Is Santander down in Royston, Hertfordshire, England?
Some problems detected
Users are reporting problems related to: mobile app, login and website.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Royston, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 04: Problems at Santander
Santander is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Login (17%)
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Website (13%)
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Transactions (8%)
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Withdrawals (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Donna
(@tickton1969) reported
from
Royston, England
@MorganBroadcast I have no advice to give here, just wanted to say how sorry I am that this has happened to you. And as a long time customer of @santanderuk am utterly appalled at their actions. I hope this works out for you x
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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The Runway Media
(@MediaRunway) reported
@santanderuk I’ve been on hold to your fraud team for hours and can’t use my business account. Please can you help?
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Roderick Hamilton (He/Him)
(@RoderiHamilt) reported
@lucia_ariano @santanderuk Sure, no problem
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James Murphy
(@JamesMurphy767) reported
@santanderukhelp OK. Thanks. So how long should the average customer expect to wait before a call is answered? Publish the corporate target....? @santanderuk @TheFCA
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Kevin O'Donnell
(@kodonnell1977) reported
@santanderuk is there a problem with access to mobile banking?
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Zain
(@Zain8987) reported
@santanderukhelp @santanderuk a reminder to all customers this bank will deny repaying any money if fraud is committed on your account from a stolen mobile. Even if you are a customer for over 8 years. Do not use this bank they don’t care about their customers
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Mrs Handley
(@PrimaryChamp) reported
@santanderuk I have now spent over four hours waiting to speak to your fraud team regarding my account in the last 24 hours. 4 of your colleagues have failed to help me. In the meantime I have no online access and you have total control over my money. May I have it back please?
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Twitticisms
(@Twittiques) reported
@santanderuk just checking you are working today. 35 minutes waiting on the phone so far. #terribleservice
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Ben
(@gingmeas) reported
@santanderuk your staff in your Redhill branch should be commended for wonderful customer service I received two days ago.
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SidcupGal
(@SidcupGal) reported
@santanderuk your customer service is appalling. I demand you telephone me. Why should I spend half my day on hold because you're all WFH because of Covid when I'm working in a hospital!! No email address anywhere on your website either so I can't complain.
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Darren Michael
(@darrenmichael) reported
@santanderuk morning. I’ve found one of your customers debit cards whilst on my dog walk. It seems nigh on impossible to speak to someone via your customer service number. What should I do?