Santander status: access issues and outage reports

Problems in the last 24 hours in Aberdeen, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Aberdeen, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rhoda roberts (@adhorstrebor) reported 4 minutes ago

  Was told by @santanderuk that they have age discrimination and disability discrimination policy, just not on their website!! Disgusting how those who cant or dont want to use technology are being treated by these banks. Fully intend to take @santanderuk to ombudsmen #agediscrim.

• 
  Urmston Meadows (@UrmstonMeadows) reported 6 minutes ago

  @santanderuk Now Sandi has completely gone offline with "technical issues". You could not make it up. 40 minutes on hold and now this.

• 
  Garry Peat (@RidgewayRam) reported 7 minutes ago

  @santanderuk Yes we will email you but this needs reporting to FSCS and financial ombudsman as the service we are getting is nothing short of appalling. Promises to call back but don’t and still can’t access our money despite requesting a transfer to an account in the same name …. Sigh 😞

• 
  Gareth Davies (@expert4money) reported 10 minutes ago

  Why, when I call @santanderuk do they put me on hold, then repeat every 20 seconds that they appreciate my time, my patience and respect, then take over 35 minutes to answer the phone. Diabolical service!

• 
  Dr. Jacob Kalve ✡️ (@PeterKalve) reported 10 minutes ago

  @Rehiana1980 @santanderuk You said you want to nail down the coffins of Jews who happen to believe Israel has the right to exist (presumably including the overwhelming majority of British Jews). How does that help any of your patients who happen to be Jewish?

• 
  Glenn Clark (@mobroglenn) reported 12 minutes ago

  @santanderuk Thats the point. I dont want to have to call someone due to anxiety issues I have. Surely you have an accessible option to have online chat?

• 
  . (@Midnight_x83) reported 14 minutes ago

  @santanderuk It's been four hours since your chat not said they were passing me to a customer service rep to join the chat....still nothing

• 
  pink ladies plymouth (@loveforplymouth) reported 15 minutes ago

  @santanderuk @santanderukhelp So bad for the elderly talked to one lady who was closing her accounts because of the service banks doing everything online dirst heko many it makes life so harder for them 😡

• 
  Clare Wiener (@ClareWiener) reported 16 minutes ago

  @santanderuk I am going to be on hold until 6pm and are you then going to hang up on me for the 3rd time? I've been on the phone for over an hour in total now 🤬 what about if you have provide a ring back service?

• 
  AP (@andyparsons3) reported 23 minutes ago

  @santanderuk I have zero faith or trust that anyone will be in contact, I suspect I’ll be proven right - for 2 days you’ve blocked all my banking access so that you can do extra checks for a low value payment and not told be what’s going on - appalling service