Santander status: access issues and outage reports

Problems in the last 24 hours in Rotherham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Rotherham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Rotherham, England

Latest outage, problems and issue reports in Rotherham and nearby locations:

• 
  Lorraine Fox (@LozFox1) reported 26 minutes ago from Sheffield, England

  Why can I not get into my online banking app @santanderuk it just keeps freezing on the login page after I enter my pin. There doesn’t appear to be any way to close down or log out!

• 
  ⚔️⚔️⚔️⚔️ (@Ijblade) reported 51 minutes ago from Sheffield, England

  @santanderuk is there anyone actually working in call centre. On phone at 8 and still cant get through

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nigel Hale (@NigelHale754855) reported 2 minutes ago

  @hnjsamuels @santanderuk Customer service is a thing of the past. It's all apps and bots. It's like banging your head against a brick wall.

• 
  Ash 1974🔴🏐 (@andy_horner) reported 3 minutes ago

  @santanderuk Well I am waiting for a complaint call back that still hasn’t happened and compensation that also hasn’t been addressed. Your service has seriously gone down hill recently. You’ve become an arrogant bank!!

• 
  Greg (@potatoe_greg) reported 8 minutes ago

  @santanderuk why are internal transfers on personal savings to bank accounts not working???

• 
  Geronimog (@geronimo2497) reported 8 minutes ago

  @David90shaw This is already happening if you use mobile banking apps, with the threat of restricted access to said app if you don't comply and upload photo id, thus forcing you into branches that are closing on a daily basis @santanderuk the latest do this.

• 
  jo (@5arstudent) reported 11 minutes ago

  @santanderuk Zero. That’s the concerning thing. I have repeatedly asked your customer service team who have no even referred me on to the relevant department - one lady just said the department is called “the back office” I have 2 children under 8

• 
  Aluminium Frank (@aluminiumfrank) reported 12 minutes ago

  @santanderuk my wife who has been with you for years is getting notifications to update her details. We have tried on the unresponsive app to do this eventually ringing the 0330 number for help.. the guy was hopeless… 🎵time to say goodbye🎵perhaps

• 
  Ilikefilmme (@Ilikefilmme) reported 15 minutes ago

  @santanderuk Can you please furnish me with a direct number or email address 4 the vulnerable customer team please as 1 of your staff members insisted on asking my dying mother 2 tell her the last payments she made as a security check even though she was itold thats not possible

• 
  @roadworksauditoruk (@roadworkauditor) reported 20 minutes ago

  @santanderuk As you can imagine having her stuff stolen in the first place was very distressing then to be let down by her own bank was the final straw !

• 
  Maks (@omgitsmaks) reported 21 minutes ago

  Dear @santanderuk - are your phone support people asleep?

• 
  Sandy (@deerheartsk) reported 22 minutes ago

  @santanderuk you really need to update your app to a speedy app. It’s too slow to load the login page, and then if we navigate to the stocks