Is Santander down in Kingston upon Thames, Greater London, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (27%)
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Transactions (26%)
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Website (21%)
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Login (18%)
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Transfer (6%)
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Withdrawals (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent Santander outage reports came from the following cities: London, Fulham and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| Fulham |
Mobile App | |
| London |
Withdrawals | |
| London |
Transactions | |
| London |
Transactions | |
| Redhill |
Mobile App |
Community Discussion
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Santander Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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Steve Scarebear
(@Scare158Steve) reported
from
Victoria, England
Cant compliment the customer service @santanderuk on the phone & in branch enough. 3 times this week they have helped & advised me about what I can do while i wait for my replacement debit card which has been delayed by @RoyalMail not delivering in the expected timescales.
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Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
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David Crossinggum
(@pmancat) reported
from
London, England
@santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Haneul 이하늘
(@ddibidibidilee) reported
from
Paddington, England
@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew
(@Bigglesdaf) reported
@santanderuk @santanderukhelp what is wrong with the website? I’m constantly getting logged out when I try to do anything! When will you fix the app to allow standing order amendments??
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Cristian Preda
(@cpreda1979) reported
@santanderuk it looks like i need to change my business account to a bank where the app is not logging me off every time when I am on mobile data and where the customer service is solving the issue. I have another 2 apps from different banks and they are ok...
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Kevin McCaffery 3.5% #FBPE 💙
(@sooshboosh) reported
Any problems banking with @santanderuk ? Call and be placed on hold for 40+ minutes…any other means of contact? Chat facility…yes and their advice…call us!! #poorcustomerservice #docalluswewontcallyou #timetochangebank
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Anthony Rose Snr
(@AnthonyRoseSnr1) reported
@MD35165608 @santanderuk Since working from home all the staff want to do is rush the call through and pass it to someone else.
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@Legalpenny
(@LegalPenny) reported
@buckjamesfs @santanderuk Maybe they need some help from our @Moneypenny #LiveChat team 🤔🤔🤔🤔
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James T
(@Tatty42) reported
@santanderuk hello, I am unable to add my debit card to Fitbit Pay, can you help please?
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Benny Bongo
(@BennyBongoP3fan) reported
@santanderuk You don't support customers, a pensioner I know has had her account blocked by you (including access to her pension to pay for food and heating), she has a severe illness and cannot travel to a branch as you demanded with ID. One of your managers rudely hung the phone up on her!
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Lisa Jayne Thompson
(@lisajthompson18) reported
Hey @santanderuk it feels ludicrous that I can't download a current balance/statement from online banking of a help to buy ISA, when it's something I may need as part of the core house buying process. Especially when you are spending tonnes advertising your the bank to do it with
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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🅳🅐🆅🅸🅳 - Brave & ❤️
(@DaveParkinson) reported
I challenge ANYONE in the UK to find worse business banking that @santanderuk - locked out of their sh*tty app again and now locked out of all accounts. Not as if any of us has a business to run rather than deal with their awful IT systems.