Santander down? Current status and problems in Paddington, Greater London, England

Problems in the last 24 hours in Paddington, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Paddington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Live Outage Map Near Paddington, England

The most recent Santander outage reports came from the following cities: Harrow, London, City of London, Ilford, and Hampton.

City	Problem Type	Report Time
London	Transactions	24 days ago
London	Mobile App	1 month ago
City of London	Mobile App	1 month ago
Ilford	Website	1 month ago
City of London	Transactions	1 month ago
Hampton	Transactions	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Paddington, England

Latest outage, problems and issue reports in Paddington and nearby locations:

• 
  Jen (@jenofthejenjen) reported 26 seconds ago from Bromley, England

  @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

• 
  Mark Thorley (@MarkThorley1) reported 4 minutes ago from Blackheath, England

  @santanderuk absolutely fed up with your online banking never working. Impossible to run a business!!

• 
  xxx (@Fabs11111111) reported 5 minutes ago from Kensington, England

  @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

• 
  Anna Pattenden (@CopybyAnna) reported 6 minutes ago from London, England

  I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

• 
  peter howard (@sleepysilvery) reported 10 minutes ago from Kingston upon Thames, England

  @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

• 
  OD 💚 (@Olivia121994_) reported 11 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Nuclear Summer (@lizardUnicorn) reported 14 minutes ago from London, England

  @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

• 
  Chris Romer-Lee (@chrisromerlee) reported 14 minutes ago from Lambeth, England

  @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

• 
  Marc Hartog (@marchartog) reported 21 minutes ago from Radlett, England

  Can’t quite believe I am taking to twitter to get someone @santanderuk to talk to me about a major banking error (theirs) that needs urgent attention. Only been a customer for 40 years. Hours on hold, cut offs, no calls back, for 5 days - just call me @jaydunne81 @santanderukhelp

• 
  Bethany Cole (@coleb86) reported 26 minutes ago from Ealing, England

  @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

• 
  Marc Hartog (@marchartog) reported 27 minutes ago from Radlett, England

  Can’t quite believe I am taking to twitter to get someone @santanderuk to talk to me about a major banking error (theirs) that needs urgent attention. Only been a customer for 40 years. Hours on hold, cut offs, no calls back, for 5 days - just call me!@jaydunne81 @santanderukhelp

• 
  gary watkinson (@WatkinsonGary) reported 31 minutes ago from Islington, England

  @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

• 
  Ahmed Mohammed (@youvsyoultd) reported 32 minutes ago from Tottenham, England

  @santanderukhelp @santanderuk I’ve contacted your customer service team twice.

• 
  Martin Cain (@MartinCainActon) reported 33 minutes ago from Ealing, England

  @RichardBurgon Wee problem with @santanderuk?

• 
  Chris Creissen (@ChristopheSkis) reported 34 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  Miss Kristy 🇮🇪 (@MissKristy_LH) reported 38 minutes ago from Tottenham, England

  @MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.

• 
  Grace Cuddihy (@GraceCuddihy) reported 39 minutes ago from Lambeth, England

  Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

• 
  David Crossinggum (@pmancat) reported 49 minutes ago from London, England

  @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

• 
  Ruth Robinson (@RuthRobinsonLon) reported 54 minutes ago from Islington, England

  Try and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after

• 
  John Williamson (@willow1886) reported 60 minutes ago from Enfield Lock, England

  Bloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  #BLACKLIVESMATTER (@OmisoreAbi) reported 6 minutes ago

  @santanderuk the app is not working?

• 
  SidcupGal (@SidcupGal) reported 8 minutes ago

  @santanderuk your customer service is appalling. I demand you telephone me. Why should I spend half my day on hold because you're all WFH because of Covid when I'm working in a hospital!! No email address anywhere on your website either so I can't complain.

• 
  Kirsty Muir (@KirstyLovesBiz) reported 9 minutes ago

  OMG @santanderuk your customer service is beyond shocking. 40 mins so far on phone and all I want to do is pay my cc balance as your online banking is not working and despite reporting technical issue with payments noone will help me!!! #movingmybalance elsewhere!!!

• 
  Daniel 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇳🇬 (@devvito93) reported 10 minutes ago

  I see nationwide bank is playing up again and is down yet. Absolutely useless bank. Good thing my salary goes into my @santanderuk bank account. I'm gonna leave these Guys because this is beyond a joke now @AskNationwide sort your sh!t out #NationwideDown

• 
  Jenny (@JennyAudsley86) reported 11 minutes ago

  Hey @santanderuk are you aware of errors with interest payments on regular savers? Mine seems unusually low.

• 
  Alison Ransome (@AliP_LA1) reported 12 minutes ago

  @unixsteve @santanderuk @MartinSLewis I rate First Direct's customer service if you're thinking of moving bank

• 
  Lizzy E🌏🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇪🇮🇳🇫🇷🇧🇻🦕 (@scattysmum) reported 15 minutes ago

  @santanderuk if you are going to block me transferring £10k of my own money to my own account at least have the decency to answer the phone when I call your fraud department as requested.. sick of hearing "very sory to keep you waiting" answer the phone!

• 
  Surviving economic abuse Santander mortgage story (@MarySmy39329753) reported 18 minutes ago

  "Domestic abuse is an abhorrent crime perpetrated on victims by those who should love and care for them. The Domestic Abuse Act 2021 will help transform the response to domestic abuse... protect victims and ensure they have the support they need"response please @santanderuk @FT

• 
  Pete Wilcock (@WilcockPete) reported 18 minutes ago

  Once again abysmal customer service from @santanderuk. My credit card disappears from online banking. I ask why - turns out security team want to talk to me about transactions. No notification, and I have to call myself and wait 40+ minutes on hold to resolve. Beyond useless.

• 
  LeylandRick (@LeylandRick) reported 20 minutes ago

  @santanderuk Utterly utterly piss poor way to treat customers. Shaft them, **** them.about, cause distress, and then have a bot that isn't worth a **** on tour so called 24/7 help. #BadCustomerService #PissPoor #MovetoBarclays