Santander status: access issues and outage reports

Problems in the last 24 hours in Blackburn, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Blackburn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Blackburn, England

Latest outage, problems and issue reports in Blackburn and nearby locations:

• 
  Matt Tomkin - Tao (@matt_tomkin) reported 20 minutes ago from Bury, England

  Why can you apply for a loan, get a loan and have the money without speaking to anyone. Yet to pay it off you have to sit on the phone for 6 days with **** on hold music?? @santanderuk @NatWest_Help

• 
  Anthony Monks (@thisismrmonks) reported 47 minutes ago from Preston, England

  Well @santanderuk @santanderukhelp please, please pass on my thanks to Melissa in your contact centre. She was absolutely brilliant, after four times of not getting a proper answer from your chat service (I talked to humans not the bot) she was brilliant and has made my day.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mia - working in Mental health peer support. (@Mia10975) reported 7 minutes ago

  @santanderuk Has there been an issue with the banking app today? I have the page come up on my phone saying 'warning, transaction history may not be updated'

• 
  ken little (@silverken67) reported 10 minutes ago

  @santanderuk complete waste of time. Went to a banking hub to submit form not available online. queue of 6,then couldn't photocopy anything so need to go to main branch. WTF!! Which is it? make it available online or keep your branches

• 
  Paul (@tooshortplanks) reported 10 minutes ago

  Just contacted @santanderuk by telephone to ask for a replacement card. The customer service was shocking. Every time I asked for a replacement the agent kept wanting me to try other actions, even after explaining what I had experienced.

• 
  Lee Hayward (@vibedcoder) reported 10 minutes ago

  @santanderuk The number on the website is no longer in use.

• 
  AP (@andyparsons3) reported 12 minutes ago

  Nothing says “we value you as a customer” like locking a paying customer out of their own money with zero explanation for most of a working day. @santanderukhelp @santanderuk @bancosantander

• 
  Damien McCrystal (@DamienMcCrystal) reported 14 minutes ago

  @santanderuk An unmoving queue at 3.15pm. No indication of service available. If you can’t serve after a certain time, make it clear, put up a sign. Deal with customers clearly and efficiently instead of wasting their time. Don’t treat people like **** because they’re poor and inarticulate.

• 
  Chezzy Rezzy (@ChezzyRezzy) reported 18 minutes ago

  @santanderuk No thanks. I'll just look into switching my account to a bank that actually gives a ****.

• 
  AP (@andyparsons3) reported 19 minutes ago

  @santanderuk and there we have it, no contact was made, nothing, heading towards day 3 of no access to something i’ve paid for

• 
  Edward Terry (@iamedterry) reported 22 minutes ago

  @santanderuk I think you should review that. When they take 8+ hours to respond, then tell you they’re multitasking so might not respond immediately, but expect you to drop everything in your life to respond is a bit unreasonable. My experience = chat support is a waste of time.

• 
  Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported 23 minutes ago

  @santanderuk have you a problem updating balances after transfers ?