Santander status: access issues and outage reports

Problems in the last 24 hours in Chorley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Chorley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Chorley, England

Latest outage, problems and issue reports in Chorley and nearby locations:

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 32 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

• 
  Anthony Monks (@thisismrmonks) reported 50 minutes ago from Preston, England

  Well @santanderuk @santanderukhelp please, please pass on my thanks to Melissa in your contact centre. She was absolutely brilliant, after four times of not getting a proper answer from your chat service (I talked to humans not the bot) she was brilliant and has made my day.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@Chrismorro1874) reported 6 minutes ago

  @santanderuk have the worst customer service I have ever experienced, quick enough to take your money but not one person wants to help you on the phone…shambles

• 
  AK (@ghatispeaks) reported 10 minutes ago

  @ClareWiener @santanderuk Agree. . Terrible service. Time to move to first direct

• 
  Tara H (@tarahils) reported 10 minutes ago

  @santanderuk absolutely awful customer service, no one is interested in trying to help track down lost money. Will be putting in a complaint and moving money elsewhere 😤

• 
  Maks (@omgitsmaks) reported 13 minutes ago

  Dear @santanderuk - are your phone support people asleep?

• 
  Edward Terry (@iamedterry) reported 14 minutes ago

  @santanderuk As a systems and process specialist I can see there’s a deeper issue that needs addressing. And removing telephone support was not a smart move either. Why are you making it so hard to get support? Do you want to lose customers? It wouldn’t surprise me if you are.

• 
  KATT INTERNATIONAL (@KATT_INTL) reported 14 minutes ago

  @santanderuk @santanderukhelp Santander today restricted my account, they have bullied me , put huge stress and pressure on me, and they with no doubt have broken FCA rules , it's utterly disgusting that a bank can do this to someone who had been with the bank 15 years plus. @TheFCA

• 
  The Navigator (@Navigator429) reported 14 minutes ago

  @santanderuk hi. You’re impossible to contact! I need to email you or speak to a human but I can’t get past your useless AI bot.

• 
  Garry Peat (@RidgewayRam) reported 16 minutes ago

  @santanderuk what the hell is happening with Cahoot? Just opened an account and it has opened 19 accounts and still going? Had to spend 40 minutes on the phone to close the first 9 down but have now given up. Very stressful and concerned about a scam

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 16 minutes ago

  @HWarlow @santanderuk awful to hear

• 
  Carolyn Eley (@CarolynEley2) reported 17 minutes ago

  @santanderuk you have sloppy security procedures. Should it really take 15 minutes to try to log in?? Disgraceful service