Santander status: access issues and outage reports

Problems in the last 24 hours in Shrewton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shrewton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marion (@rockchick4316) reported 3 minutes ago

  @santanderuk stop sending emails about using my overdraft when the reason it happened is because you stopped sending texts to say I was nearing it. I received no notification you were doing this. Surely you’ve noticed I only pay bills from them, useless bank with no cust service

• 
  George (@bipolar_thfc) reported 3 minutes ago

  Does this happen with everyone's bank where they want you to submit documents on your address and all this other ****? I try send money to people and it says failed then accepts the 2nd time round but I can't see the money out my account. These banks are ****. @santanderuk

• 
  Sandi (@Limaratoo) reported 4 minutes ago

  @santanderuk any chance of someone helping me with a query as your chat is returning this message: ‘Oops, I’m experiencing some issues. We are trying to resolve it, please try again later’

• 
  Shirley (@SJacks61) reported 6 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  AP (@andyparsons3) reported 7 minutes ago

  @santanderuk that’s almost 2 full days of you blocking access to a bank account I pay to use and still no updates, I’ve emailed you and you have responded. It’s clearly too much effort for you

• 
  Chezzy Rezzy (@ChezzyRezzy) reported 8 minutes ago

  @santanderuk No thanks. I'll just look into switching my account to a bank that actually gives a ****.

• 
  AP (@andyparsons3) reported 9 minutes ago

  @santanderuk - I’m still waiting, that’s another 4 hours and still no access to the banking services I’ve already paid you fo just becuase you feel like you need to go slow @MartinSLewis is this normal to block access or should I be looking elsewhere

• 
  George (@bipolar_thfc) reported 10 minutes ago

  @santanderuk I'm getting seriously stressed out with this. To wait 45 mins in a call that has been rinsing me only to not be able to log in is a joke. I'm back on the phone waiting. This needs to be fast tracked. You're costing me money and getting me fined and messing up my credit score

• 
  AP (@andyparsons3) reported 14 minutes ago

  Under FCA’s Consumer Duty @santanderuk UK has a duty to avoid causing foreseeable harm and provide timely support. +4 hours locked out of a fee-paying account over a small euro payment, with zero communication, fails both tests. Formal complaint logged. @financialombuds @WhichUK

• 
  Tim B. (@The_Swell_Shark) reported 16 minutes ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍