Santander

Is Santander down in Shepherdswell, Kent, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Shepherdswell, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherdswell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Shepherdswell, Kent, England 02/17/2026 16:35

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Login (13%)

    Login (13%)

  3. Website (11%)

    Website (11%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • HaddersIan Ian Hadders #FBPE (@HaddersIan) reported

    @griffin_grumpy @Sainsburys_Bank 100mins!! Wow!! That’s seriously poor service @santanderuk

  • marobbo76 Mike Roberts (@marobbo76) reported

    @santanderuk Hello. Your online banking sign up page is not working. Tells me all fields marked '*' must be completed, and they are. Various browsers across desktop and mobile tried. You'd think an automated smoke test pack would pick this up. Not a great new user experience.

  • Jayleau Jan Waters. 🇬🇧 (@Jayleau) reported

    @santanderuk Can I have £130 cashback for being a loyal customer for thirty years please?

  • SamT9707 SamT97 (@SamT9707) reported

    @santanderuk have you acknowledged that your online services are experiencing issues? Trying to log into my online banking on a new device but the phone authentication doesn't work. So no one can log into their online banking on a new device atm. #santanderdown #downdetector

  • higherrise pinebarrens (@higherrise) reported

    @santanderuk I’m having issues with my account and can’t access it. Been on the phone for 2 lots of 40 mins and keep getting cut off. Can you please assist before I move my account elsewhere?

  • totiredtoshave Chris 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@totiredtoshave) reported

    Been on hold with @santanderuk for over 40 mins now. Have to endure this **** every single month, absolute rubbish service to be fair.

  • andrewbeston7 Andrew (@andrewbeston7) reported

    @santanderukhelp my online access was blocked today , which is fine appreciate you have checks etc… however 3 hours later on hold still can’t get through to anyone to sort it… appalling @santanderuk

  • nipclaw Jane Lambert (@nipclaw) reported

    I have been kept waiting for 40 minutes by @santanderuk's call centre. Such delays are caused by underinvestment in the service. The solution is to employ more call handlers, If they can't recruit enough here they can go abroad,

  • jrrobbo Julian Robinson (@jrrobbo) reported

    @santanderuk credit cards are an absolute disgrace. Overseas and card blocked - no one answering on customer services. Spent 45 mins on hold and the line went dead… terrible service

  • Josheeley Joshua J Heeley (@Josheeley) reported

    Went to @NatWest_Help bank-teller, not working, went to @HSBC, bank-teller not working, went to @santanderuk, bank-teller only lets me draw £20 at a time. 🤔 what is going on? #SmellsFishy