Santander status: access issues and outage reports

Problems in the last 24 hours in Hampton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hampton, England

The most recent Santander outage reports came from the following cities: Walton-on-Thames.

City	Problem Type	Report Time
Walton-on-Thames	Transactions	3 days ago
Hampton	Transactions	7 months ago
Brentford	Login	9 months ago
Feltham	Withdrawals	10 months ago
Fulham	Mobile App	1 year ago
Mitcham	Mobile App	1 year ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Hampton, England

Latest outage, problems and issue reports in Hampton and nearby locations:

• 
  Bethany Cole (@coleb86) reported 3 minutes ago from Ealing, England

  @santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?

• 
  Mrs R (@KateRenton) reported 9 minutes ago from Merton, England

  @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

• 
  FOG101 (@FOG1O1) reported 25 minutes ago from Brentford, England

  @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

• 
  Chris Creissen (@ChristopheSkis) reported 32 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  peter howard (@sleepysilvery) reported 35 minutes ago from Kingston upon Thames, England

  @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

• 
  Patrick (@Everybody63) reported 41 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  Martin Cain (@MartinCainActon) reported 52 minutes ago from Ealing, England

  @RichardBurgon Wee problem with @santanderuk?

• 
  Kam Shah (@TiffinSolutions) reported 54 minutes ago from Ealing, England

  @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clare Wiener (@ClareWiener) reported 5 minutes ago

  @santanderuk I am going to be on hold until 6pm and are you then going to hang up on me for the 3rd time? I've been on the phone for over an hour in total now 🤬 what about if you have provide a ring back service?

• 
  Clare Wiener (@ClareWiener) reported 11 minutes ago

  @santanderuk Called back & wait time is now 20 mins 🤬 call was regarding a chargeback. It's now regarding a chargeback and a complaint. Your, your voice is your password also doesn't seem to be working 🤬

• 
  Nick (@petch_nic) reported 12 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?

• 
  Ali (@callyoubetty) reported 12 minutes ago

  The Santander facility for paying in a cheque is terrible. When I use Halifax, it works first time. Sort it out, @santanderuk.

• 
  AP (@andyparsons3) reported 12 minutes ago

  @santanderuk that’s almost 2 full days of you blocking access to a bank account I pay to use and still no updates, I’ve emailed you and you have responded. It’s clearly too much effort for you

• 
  AP (@andyparsons3) reported 13 minutes ago

  @santanderuk @santanderukhelp thinks it is a five-star rating but customer service response time that belongs in the last century. Pick one to be proud of.

• 
  Sarah (@MsSC1986) reported 13 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

• 
  Penny Bradford (@PennyGasson) reported 15 minutes ago

  @santanderuk shocking service today, 36 minutes to answer the phone -and unhelpful call handler, order new cards 10 days a go (change of name) no sign of them and told they should have arrived yesterday, helpful, no

• 
  Try Type (@try_type) reported 17 minutes ago

  @santanderuk useless service. 48 minutes on the phone to fraud and nothing.

• 
  Heather Self (@hselftax) reported 17 minutes ago

  Why is it so difficult to get past automated bank systems? I want to make a payment which is outside the parameters of the app, but getting out of the doom loop of “did you know you can do this on the app” is almost impossible. Thanks (not) @santanderuk .