Is Santander down in Swansea, Wales?

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

1. 

   Mobile App (53%)

2. 

   Website (18%)

3. 

   Login (18%)

4. 

   Transactions (6%)

5. 

   Withdrawals (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• Mpmrsm (@mpmrsm) reported 2 minutes ago

  @santanderuk @santanderukhelp never have I come across such a slow and outdated banking app as yours. I can’t check my personal details. Notifications don’t work properly. Online chat service needs to improve and response times need to be quicker. Time to leave perhaps.

• Jak (@JackieKnell1) reported 3 minutes ago

  @santanderuk 3 hours and 5 minutes hanging on to speak to someone in the UK Helpdesk is a joke after hanging on 1.5 hours last week and giving up! No level of service at all - a joke!!

• mette baillie (@freja_fashion) reported 4 minutes ago

  @santanderuk morning, I’m experiencing issues with the alerts I have set up on my account only some of them are coming to me. Can you let me know if that’s a known problem and if you are working on fixing it? 🙏

• Joshua Cologne (@CologneJoshua) reported 9 minutes ago

  @santanderuk Can you support your staff members and customers, and rethink your working with covid policy. I don’t feel it’s right expecting staff members with covid to be working in branches, in and amongst customers. Thanks

• Lester Mackenzie (@ablowtothehead) reported 10 minutes ago

  @santanderuk your finance arm has incorrectly attached finance to my car because of a previous owners personal plate and now I can't sell it until it's cleared. How can I sort this out quickly? Please help. I have an offer on the car and 1 day to sort this out. Please help!

• Lester Mackenzie (@ablowtothehead) reported 11 minutes ago

  @santanderuk your finance arm has incorrectly attached finance to my car because of a previous owners personal plate and now I can't sell it. How can I sort this out quickly? I have an offer on my car and 1 day to sort this out. Please help!

• MatrixAnalysis (@Fran115MW) reported 13 minutes ago

  @firstdirect @santanderuk and if there is anyone out there who deals with commercial/banking law and is willing to help me to take Santander to task, please let me know. @FreddieMoonPay Freddie just a plug for your dad, I spoke to him this week, but I might need his help on suing Santander

• Sarah (@Sarah44291773) reported 13 minutes ago

  @santanderukhelp You have provided incorrect information. You said depends on how late. @santanderuk gives the credit score agencies this information on a customer if they are 1 day late. Without advising the customer. T&C's are just not cutting it. Call a customer, send a letter.

• simopco (@simopco) reported 17 minutes ago

  @santanderuk I’ve been trying to register a LPA online on behalf of my sister. For the second time I’ve received a letter informing that I haven’t included complete copy. Website only allows 4 pages. Document is about 19 pages long.

• @Richi 😷 Jennings (@RiCHi) reported 18 minutes ago

  @santanderuk @santanderukhelp trying again and again to do a balance transfer online, but the OTP SMS either never arrives, or takes so long that your site times out. The logon OTP works fine, so it doesn't seem to be my phone or network. Hay-ulp?