Is Santander down in Biggin Hill, Greater London, England?
No problems detected
If you are having issues, please submit a report below.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Biggin Hill, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Biggin Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
-
Mobile App (35%)
-
Transactions (26%)
-
Login (15%)
-
Website (13%)
-
Transfer (10%)
-
Withdrawals (1%)
Live Outage Map Near Biggin Hill, Greater London, England
The most recent Santander outage reports came from the following cities: London, Bromley, Reigate and Deptford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| Bromley |
Login | |
| Reigate |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Deptford |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Biggin Hill, England
Latest outage, problems and issue reports in Biggin Hill and nearby locations:
-
Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
-
Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
-
Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
-
Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
-
Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
-
Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
-
Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
-
Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
-
Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
-
Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
-
Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
-
Ky
(@KyStefen) reported
@santanderuk You are getting rid of passbooks for savings accounts. How am I meant to put in my tax refunds or any checks if I don't have a passport or driving licence that you are telling me I will need now to do that. That means I am going to loose access to my own money.
-
Stuart Leigh
(@StuartLeigh1) reported
@santanderuk Today I made a formal complaint about the advice I was given regarding my mortgage and whilst the lade I spoke top was sympathetic and helpful I cant help feeling she didn't get all the details of the complaint
-
Andy Price FRSA FHEA
(@peastonprice) reported
@santanderuk Tell you what @santanderuk get someone to answer the telephone on your help line!
-
ИՍỺỺ
(@AVOID_THE_NULL) reported
@santanderuk Strange, just tried to log into my Mobile Banking APP, prompted to ring Help Desk, help desk refer me to website. Why did I have to reset up my online banking? with a new ID and password etc, What have you done with my old one? looking forward to your reply
-
Roberto Real
(@robertoreal) reported
@santanderuk the most appalling user experience I have ever encountered with your registration process. Impossible to register and password creation process so complicated with no clear feedback mechanism.
-
selina
(@ZeroToCook) reported
@santanderuk I’ve been on the phone waiting for you to sort my urgent issue for 1 hour. What staff are you talking about?? Genuinely Terrible customer service
-
ONE
(@deepseacon) reported
@santanderuk not able too log on too the International site? It's down and no information
-
Christopher Fisher
(@Christopher_Fis) reported
@santanderuk ehsy s shambles you are, we are a charity who raise funds to support affordable care in our community. We use our reserves and donations plus income from the Nursing home to look after the elderly who cannot afford to pay the full cost. No Trustee gets paid. See on
-
Kev Sheridan
(@sherrec) reported
@santanderuk is quite possibly the hardest app to log into! Customer number... pin number, pass number.... we text you a number...locked my self out in the end. I'm all for security but it should take an hour just to log in #annoyedcustomer
-
selina
(@ZeroToCook) reported
Again terrible service from @santanderuk @santanderuk . Blocked a high value transaction and been waiting on the phone in a queue for 45 min to get it unblocked… all whilst holding a screaming baby. Thanks for being useless Santander and reminding me why I should close my acc