Santander status: access issues and outage reports

Problems in the last 24 hours in Chorley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Chorley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Chorley, England

Latest outage, problems and issue reports in Chorley and nearby locations:

• 
  Anthony Monks (@thisismrmonks) reported 35 minutes ago from Preston, England

  Well @santanderuk @santanderukhelp please, please pass on my thanks to Melissa in your contact centre. She was absolutely brilliant, after four times of not getting a proper answer from your chat service (I talked to humans not the bot) she was brilliant and has made my day.

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 39 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LouL (@LouiseLight1) reported 11 minutes ago

  @santanderuk @1d1Ps Mines saying server can’t be found??

• 
  Don Smith (@authordssmith) reported 11 minutes ago

  @santanderuk @TSB You now have an even bigger bank with more customers that have to wait 3-5 working days for an email to clear. 2025 and they can’t process an email any quicker than that. Don’t make the mistake of banking with these incompetent people.

• 
  MH (@MhMyxacc444) reported 12 minutes ago

  @LDNNI2024 @santanderuk @TSB I’ve made 2 complaints. No ref numbers for either of them and coming up for a month of no access to by online banking. They are a **** show

• 
  Alan Santos (@alan7408) reported 12 minutes ago

  @santanderuk Thanks for quick reply. It is ringing but without answer! No even the automatic answer is working

• 
  rhoda roberts (@adhorstrebor) reported 16 minutes ago

  @santanderuk when an elderly disabled housebound person needs help to get logged into your app and the nearest branch is 20 miles away, why do you not provide support to visit at home?

• 
  debs (@debramcinnes) reported 16 minutes ago

  @santanderuk It’s 12 in the day would someone be in touch soon. He’s now had a text this morning from your bank to say a bill has been missed, causing more distress as he’s no access to the account. Thanks

• 
  eyerish seadog (@Dogglllzzz) reported 18 minutes ago

  @santanderuk Standard reply. I see you can’t help.

• 
  Karly Everley (@KarlyEverley) reported 20 minutes ago

  @santanderuk @TSB No good changes so far experience by a longterm customer who has spent hours on the phone trying to get an account added to the app due to address format not syncing with my other account address when Santander set up the new account address! Will be moving all my accounts.

• 
  vince tanner (@TannerVinc26621) reported 23 minutes ago

  @DrChrisParry @santanderuk If waiting an HOUR on the 'fraud' line, is the problem, then yes.

• 
  Precyshun (@precyshun) reported 29 minutes ago

  @santanderuk I’ve been emailing customer relations and the ombudsman has been emailing the FOS inbox for the last 6 months for us both to be ignored! I would suggest somebody calls my wife tomorrow before she takes legal advice to go to small claims court