Santander

Is Santander down in Edinburgh, Scotland?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Edinburgh, Scotland 05/09/2025 14:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (32%)

    Mobile App (32%)

  2. Transactions (27%)

    Transactions (27%)

  3. Login (15%)

    Login (15%)

  4. Website (14%)

    Website (14%)

  5. Transfer (11%)

    Transfer (11%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • LiamAStewart Liam Stewart (@LiamAStewart) reported from Edinburgh, Scotland

    Excuse me @santanderuk would you like to explain why your colleague on customer support hung up on me whilst I attempted to verify a recent payment to re access my account that you wrongfully suspended last night?

  • StreetDogMaggie Oliver Woodruff (@StreetDogMaggie) reported from Edinburgh, Scotland

    @santanderuk I can no longer use your banking app because it requires iOS13. My 4yr old iPhone 6 does not support above iOS12 so you are in fact supporting Apples throw away #ewaste culture.

  • freja_fashion mette baillie (@freja_fashion) reported from Edinburgh, Scotland

    @StarlingBank do you have any information how long it Will take from getting personal account till i Can apply for a sole trader account? I have Been with @santanderuk for 15 years but they dont support #profitfirst and have not been v helpful

  • marklynnadams Mαɾƙ Lყɳɳ-Aԃαɱʂ (@marklynnadams) reported from Edinburgh, Scotland

    Cheers @santanderuk for highlighting potential fraud on my account, then calling to put me in a queue to speak to someone, to then be hung up on. First class service as always 👎🏻

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • sarsfield_joe Joe Sarsfield (@sarsfield_joe) reported

    @santanderuk What's going on with your customer service today? I'm a Select Customer and have been on hold for over an hour and a half. You locked me out of my online banking and I need to process payments before the end of the day.

  • gavinbharris Gavin B Harris MCIPR (@gavinbharris) reported

    Hey @bancosantander @santanderuk Just a quick shout out for your awful service and attitude. I’ve closed my acc today after being a customer for almost 10 years since 2013. I had a payment due out today to Microsoft... #santander

  • Rokkster Adam Stone (@Rokkster) reported

    Do you have a @HSBC_UK business account? We bank with @santanderuk with most of our services purchased online via card, but since recent changes to the way card payments are handled (due to regulations) we've had no end of issues. Is it the same with HSBC?

  • pikeyporl Smalls (@pikeyporl) reported

    @santanderuk @santanderukhelp You locked my account access because I moved my money over the weekend. Now I've been on hold for 1 hour 35 mins, first number you told me to call was wrong team. I'm calling from Mexico. Will I even have enough money in acc to pay this phone bill?

  • Sarah44291773 Sarah (@Sarah44291773) reported

    @santanderukhelp Avoid @santanderuk. They misinform customer's and hide behind t&cs. Now waiting on the phone again for 40 mins. There are better banks with more transparency and customer support out there.

  • GregMerseyexile Still a mask & 2 metres for me!! . ⚽🍺⚓ (@GregMerseyexile) reported

    @kevinmagoo72 It seems I can pay it in at a Post Office but need a pay-in slip & envelope & going on the @santanderuk @santanderukhelp site is a waste of time as their 'Automated assistant' keeps asking daft questions even after you have answered them!! 🤬🤬

  • al_mcgoo Alan McGowan (@al_mcgoo) reported

    @santanderukhelp @santanderuk Briefly with someone who wasn’t able to help and wouldn’t discuss the second issue I called for. Couldn’t wait to get me off the call. Been on hold since. I had plans for this morning I’ve had to cancel.

  • anythm anthym (@anythm) reported

    @santanderuk Been trying to get in touch to speak to someone to resolve an urgent issue that I have with my card getting blocked for intl. payments. Have waited more than 30 mins each time without managing to speak to anyone. Terrible service. What are my options ?

  • cttate4 Chris Tate (@cttate4) reported

    @santanderuk been locked out of my current account for 4 days now. Tried phoning countless times but getting cut off. Can you please help?

  • JoBoyd71656844 Jo Boyd (@JoBoyd71656844) reported from Liverpool, England

    @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service