Santander

Is Santander down in Shepherdswell, Kent, England?

Some problems detected

Users are reporting problems related to: mobile app, login and website.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Shepherdswell, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherdswell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Shepherdswell, Kent, England 01/04/2026 11:00

January 04: Problems at Santander

Santander is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Login (17%)

    Login (17%)

  3. Website (13%)

    Website (13%)

  4. Transactions (8%)

    Transactions (8%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • davidomari224 davidomari224 (@davidomari224) reported

    .@santanderuk ur customer is terrible, you’ve locked my online account, can never get through on phone and I’m a new customer. Don’t bother to sign up @MartynLoukes

  • Zain8987 Zain (@Zain8987) reported

    @santanderuk @santanderukhelp A reminder this bank prefers to side with fraudulent activity rather than a customer of 9 years whose accounts were hacked. This bank does not care about its customers. @MartinSLewis

  • Clarelou78 Clare Hughes (@Clarelou78) reported

    @santanderuk I have 2 payments pending on my app both of which were declined last night when the system was down. Will these be credited back to my account as they haven’t been yet?

  • legaltweeter2 legaltweeter (@legaltweeter2) reported

    @santanderuk I’m awaiting with interest the outcome of your investigation into my complaint. I trust you will agree with me that being on hold for 2h 5m to arrange a transfer of funds is outrageous. Your colleague from your customer service team didn’t think it was.

  • ajay_who Ajay Who (@ajay_who) reported

    @santanderuk We have a joint account with Santander. My wifes debit card expired May 2022 and no replacement received. My debit card expired yesterday June 2022 and no replacement received. No communication received either. Fantastic service???

  • JakobyChef jakoby (@JakobyChef) reported

    @santanderuk @ScuderiaFerrari @twinklresources How about you fix your banking before launching new products

  • NinjaHippo Mrs H (@NinjaHippo) reported

    @SaraMac68 @Tonycall1986 @santanderuk I saw a Facebook this morning saying there was an issue with payments being received?

  • Pinkribbonmark2 Karen (@Pinkribbonmark2) reported

    @santanderuk how long is online banking down for?

  • iloveyuw2 Farra Ali (@iloveyuw2) reported

    Shocking SERVICE FROM @santanderuk !!!!

  • BooSturgeon BooSturgeon (@BooSturgeon) reported

    @NickdMAB @santanderuk Probably looking for compensation for being unable to access accounts for a short time.