Is Santander down in Kensington, Greater London, England?
No problems detected
If you are having issues, please submit a report below.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kensington, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
-
Mobile App (55%)
-
Transactions (16%)
-
Website (13%)
-
Login (13%)
-
Withdrawals (2%)
-
Transfer (2%)
Live Outage Map Near Kensington, Greater London, England
The most recent Santander outage reports came from the following cities: Bermondsey, Wembley, London, Woolwich, Camden Town, Islington, Hackney and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Login | |
| Wembley |
Mobile App | |
| London |
Login | |
| Woolwich |
Mobile App | |
| Camden Town |
Login | |
| Islington |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
-
Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
-
Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
-
Chris Creissen
(@ChristopheSkis) reported
from
Hillingdon, England
@santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx
-
xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
-
Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
-
Kam Shah
(@TiffinSolutions) reported
from
Ealing, England
@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
-
gary watkinson
(@WatkinsonGary) reported
from
Islington, England
@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
-
Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
-
Ahmed Mohammed
(@youvsyoultd) reported
from
Tottenham, England
@santanderukhelp @santanderuk I’ve contacted your customer service team twice.
-
Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
-
Omar Hassan
(@hassano_82) reported
from
Enfield Lock, England
The worlds worst business banking without any doubt goes to @santanderuk along with worst customer service!!!!
-
Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
-
Bethany Cole
(@coleb86) reported
from
Ealing, England
@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
-
Miss Kristy 🇮🇪
(@MissKristy_LH) reported
from
Tottenham, England
@MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.
-
peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
-
Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
-
FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
-
Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
-
John Williamson
(@willow1886) reported
from
Enfield Lock, England
Bloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡
-
Martin Cain
(@MartinCainActon) reported
from
Ealing, England
@RichardBurgon Wee problem with @santanderuk?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
-
✿.*☆.Ｍａｘｉｅｊａｎｅ.☆*.✿
(@maxiejane) reported
Some advice: DO not invest your money with @santanderuk . They block your account when you want to withdraw your OWN money and stop the transactions!!! #criminals
-
Otto Osirian
(@OttoOsirian) reported
@santanderukhelp @santanderuk Nope there is absolutely nothing you can do to help me other than to make sure my switch goes through OK when I switch away from you.
-
Vilms Green
(@vilmsgreen) reported
@santanderuk what a joke!!do you actually have any staff working today! I called at 8.00 am call was answered then transferred the wait was so long you cut me off & now I’m on hold again…… trying to send Ute a house purchase !! Diabolical
-
Conor Dite
(@DiteConor) reported
@santanderuk I'm struggling to get the app to work, keeps crashing when I open it. I'm on a Samsung s21 ultra on the latest update, other banking apps are working fine, but no luck with yours, anything I'm missing, or anyone else having this problem
-
Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
-
James Moore
(@tomfooled) reported
Getting increasingly frustrated with @santanderuk - unable perform transactions online and no chat or phone customer service agents available, nor can they help me in branch. A global financial institution should have ways of actually performing financial transactions!
-
Gav Chambers
(@GavChambers2) reported
@santanderuk been on hold for 40 minutes with the fraud department . I think it time to be bold and change banks at this rate. Come on guys sort this delay out or at least offer a call back service !
-
Tony Fagelman
(@cangarooscoach) reported
@santanderuk really disappointed in your customer services. Yesterday i called the bank and it just rang for 20 minutes with no answer. Today i tried again and waited 30 minutes. I appreciate that every business is Covid affected, but those wait times are unacceptable
-
Elle Turpitt
(@elleturpitt) reported
Nothing confirms switching bank from @santanderuk was a good idea like trying to query why I have been charged for overdraft multiple times, getting disconnected while on the phone, chat message not loading because of a request to rate the help I received, finally getting...
-
Andy Day
(@AndyDay1982) reported
Can’t get through to Santander. Waiting over 40 mins some days before I’m forced to hang up & head back to work. Online chat can’t help. How am I supposed to pay for anything with a suspended card? Unsuspend my card @santanderuk #PoorService #santander