Santander status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  mette baillie (@freja_fashion) reported 28 minutes ago from Edinburgh, Scotland

  @StarlingBank do you have any information how long it Will take from getting personal account till i Can apply for a sole trader account? I have Been with @santanderuk for 15 years but they dont support #profitfirst and have not been v helpful

• 
  Mαɾƙ Lყɳɳ-Aԃαɱʂ (@marklynnadams) reported 29 minutes ago from Edinburgh, Scotland

  Cheers @santanderuk for highlighting potential fraud on my account, then calling to put me in a queue to speak to someone, to then be hung up on. First class service as always 👎🏻

• 
  Oliver Woodruff (@StreetDogMaggie) reported 34 minutes ago from Edinburgh, Scotland

  @santanderuk I can no longer use your banking app because it requires iOS13. My 4yr old iPhone 6 does not support above iOS12 so you are in fact supporting Apples throw away #ewaste culture.

• 
  Liam Stewart (@LiamAStewart) reported 50 minutes ago from Edinburgh, Scotland

  Excuse me @santanderuk would you like to explain why your colleague on customer support hung up on me whilst I attempted to verify a recent payment to re access my account that you wrongfully suspended last night?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pink ladies plymouth (@loveforplymouth) reported 1 minute ago

  @santanderuk We called as the wait is terrible can’t even give us an appointment over the phone got told to come in today but the cue is massive plus only 2 staff again no one on the floor helping staff should have the AVAILABILITY TO HELP IN BRANCH

• 
  @roadworksauditoruk (@roadworkauditor) reported 3 minutes ago

  @santanderuk As you can imagine having her stuff stolen in the first place was very distressing then to be let down by her own bank was the final straw !

• 
  John Elsworth (@JohnElsworth) reported 4 minutes ago

  @santanderuk why are you asking me for my passport, employer details and money paid in from my employer and threatening to stop my bank app from working. If for one second my app doesn't work how it should I will close my account. You know all of the information already

• 
  Ian Parkins (@parkinsi) reported 5 minutes ago

  @ForeverScept @santanderuk @antanddec It's so sad to see the English language massacred daily on Twitter. Slow down and check your work.

• 
  John Calvey (@JC_Rammy) reported 6 minutes ago

  @santanderuk hi, Inhave been on the phone for 29 minutes listening to music and you have just cut me off. I am trying to sort out an account for a 95 year old man. Are you being deliberately unhelpful or is this your normal customer service?

• 
  AP (@andyparsons3) reported 8 minutes ago

  @santanderuk @santanderukhelp so after contacting me you still couldn’t help me either - 8 hours blocked accounts for no reason, no support, no customer services - appalling absolutely appalling service

• 
  Lucy Cawley (@LucyCawley3) reported 9 minutes ago

  How long bankin down 4 @santanderuk

• 
  Lucy Dorrington (@TheParentGame) reported 9 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  Pumblechook (@pumblechook) reported 17 minutes ago

  @santanderuk what ridiculous chat service on the mobile phone app! I used the chat service yesterday afternoon.... it was replied to this morning! Completely unacceptable and unprofessional service!

• 
  Clare Wiener (@ClareWiener) reported 22 minutes ago

  @santanderuk I am going to be on hold until 6pm and are you then going to hang up on me for the 3rd time? I've been on the phone for over an hour in total now 🤬 what about if you have provide a ring back service?