actually speak to someone. Please help