Is Santander down in Merton, Greater London, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (57%)
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Login (16%)
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Website (14%)
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Transactions (10%)
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Withdrawals (4%)
Live Outage Map Near Merton, Greater London, England
The most recent Santander outage reports came from the following cities: Brentford, London, City of Westminster, Beckenham and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Brentford |
Login | |
| London |
Mobile App | |
| City of Westminster |
Mobile App | |
| London |
Mobile App | |
| Beckenham |
Mobile App | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
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Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Haneul 이하늘
(@ddibidibidilee) reported
from
Paddington, England
@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Marcus is still my name
(@mk_gr) reported
@santanderukhelp It's now June 29th, and apart from an email saying something along the lines of "we have raised this with the specialist loan contact" I still haven't heard back from anyone regarding this issue. Is this how @santanderuk treats all its customersr?
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Anfield B C Peter
(@permarlings7) reported
@santanderuk Absolute rubbish, I tried to use my Santander credit card yesterday, denied as I apparently need to register a mobile phone with them. They haven't even let me know I need to! Not very good customer care!!!
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Sadza Connoisseur
(@kxngvxctxr) reported
I swear @santanderuk need to fix their business banking statement, who the hell has Credits on the right?kmt
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Paul Wilson-Suffield
(@poetry1st) reported
@santanderuk #disgusting elderly disabled housebound lady with MH issues and they will not help. Leave her with nothing for the weekend. Manager Peter Welsh #santander #badbank.
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Sean is Boogie Woogie-ing all night long
(@seanmgilbert20) reported
Hi @santanderuk I tried to contact security about an account issue today, after being told that I had to call instead of trying to sort the issue in store, and after being on hold for 30 minutes the call got cut
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Justin Clark
(@JustinC35655829) reported
@santanderuk what happens if you subscribe to a service but give the wrong 3 digit security number?
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Pepper *****
(@balls_pepper) reported
@santanderuk Hey people. As a Santander customer, I can honestly say that they are utterly shite in every way. Imagine a set of really unhelpful people who take 45 mins to answer the phone, have no authority to comment on your problem (no intention to fix it), and pay you zero interest.
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K♛
(@Kai_sgm) reported
@EE why is my Santander app not working on mobile data… only on wifi. @santanderuk
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John Moriarty
(@JohnyMoz) reported
@santanderuk's new statement area in the app is much less useful than it used to be. now slow to load and have to click through to PDFs to see any useful information (e.g. last statement balance). A definite step back!
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Andrew William Hardy 💙
(@AndrewW42421683) reported
@santanderuk feel let down by your bank as a victim of fraud you have sided on the fraudsters side not mine as a customer I bought a item in good faith and never received it you say I didn't follow banking practices #fraud