Is Santander down in Shepherdswell, Kent, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Shepherdswell, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Shepherdswell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (45%)
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Login (25%)
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Website (15%)
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Transactions (10%)
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Withdrawals (5%)
Community Discussion
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Firth 🇩🇰🇬🇧🇪🇺
(@alan_firth_) reported
@santanderukhelp @santanderuk - but was told only way Santander could help me was to send me 2 letters by standard post to my official address. However I explained no one was home as I was away travelling - made no difference, Santander only had this useless method of ‘helping’ me. I’m close to giving up.
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Alice 🌼
(@AChamakh) reported
@santanderuk just had a lovely conversation with Allen in your insurance dept in Sunderland. Please praise him. We need more people like him working in customer service 🙌🏼
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Amani
(@queenamaniana) reported
I NEED HELP. @santanderuk has completely locked me out of my bank account and is telling me I need to go back to England to show my ID or get a power of attorney. I need to apply for my lease but I don't have access to my online banking to get a bank statement.
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Claire Pov 🇺🇦
(@Claire_pov) reported
@santanderuk terrible customer service yesterday and you really don't support older people. A lot of 80+ years like my Mum don't do online banking (have you seen their phones) and your staff repeatedly say go to the online banking app and then leave you with the ipad in store
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Mark Tew
(@tewythetew) reported
@santanderuk you’ve allowed fraud on my account a number of times in a short period , I’ve had to change all my details numerous times because of you and I am chasing my new cards , dreadful service
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Marinus van Deventer
(@MarinusUKZA) reported
@santanderuk fraud blocked my card, no notification. I ring up confirmed details required. I am told it need to go to back office team and will take a working day to unblock my card. So they block me from accessing my money for a weekend. What if this was my only account? rubbish
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A S
(@AS04642849) reported
@santanderuk @santanderukhelp disgusting customer service from your call centre staff. I'm being blocked from my own funds. I followed your process and then they keep making me jump through hoops. Wasted an hour of my time. When I asked to make a complaint, I'm hung up on.
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Dexter
(@dmarksbarber) reported
from
Stafford, England
@santanderuk @santanderukhelp fyi: Your branch profiles still say mortgage advisers are on site, but I was told by an employee that they’re only ever via the phone now. Probably worth changing that so people don’t waste time traveling to a branch just to be told nope 🥶
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Jackie
(@jackieleitch) reported
@santanderuk just spent an incredibly painful 30 mins on chat trying to get answer to simple question- how to set up SO to pay off cc. Seems a tricky question as I just have error my end. Why can’t it be done on the app
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Ian
(@iredfern) reported
@santanderukhelp Can someone please help me recover my £20K that is locked in an account deemed dormant because it has not been used in several years. Is the not fraudulent on @santanderuk behalf? This is our money!