Santander status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Oliver Woodruff (@StreetDogMaggie) reported 1 minute ago from Edinburgh, Scotland

  @santanderuk I can no longer use your banking app because it requires iOS13. My 4yr old iPhone 6 does not support above iOS12 so you are in fact supporting Apples throw away #ewaste culture.

• 
  Liam Stewart (@LiamAStewart) reported 32 minutes ago from Edinburgh, Scotland

  Excuse me @santanderuk would you like to explain why your colleague on customer support hung up on me whilst I attempted to verify a recent payment to re access my account that you wrongfully suspended last night?

• 
  Mαɾƙ Lყɳɳ-Aԃαɱʂ (@marklynnadams) reported 37 minutes ago from Edinburgh, Scotland

  Cheers @santanderuk for highlighting potential fraud on my account, then calling to put me in a queue to speak to someone, to then be hung up on. First class service as always 👎🏻

• 
  mette baillie (@freja_fashion) reported 37 minutes ago from Edinburgh, Scotland

  @StarlingBank do you have any information how long it Will take from getting personal account till i Can apply for a sole trader account? I have Been with @santanderuk for 15 years but they dont support #profitfirst and have not been v helpful

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris May (@cp_ma24524562) reported 2 minutes ago

  @santanderuk #santander can you image a bank with no customer service support? Send messages in the app, but don’t let you upload information. From a customer who went through advanced security for my last transaction 🤯

• 
  KATT INTERNATIONAL (@KATT_INTL) reported 5 minutes ago

  @santanderuk @santanderukhelp Santander today restricted my account, they have bullied me , put huge stress and pressure on me, and they with no doubt have broken FCA rules , it's utterly disgusting that a bank can do this to someone who had been with the bank 15 years plus. @TheFCA

• 
  Michael Cleaver (@macleaver7) reported 8 minutes ago

  @santanderuk has the worst customer service I’ve ever dealt with…..

• 
  shaun Murray (@shaunpmurray49) reported 10 minutes ago

  @hnjsamuels @santanderuk Banks are a pile of **** never open when normal people work

• 
  BH (@Welshyyyyy) reported 15 minutes ago

  @The_Swell_Shark @santanderuk Couldn't agree more, it's absolutely awful

• 
  Nigel Hale (@NigelHale754855) reported 15 minutes ago

  @hnjsamuels @santanderuk Customer service is a thing of the past. It's all apps and bots. It's like banging your head against a brick wall.

• 
  ∆ (@intelcymru) reported 16 minutes ago

  Sick Sikh seek help @santanderuk

• 
  Sohail Lamvel (@Lamvel) reported 16 minutes ago

  @santanderuk How can I unblock my world elite credit card without having to call? Seems like a block that only CS can remove?

• 
  JDub🏴󠁧󠁢󠁥󠁮󠁧󠁿✊🏻🇬🇧🇺🇸🇮🇪🇦🇺✊🏻 (@GitNo1Baby64) reported 17 minutes ago

  @santanderuk @TSB @santanderuk SORT YOUR CHEQUE DEPOSIT FROM PHONE ISSUES, THE SCANNING NEVER FKN WORKS!!!!!!

• 
  Sohail (@sohailnaeem2) reported 21 minutes ago

  @santanderukhelp @santanderuk I went to Santander high street branch and the customer service person said the only proof of ID accepted is passport or driving licence. Santander is excluding a section of community who do not fly and do not drive. Many pensioners & neurodiversed!