Santander status: access issues and outage reports

Problems in the last 24 hours in Blackburn, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Blackburn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Blackburn, England

Latest outage, problems and issue reports in Blackburn and nearby locations:

• 
  Anthony Monks (@thisismrmonks) reported 13 minutes ago from Preston, England

  Well @santanderuk @santanderukhelp please, please pass on my thanks to Melissa in your contact centre. She was absolutely brilliant, after four times of not getting a proper answer from your chat service (I talked to humans not the bot) she was brilliant and has made my day.

• 
  Matt Tomkin - Tao (@matt_tomkin) reported 56 minutes ago from Bury, England

  Why can you apply for a loan, get a loan and have the money without speaking to anyone. Yet to pay it off you have to sit on the phone for 6 days with **** on hold music?? @santanderuk @NatWest_Help

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Navigator (@Navigator429) reported 38 seconds ago

  @santanderuk hi. You’re impossible to contact! I need to email you or speak to a human but I can’t get past your useless AI bot.

• 
  AP (@andyparsons3) reported 47 seconds ago

  @santanderuk - I’m still waiting, that’s another 4 hours and still no access to the banking services I’ve already paid you fo just becuase you feel like you need to go slow @MartinSLewis is this normal to block access or should I be looking elsewhere

• 
  From The Land Of The Midnight Sun (@thenobbs) reported 2 minutes ago

  @santanderuk All the details entered in the app are the same as my online banking when I set the app up, so if there was a problem someone would have access to my online banking which they dont. Giving you a digital photo id is useless unless you can also view my face.

• 
  Sean Toms (@seantoms) reported 3 minutes ago

  @JohnElsworth @santanderuk It appears they do not want you as a customer

• 
  Sarah (@MsSC1986) reported 6 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

• 
  Nicolas Tennant (@TennantNicolas) reported 8 minutes ago

  @santanderuk customer loyalty ? **** you ! sigh

• 
  Ian Cranston (@cranston65) reported 10 minutes ago

  @santanderuk @santanderukhelp perhaps you could explain an issue I still have with international transfers - there appears to be no way to see transfers that are currently processing or are pending - these MUST be clearly & easily visible against my account

• 
  Amy Schofield (@Indie_Amylou) reported 13 minutes ago

  @santanderuk having some issues opening an new customer account. Who do I contact?

• 
  Garry Peat (@RidgewayRam) reported 16 minutes ago

  @santanderuk Yes we will email you but this needs reporting to FSCS and financial ombudsman as the service we are getting is nothing short of appalling. Promises to call back but don’t and still can’t access our money despite requesting a transfer to an account in the same name …. Sigh 😞

• 
  100 (@GhostNoFace0101) reported 16 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer