Santander status: access issues and outage reports

Problems in the last 24 hours in Didcot, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Didcot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daryl M (@MyBallsWazHot) reported 45 seconds ago

  @santanderuk any chance of someone from customer services picking the phone up??? Taking ages

• 
  ∆ (@intelcymru) reported 4 minutes ago

  Sick Sikh seek help @santanderuk

• 
  Ilikefilmme (@Ilikefilmme) reported 4 minutes ago

  @santanderuk Can you please furnish me with a direct number or email address 4 the vulnerable customer team please as 1 of your staff members insisted on asking my dying mother 2 tell her the last payments she made as a security check even though she was itold thats not possible

• 
  fiona landmann (@fifi758) reported 5 minutes ago

  @santanderuk your customer service is woeful! Hours on the phone ( mostly on hold ) I thought I had got somewhere two days ago, promised a call back with a resolution but nothing since ! You are putting an 86 year deaf customer at risk , my mother , please help.

• 
  Ian Cranston (@cranston65) reported 5 minutes ago

  @santanderuk @santanderukhelp perhaps you could explain an issue I still have with international transfers - there appears to be no way to see transfers that are currently processing or are pending - these MUST be clearly & easily visible against my account

• 
  Amy Schofield (@Indie_Amylou) reported 7 minutes ago

  @santanderuk having some issues opening an new customer account. Who do I contact?

• 
  clayton king (@king_clayton) reported 11 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info

• 
  Sheila kirkby (@kirkbysheila28) reported 19 minutes ago

  @santanderuk I did when you restricted my online app but you didn’t help 😳 I have been a customer since 1992 when you were abbey national.

• 
  Alison Beswick (@alison_beswick1) reported 22 minutes ago

  @MartinKnight_ I was debanked during covid along with 500,000 others, I don’t have id to open another bank account, I can’t pay for a new id because I don’t have a bank account. My life has been turned upside down by some guttersnipe that didn’t even bother to give me a reason @santanderuk

• 
  Diane Greger (@DianeGreger) reported 22 minutes ago

  @HWarlow @santanderuk Incompetent employees are hired mostly DEI and how no idea about customer service nor how to do the job correctly.