Is Santander down in Shepherdswell, Kent, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Shepherdswell, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherdswell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (53%)
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Website (20%)
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Login (20%)
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Transactions (7%)
Community Discussion
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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The Beer Critic
(@beercriticdude) reported
@santanderuk why do you call someone leave them on hold for 40 mins and then cut them off. Then ask to be called yourself and then fail to answer the phone kept on hold! Apparently it’s the fraud line as well - been over an hour now - shocking service!
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Anthony Monks
(@thisismrmonks) reported
from
Preston, England
Well @santanderuk @santanderukhelp please, please pass on my thanks to Melissa in your contact centre. She was absolutely brilliant, after four times of not getting a proper answer from your chat service (I talked to humans not the bot) she was brilliant and has made my day.
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Webbo
(@Webbo2306) reported
Now got a 90 mins round trip walking to Santander Bexleyheath because @santanderuk won't let me put money in via the post office which is 5 mins from my house. Such a poor customer experience banking with @santanderuk now 👎
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Kim Horstmanshof
(@kim_h_1) reported
@leedsjourno @gregkfoley @santanderuk But don’t forget that your energy provider is likely to cut your direct debit by £67 in each of those months due to the £400 government winter fuel bill help, so the cashback is likely to be much less than what it was before…
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To the right 🇬🇧 🇬🇧 🇬🇧
(@Matandtired) reported
@santanderuk Chat facility doesn’t work, says it will pass to an agent and nothing happens. Shocking service
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hgreen
(@hgreen23419355) reported
@santanderukhelp it’s impossible to report a fraud with Santander. My daughter has been on hold for hours with no help. Do you not care? I’d expect the fraud help line to be better staffed. @santanderuk
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Alex Falconer
(@AlejkaFal) reported
@santanderuk I've been on the phone for 40 minutes in a queue. I need to make the down payment on the house I'm buying by 5pm. This is a joke
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Jobby Graham
(@jonaterro) reported
@santanderuk on hold again for 40 mins to be told a different version of the same thing and that the dept that I need to help me ie closed till 9. Almost a month now with no access to my accounts online..never had this much hassle for something so simple
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Arron Stobbs
(@ArronStobbs) reported
@SamTwits @santanderuk 2hrs wait are you sure it wasn't the uk @child-maintenance service, their times are around the same
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Sir Miss Spoke
(@harduphall) reported
Why does it cost so much in time and money to get really poor customer service in this country? I spent over one hour on phone and still my problem is not resolved and I have to write yet another letter. @santanderuk