Santander

Is Santander down in Merton, Greater London, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Merton, Greater London, England 04/24/2025 23:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Transactions (29%)

    Transactions (29%)

  2. Mobile App (26%)

    Mobile App (26%)

  3. Website (17%)

    Website (17%)

  4. Login (14%)

    Login (14%)

  5. Transfer (11%)

    Transfer (11%)

  6. Withdrawals (3%)

    Withdrawals (3%)

Live Outage Map Near Merton, Greater London, England

The most recent Santander outage reports came from the following cities: Tower Hamlets, Harrow, Surbiton, Reigate, London, Deptford, Mitcham, Cricklewood, Islington, Hackney, Ilford, Coulsdon and Sutton.

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City Problem Type Report Time
United KingdomTower Hamlets Mobile App
United KingdomHarrow Mobile App
United KingdomSurbiton Website
United KingdomReigate Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App

Community Discussion

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Santander Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • FOG1O1 FOG101 (@FOG1O1) reported from Brentford, England

    @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

  • GraceCuddihy Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • ddibidibidilee Haneul 이하늘 (@ddibidibidilee) reported from Paddington, England

    @santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

  • tonysupernova Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

  • chrisromerlee Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • MartinCainActon Martin Cain (@MartinCainActon) reported from Ealing, England

    @RichardBurgon Wee problem with @santanderuk?

  • RuthRobinsonLon Ruth Robinson (@RuthRobinsonLon) reported from Islington, England

    It’s hard me to putt into words how much I hate the customer service @santanderuk - their absolute contempt for women is breathtaking. I can’t understand how this doesn’t hurt their international brand or does this attitude emanate from Spain ! @bancosantander It’s perplexing

  • judithhall67 Judith Hall (@judithhall67) reported from Bromley, England

    @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

  • WatkinsonGary gary watkinson (@WatkinsonGary) reported from Islington, England

    @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

  • jenofthejenjen Jen (@jenofthejenjen) reported from Bromley, England

    @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

  • Fabs11111111 xxx (@Fabs11111111) reported from Kensington, England

    @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

  • RuthRobinsonLon Ruth Robinson (@RuthRobinsonLon) reported from Islington, England

    I order not to launch a non metaphorical attack against @santanderuk I limit myself to being brutally but politely honest about their customer service #sic on Twitter . I can’t understand how head office can allow their brand to be trashed by the UK division unless they are worse

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Is there a problem @santanderuk ?

  • ldnexec Jason (@ldnexec) reported from Biggin Hill, England

    @santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

  • TiffinSolutions Kam Shah (@TiffinSolutions) reported from Ealing, England

    @santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.

  • Everybody63 Patrick (@Everybody63) reported from Hillingdon, England

    @santanderuk hi..i'm having problems logging on to the mobile app

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

  • ChristopheSkis Chris Creissen (@ChristopheSkis) reported from Hillingdon, England

    @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • JamieP_Pictures Jamie P Pictures (@JamieP_Pictures) reported

    @santanderukhelp still on HOLD business customer ..... 2 hours and 50 mins any comments ?? #santanderukhelp #santanderuk

  • NeilNWLondon NeilfromNWLondon (@NeilNWLondon) reported

    @BarclaysUK @LloydsBank @santanderuk Why were all your cash machines in Edgware, Station Rd, not working this afternoon? Poor service. #banks

  • michaellang9 michael lang (@michaellang9) reported

    @santanderuk Morning is there a problem with mobile App ? I haven’t been able to login over the weekend

  • Fatmango11 Fatmango (@Fatmango11) reported

    @ABoyandastick1 @santanderuk I am in SA now on holiday Am with Starling bank and they have been brilliant No problem with anything 100% recommended

  • davidvikingflag David drury (@davidvikingflag) reported

    @santanderuk are your call centre’s working from home , ive rang afew times now and 1 they dont listen to why ive rang and 2 i was on for over 15 mins on hold . Seems to me people need to get back into offices or have cameras on to see people are actually working

  • ABoyandastick1 A Boy And A Stick. (@ABoyandastick1) reported

    I doubt I will see any back because when I left this morning the owner said it would be too difficult for him to send it back and it had caused him a lot of problems. He still hasn’t got notification of the ZAR10k…+/-£500 Thanks @santanderuk for being so utterly useless

  • AJGLife3 Andrea N (@AJGLife3) reported

    @santanderuk why is it impossible to sign up to Santander Boosts?

  • davidmetcalf30 David Metcalf (@davidmetcalf30) reported

    @AdrianBethune @santanderuk We also had a similar issue on our mortgage with @Santanderuk and ended up with Halifax. The trouble these days is that so much of banking is run of algorithms rather than human input - fine most of the time but doesn't allow for any common sense or perspective.

  • Kathryn_Watts Kitten Watts (@Kathryn_Watts) reported

    @santanderuk having one member of staff working the counter every day is insane. There is a queue of 7 people and this isn’t just a one off. It’s every time I’ve come in here. Such a terrible bank.

  • cookietesla Toxteth O'grady (@cookietesla) reported

    @AJGLife3 @santanderuk Are we going to be compensated for loss of boosts/awards etc? I have tried online, app and spent 1hr waiting on the phone to talk to customer service. Very frustrating