Santander status: access issues and outage reports

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 39 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

• 
  R🔥nge Heating (@RangeHeating) reported 57 minutes ago from Urmston, England

  Already a @santanderuk customer yet to open a bus account I have to speak to someone on the phone then make an appointment for another phone call then make another appointment to see business manager in person miles away because you closed my branch Out of date and out of touch

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HEANEY_S (@Heaney_Ss) reported 6 minutes ago

  @santanderuk It takes 4 hours to fix?...

• 
  Shannon ☺ (@Shanwak) reported 10 minutes ago

  @santanderuk I transfered a large amount of money into my account this morning without knowing it was down. Signed into the mobile app just now and its not there??? I seriously seriously hope it hasn't been lost.

• 
  Michelle_xx_xx (@xx_Michelle_oo) reported 11 minutes ago

  Come on @santanderuk @santanderukhelp sort your phone technical issue out it's been hours now 🤬🤬😤😤😡😡 haven't got online banking so can't check anything currently!!

• 
  Robert Cann (@frodo10121984) reported 12 minutes ago

  @santanderuk This is not an update just a repeat of your last tweet an hour ago. Why don't you explain what the issue is and when you intend to have it fixed by instead of just feeding us all rubbish!!

• 
  Hannah McDonald (@HanXMcDonald) reported 14 minutes ago

  @santanderuk Sent £300 from my @monzo account to Santander this morning (before I knew it was down). Just managed to see my Santander balance and there's only £90 in there despite the £300 coming out of my Monzo this morning. Thought it'd send the £90 to Monzo so I've got some money to hand.

• 
  Louise Collier (@Lou__007) reported 18 minutes ago

  I know you're aware of the issue @santanderuk ..... but that's not good enough. I've got no access to either of my accounts and can't even withdraw cash from other cash machines as suggested by your employees. It's a joke coming from one of the UK's leading banks. It's a good job

• 
  Varnam1 (@varnam43) reported 18 minutes ago

  @santanderuk @SkyNews @BBCBreaking No service working at all, all day!

• 
  Kaya La Roche 🌙♋ (@KayaLaRoche) reported 23 minutes ago

  @santanderuk The app is working for me now but I’ve just sent money to my account with NatWest and it’s not showing in either account?! 😬

• 
  Sam Jones (@SamManuel12) reported 24 minutes ago

  @santanderukhelp Understand issues happen, for this length of time though is ridiculous however, the fact that you haven’t arranged to contact customers via text or email to inform them & they only find out once cards are declined or via social media isn’t acceptable. @santanderuk

• 
  Martin (@MartinKoss) reported 31 minutes ago

  @santanderuk This is blooming criminal! Absolutely UNACCEPTABLE! I hope millions of customer jump ship as soon as they have access to their money! Despicable behaviour to not have the ability to roll back to a working system and leave so many people unable to access their money! CRIMINAL!