Santander

Is Santander down in Stoke-on-Trent, England?

No problems detected

If you are having issues, please submit a report below.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Stoke-on-Trent, England 12/18/2025 05:00

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (48%)

    Mobile App (48%)

  2. Login (26%)

    Login (26%)

  3. Website (13%)

    Website (13%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • red6661999 NHS HCSW MARK WEST (@red6661999) reported from Stoke-on-Trent, England

    @NHUB40 I paid for the full amount with my debit card so I thought I had some protection but apparently I don't meet the criteria for a card dispute. so even @santanderuk can't help

  • red6661999 NHS HCSW MARK WEST (@red6661999) reported from Stoke-on-Trent, England

    @NHUB40 @santanderuk Thanks for your help. I don't think it's going to be a quick fix. I don't know how these people sleep at night. They knew my circumstances with my work and my children and still sold me an unroadworthy car.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Lauren_6489 L (@Lauren_6489) reported

    @santanderukhelp @santanderuk The problem has been resolved. #covid

  • RHilton83 Becky (@RHilton83) reported

    @santanderuk @DisabilityGovUK @DisRightsUK As a disabled customer, I haven't been treated this badly for years. Lies, customer shaming, discrimination, being treated like scum. How can I take this further? It's making me ill. #Santander #disabilitydiscrimination

  • linsley_barbara Barbara Linsley PhD (@linsley_barbara) reported

    @Mistywoman1 @santanderuk I got a letter today from a bank detailing the mortgage payments for a new house down the road-you’d think as they were lending on it that they’d get the address right!

  • Lauren_6489 L (@Lauren_6489) reported

    @santanderuk @santanderukhelp Why can't people access their money, even though they're in credit,? Worried about what's happening in your bank. Seriously thinking of going elsewhere

  • GeordieApe The Geordie Ape 🦍 🌍🌌 (@GeordieApe) reported

    @Mistywoman1 @santanderuk Santander where the absolute pits when I went through a mortgage application with them about 9 years ago. Completely messed me about and I near lost the house I was looking to buy (I was also an existing mortgage customer at the time). Dreadful service. Would never use again.

  • cogitator99 colin (@cogitator99) reported

    Has anybody tried to phone @santanderuk Fraud. 3 times I called, and the line shut down after ringing for 20 to 30 minutes. When I got through several days later I was told the 3 people who told me new card was on the way or blocked were wrong, and the old card was still active.

  • rossswiftphoto Ross Swift (@rossswiftphoto) reported

    6 days since I raised a complaint with @santanderuk and a week since my current account switch, and I still can’t access my online banking. Haven’t even heard from them 🧐Surely this isn’t allowed by the @TheFCA. I kind of have bills to pay. @santanderukhelp #customerservice

  • Mistywoman1 Bee Middlemast-Neal #FBPPR #FBPE #JohnsonOut (@Mistywoman1) reported

    Spent the last 3 days on the phone/emailing about our move. Very irritated with @santanderuk, for sending mortgage offer (on the WRONG address) to us & solicitor. One week after they've messed up, they still haven't resolved the issue.

  • toniadamsxx Toni (@toniadamsxx) reported

    @santanderuk good morning. My new debit card is not working for online purchases. Can you please advise why this could be? Do I need to activate in an ATM or something first?Thank you

  • JWHW69136651 JWHW (@JWHW69136651) reported

    @economistimpact @santanderuk Missing an aggregative balance sheet within a legalized institutional frame and a full regulated mobil functional market for endogen distribution in this regard makes the whole issue to a disaster and a lie.