Santander status: access issues and outage reports

Problems in the last 24 hours in Street, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Street, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dana (@Danaoioioi) reported 5 minutes ago

  @santanderuk @TSB Don't switch to Santander!!!! My switch has been 'completed' and I'm left unable to log onto mobile banking to access my money. They say I have to go into a branch to sort it out!! Fuming.

• 
  Southwalegande (@HarshMandviwala) reported 6 minutes ago

  @santanderukhelp @santanderuk the worst banking service ever My card is damaged and ordered a new one, it’s been more then 24 hours and still I cannot access a new card for online transaction. Moreover, no proper response on the help centre as well.

• 
  audreygallagher (@audreygallagher) reported 7 minutes ago

  @santanderuk @TSB Letting elderly customers down badly..My dad's local branch was shut down so I drove 10miles to the next so he could withdraw cash while waiting for a new card. Shut for refurb!.Only that I was able to give him cash myself to tide him over he would be stuck 😡

• 
  Amani (@queenamaniana) reported 8 minutes ago

  I NEED HELP. @santanderuk has completely locked me out of my bank account and is telling me I need to go back to England to show my ID or get a power of attorney. I need to apply for my lease but I don't have access to my online banking to get a bank statement.

• 
  Barry (@Gowithbazza1) reported 12 minutes ago

  @UltraDane @santanderuk Well Well Well apparently they have to right. Well, if I win the lottery, the money will not be going into my Santander account! It ta be going in an offshore account Who ******** do they think they are stopping people withdrawing there own money Scum.

• 
  Mick Holds the Line (@Mickandhismusic) reported 12 minutes ago

  @santanderuk when are you going to Reinstate your Online Customer Alerts for when a new Credit arrives in our ac? I asked this Q two years ago and all I got was ‘yes we’re working on it’. The ‘you’re overdrawn’ alerts still come through unfailingly. Really poor from Santander 👎

• 
  Karolien v d Vorm (@KarolienVorm) reported 13 minutes ago

  @santanderuk @HMRCgovuk make sure that @santanderuk pays you ££ as they enjoy blocking their clients for no reasons at all!! Unprofessional can’t even get their phone number right on their website

• 
  jaredowens (@jaredowens36629) reported 14 minutes ago

  @santanderuk is it possible for you to permanently block all online/card not present transactions for a debit card if a customer requests it?

• 
  Alan Firth 🇩🇰🇬🇧🇪🇺 (@alan_firth_) reported 15 minutes ago

  @santanderukhelp In my case - and doubt I’m unique in this regard - letters have either disappeared or arrived beyond 28-day deadline. Again and again. And Danish postal service is excellent. Best part was I was travelling in Far East when I first had log on problems and contacted @santanderuk

• 
  JulieClaire (@JulieCl76794509) reported 16 minutes ago

  @santanderuk awful bereavement facilities. Mil passed in November. We were promised some savings but been passed about. Not told we needed to send certain ID, filled in paperwork and only came to light when we chased yet again. Its hard enough as it is!