Is Santander down in Biggin Hill, Greater London, England?

@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

@santanderuk why is it impossible to remove myself from a joint account without both parties coming into branch? What if (it’s not) this was about domestic violence or coercive control? I shouldn’t have to ask their permission @MoneySavingExp

Your online service is awful! I dread having to call you! Your online banking is Stone Age! I can't wait to move! @santanderuk

@santanderuk WTF! Went in2 #Hammersmithbranch 2send funds 4 house purchase & u mistakingly sent them 2 someone else in error.I came in branch to avoid this sort of thing happening. #ShockingService

@santanderuk I have just been cut off mid call by one of your agents then cut off again as soon as I was connected on my next call. Your customer services are terrible!

@financialombuds please advise. Went into @santanderuk to speak to a lady about a problem with an account switch. She cancelled all my cards,now i cannot transfer to @AskNationwide . Second time they have thrown a roadblock. There is a guarantee that account switch takes 7 days

@santanderuk cancelled all my cards thus preventing me from transferring my account to @AskNationwide . Given that the reason i went into the branch to resolve an issue relating to an account switch. The person i dealt knowingly did that or does not know how to do her job.

@santanderuk You don't support transactions to #crypto exchanges. I get your ads on #cryptotwitter. Sort out your ad targeting.

@santanderuk - Neil came back to me and promised a response within 48 hrs. What sort of **** is this? If they can't nip the problems in the bud they're on their way to an early bath!

@santanderuk I'm trying to Switch to your bank but Saundra Ruttledge sent me an email saying she can't recognise my donor account. Of course there is no reply to this mail or info where to go to rectify. Total useless **** - stop hiding behind a no-reply mail

@santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites