Santander status: access issues and outage reports
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Beckenham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Beckenham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
- Mobile App (39%)
- Website (26%)
- Transactions (17%)
- Login (11%)
- Transfer (6%)
- Withdrawals (2%)
Live Outage Map Near Beckenham, England
The most recent Santander outage reports came from the following cities: London, City of London, Dartford, and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Transactions | 25 days ago |
|
London
|
Mobile App | 1 month ago |
|
City of London
|
Mobile App | 1 month ago |
|
Dartford
|
Transactions | 1 month ago |
|
Ilford
|
Website | 1 month ago |
|
City of London
|
Transactions | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Beckenham, England
Latest outage, problems and issue reports in Beckenham and nearby locations:
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xxx (@Fabs11111111) reported from Kensington, England@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Judith Hall (@judithhall67) reported from Bromley, England@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Jen (@jenofthejenjen) reported from Bromley, England@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Webbo (@Webbo2306) reported from Bexleyheath, England@ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤
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Kam Shah (@TiffinSolutions) reported from Ealing, England@santanderuk - why do you not have more people working?!?’ 4 offices and only 1 with a trainee. 3 teller desks and only 2 working. Avg queue 8+ people. And wait time of 30 mins plus. #EalingBroadway branch.
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Nuclear Summer (@lizardUnicorn) reported from London, England@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Grace Cuddihy (@GraceCuddihy) reported from Lambeth, EnglandCalling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Martin Cain (@MartinCainActon) reported from Ealing, England@RichardBurgon Wee problem with @santanderuk?
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Haneul 이하늘 (@ddibidibidilee) reported from Paddington, England@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Jason (@ldnexec) reported from Biggin Hill, England@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Johnny Douglas (@revjdouglas) reported from Hextable, EnglandDear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Anna Pattenden (@CopybyAnna) reported from London, EnglandI seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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gary watkinson (@WatkinsonGary) reported from Islington, England@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Bethany Cole (@coleb86) reported from Ealing, England@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
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Mrs L (@jo_1lesley) reported from Camberwell, EnglandDear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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Tony ****** (@tonysupernova) reported from Croydon, England@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Paul Cook (@t_saviour) reported from Romford, England@santanderuk been held on call for over 25 minutes ...then get cut off. Great customer service .. not! Message "sorry to keep you waiting" then you cut someone off.
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Paul McCann (@BigestPaul) reported from Bromley, England@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Vickery (@philvickerytv) reportedHave to say absolute shocking customer service! … 3 days nearly 3 hours .. 6 mile round trip to clear a problem .. @santanderuk @santanderukhelp
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Mackinder and Sons Transport Ltd (@EVMRecovery) reported@Bounce_BackLoan @scullyp I suppose you only really hear the bad, it's like any forum. That said mine is with @santanderuk and I've had no issues thus far. Just for balance 👍
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Lady Elanor #saveNeighbours🙏🐈⬛🌻🌿 (@Deeppurplecat) reportedI know why there is so much bank fraud. Simple. Banks make it impossible for you to report it @santanderuk If you could report it 'immediately' as they ask you to. they could stop it.
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Rachel Gilbertson Film (@film_rachel) reported@santanderuk @santanderukhelp HI, have expected a payment from 17th June, person said 3-5 working days who paid it but not showing up in account or pending? Please help x
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LimaAlpha (@LimaBluex) reportedNice of @santanderuk to send me this after I've signed my contracts for my new house. I'm buying shared ownership. I'm already struggling as a first time buyer due to ridiculous inflation. And now I won't get my £3,000 bonus on my share? Hardly HELP to Buy, is it?! I'm so upset.
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Faye Haddon (Taylor's Version) (@FayeARooney) reportedAbsolutely love it when @santanderuk accuse me of fraud not even a week after they deleted all of my log in information for online banking 🖕🏻🖕🏻🖕🏻
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sharon (@shrnfraser) reported@santanderuk help me out guys. Ever time I call you answer and hang up. I need to speak to someone please.
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barrie moran (@barriemoran) reported@santanderuk service is ridiculous. Over 2.5 hours on hold. Fraud team unavailable. Two. Both ends in a row. Impact on business inexcusable.
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enpointedancesupplies (@enpointedanceuk) reported@santanderuk anyone else help please This is now urgent I have 1.5 hours to collect my breathing medicines for the week I was promised Monday last week and yesterday money would be released. This is now urgent and life threatening you are preventing me from breathing medication
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Will Hotham (@Willhotham) reportedReally great… NOT…from @bancosantander @santanderuk paid off my credit card Friday, preloaded it to cover my hotel fees for a week in Barcelona… today, card limit reached. Spoke to customer services for an hour today….