Santander

Is Santander down in Somerset, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Somerset, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Somerset and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Somerset, England 10/28/2025 10:05

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Website (38%)

    Website (38%)

  2. Mobile App (32%)

    Mobile App (32%)

  3. Login (16%)

    Login (16%)

  4. Transactions (8%)

    Transactions (8%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (3%)

    Transfer (3%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • peastonprice Andy Price FRSA FHEA (@peastonprice) reported

    @santanderuk Three days trying to get through to get my account online account unblocked! Terrible customer service..

  • JohnDougherty8 John Dougherty (@JohnDougherty8) reported

    @santanderuk Please help. I need to change the Direct Debit for my mortgage payments. I've been on hold for over 25 minutes. The chat button on your website doesn't work. I can't find anywhere on the site to set up a new DD. What do I do?

  • Sun18000 $un❤️ (@Sun18000) reported

    @santanderuk on hold to you for ages and then when you finally answer you breach GDPR on another customer! Then when you realised you got the wrong customer you just hung up on me!! Wow. Would appreciate a call back please. Thank you.

  • kane_tabitha ThaliaTheWriter (@kane_tabitha) reported

    @santanderuk Rubbish customer service. On hold for over an hour! How is that ok!

  • StuartLeigh1 Stuart Leigh (@StuartLeigh1) reported

    @santanderuk Today I made a formal complaint about the advice I was given regarding my mortgage and whilst the lade I spoke top was sympathetic and helpful I cant help feeling she didn't get all the details of the complaint

  • bluegav84 Gavin Mclean (@bluegav84) reported

    @santanderuk 52 minutes on hold and still not been able to speak to somebody - shocking service

  • Simon_J_Wade Simon Wade (@Simon_J_Wade) reported

    @santanderukhelp @santanderuk Can anyone at Santander tell me how they think a regular 40 minute telephone holding time is acceptable to customers who have to take time out of a working day to rectify their bank’s mistakes?

  • kane_tabitha ThaliaTheWriter (@kane_tabitha) reported

    @santanderuk Rubbish customer service. On hold for over an hour! How is that ok!

  • brianlavery59 Brian W. Lavery 💙 (@brianlavery59) reported

    @santanderuk @santanderukhelp I suspect a phishing message been sent. However you have no DM to report it to. And your website is useless. Please advise

  • Girl4Music Girl4Music 🦋 - She/Her (@Girl4Music) reported

    @santanderuk What’s going on with the mobile banking app? Every time I try to authorise payment for an online purchase it’s telling me the session has timed out so I can’t authorise it. Is the app down for maintenance?