Santander status: access issues and outage reports

Problems in the last 24 hours in Wigan, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Wigan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Wigan, England

Latest outage, problems and issue reports in Wigan and nearby locations:

• 
  R🔥nge Heating (@RangeHeating) reported 26 minutes ago from Urmston, England

  Already a @santanderuk customer yet to open a bus account I have to speak to someone on the phone then make an appointment for another phone call then make another appointment to see business manager in person miles away because you closed my branch Out of date and out of touch

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 42 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shirley (@SJacks61) reported 4 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  . (@Midnight_x83) reported 6 minutes ago

  @santanderuk It's been four hours since your chat not said they were passing me to a customer service rep to join the chat....still nothing

• 
  Penny Bradford (@PennyGasson) reported 9 minutes ago

  @santanderuk shocking service today, 36 minutes to answer the phone -and unhelpful call handler, order new cards 10 days a go (change of name) no sign of them and told they should have arrived yesterday, helpful, no

• 
  Bryn. (@bryndm_) reported 12 minutes ago

  .@santanderuk your automated chat function is really, really terrible and it's impossible to get hold of someone on the phone. God help any pensioner trying to bank with you.

• 
  clayton king (@king_clayton) reported 14 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info

• 
  AP (@andyparsons3) reported 14 minutes ago

  Under FCA’s Consumer Duty @santanderuk UK has a duty to avoid causing foreseeable harm and provide timely support. +4 hours locked out of a fee-paying account over a small euro payment, with zero communication, fails both tests. Formal complaint logged. @financialombuds @WhichUK

• 
  clayton king (@king_clayton) reported 14 minutes ago

  @santanderuk Sandi is a brain dead pigshit - first impression what a **** bank I’m trying to switch to - how do I reverse it due to your incompetence

• 
  Urmston Meadows (@UrmstonMeadows) reported 19 minutes ago

  @santanderuk trying to report a card issue with you. Spent 30 minutes on the phone, now another 15 on your online system. Why don't you employ more people now you've shut all the branches down? #useless

• 
  Urmston Meadows (@UrmstonMeadows) reported 19 minutes ago

  @santanderuk - we'll put your fees up but don't worry, the service will be even worse

• 
  AP (@andyparsons3) reported 22 minutes ago

  @santanderuk that’s almost 2 full days of you blocking access to a bank account I pay to use and still no updates, I’ve emailed you and you have responded. It’s clearly too much effort for you