Santander down? Current status and problems in City of Westminster, Greater London, England
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in City of Westminster, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in City of Westminster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
- Mobile App (39%)
- Website (26%)
- Transactions (17%)
- Login (11%)
- Transfer (6%)
- Withdrawals (2%)
Live Outage Map Near City of Westminster, England
The most recent Santander outage reports came from the following cities: Harrow, London, City of London, Ilford, and Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Transactions | 24 days ago |
|
London
|
Mobile App | 1 month ago |
|
City of London
|
Mobile App | 1 month ago |
|
Ilford
|
Website | 1 month ago |
|
City of London
|
Transactions | 1 month ago |
|
Hampton
|
Transactions | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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Ahmed Mohammed (@youvsyoultd) reported from Tottenham, England@santanderukhelp @santanderuk I’ve contacted your customer service team twice.
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peter howard (@sleepysilvery) reported from Kingston upon Thames, England@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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John Williamson (@willow1886) reported from Enfield Lock, EnglandBloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡
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Jen (@jenofthejenjen) reported from Bromley, England@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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David Crossinggum (@pmancat) reported from London, England@santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?
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OD 💚 (@Olivia121994_) reported from Harrow Weald, England@santanderuk is your app down? Trying to do a transfer and keeps crashing.
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Steve Scarebear (@Scare158Steve) reported from Victoria, EnglandCant compliment the customer service @santanderuk on the phone & in branch enough. 3 times this week they have helped & advised me about what I can do while i wait for my replacement debit card which has been delayed by @RoyalMail not delivering in the expected timescales.
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Tony ****** (@tonysupernova) reported from Croydon, England@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Nuclear Summer (@lizardUnicorn) reported from London, England@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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xxx (@Fabs11111111) reported from Kensington, England@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Ruth Robinson (@RuthRobinsonLon) reported from Islington, EnglandTry and pay your mortgage on Monday or have your house instantly repossessed by @santanderuk Kids tried to help but got bad advice on the phone and in Scotland too !! I’d been fcuked over by the advice people in Leeds so if I die of a heart attack here’s a list of who 2 go after
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Martin Cain (@MartinCainActon) reported from Ealing, England@RichardBurgon Wee problem with @santanderuk?
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Mark Thorley (@MarkThorley1) reported from Blackheath, England@santanderuk absolutely fed up with your online banking never working. Impossible to run a business!!
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Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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gary watkinson (@WatkinsonGary) reported from Islington, England@santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.
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Grace Cuddihy (@GraceCuddihy) reported from Lambeth, EnglandCalling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Miss Kristy 🇮🇪 (@MissKristy_LH) reported from Tottenham, England@MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.
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Anna Pattenden (@CopybyAnna) reported from London, EnglandI seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Bethany Cole (@coleb86) reported from Ealing, England@santanderuk hi guys, my parents are away in Italy and my mum had her purse stolen. The thieves have already used her cards. She said she has cancelled one online but is currently on the phone to you (on hold) to confirm both have been cancelled. Can you help?
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Webbo (@Webbo2306) reported from Bexleyheath, England@ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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An Autistic Teacher (@halfdutchbird) reported@santanderuk just spent half an hour on hold trying to get through. I’m a new customer and not feeling good about opening an account with you guys…
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Vilms Green (@vilmsgreen) reported@santanderuk what a joke!!do you actually have any staff working today! I called at 8.00 am call was answered then transferred the wait was so long you cut me off & now I’m on hold again…… trying to send Ute a house purchase !! Diabolical
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Lucy Fenton (@Iamlucy_loo) reported@santanderuk terrible customer service from your #hackney branch this morning. I will no longer be opening an account with your bank.
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bryan joyce (@Bryan_1973) reported@santanderuk 2 hours on the phone (and counting) to get a payment cancelled to a vendor that failed to deliver. Also tried using your form….but that wont accept the format of the emails I have. Why,are you making this so difficult? Time to find another provider! Terrible
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Damian ORourke (@DamianORourke3) reported@santanderuk absolutely shocking service, no branches left, hours on hold (yes I know there is a pandemic but other banks have moved on) and the online 'Chat-Bot' is useless. Please go elsewhere and find yourself a modern bank in the 21st century, catch up you useless lot!
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Mark Lawler (@MarkLawler) reportedCome on @santanderuk ! Treat your customers fairly by not making us wait for over an hour on the phone, cutting us off, having no call-back service, then making it impossible to book an appointment in a branch! #badcustomerservice
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Jane Farley (@JaneMortgages) reported@CStewart_CS @santanderukhelp @santanderuk I work in financial services and it's not uncommon to be on hold for over an hour. Our staff wear headsets so they can carry on working while waiting for the phone to get answered or we'd lose hours of the day. Theyll blame covid but it's been poor for a lot longer!
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mighty aphrodite (@dinaztrudeau) reported@santanderuk having spent the last year failing to speak to or get anywhere with your customer services or being given incorrect information by your branch staff my only NY resolution will be to find another mortgage provider asap #badcustomerservice #mortgages #Santander
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anni garrod-bell (@anniwarner) reported@santanderuk Do you realise how ill you are making me? Another 2 hours on the phone was told I could close my account and now another block put on it! How on earth do you keep going absolutely disgusting treatment
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Carlos. (@TheChiefuk) reported@santanderuk A question if I may? Why would a new bank who are trying to boost their social media presence choose to block a potential customer if they've had zero dialogue with their Twitter account? Thanks in advance.