Santander

Is Santander down in Rhyl, Denbighshire, Wales?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Rhyl, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Rhyl and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Rhyl, Denbighshire, Wales 12/21/2025 08:20

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (20%)

    Login (20%)

  3. Website (14%)

    Website (14%)

  4. Transactions (6%)

    Transactions (6%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • sherrec Kev Sheridan (@sherrec) reported

    @santanderuk is quite possibly the hardest app to log into! Customer number... pin number, pass number.... we text you a number...locked my self out in the end. I'm all for security but it should take an hour just to log in #annoyedcustomer

  • _sgbsn Sean Gibson (@_sgbsn) reported

    It’s easier to deploy a fully functioning secure website with a user login process; than it is to setup online business banking for Santander. Get it sorted fs @santanderuk @santanderukhelp @bancosantander

  • mariafaria20 Maria Faria (@mariafaria20) reported

    @santanderukhelp @santanderuk Calling the 0800 9 123 123 number and it says that I can use the live chat from mobile banking but that doesn’t work either!! @santanderuk this is the worst customer experience ever!

  • JohnDougherty8 John Dougherty (@JohnDougherty8) reported

    @santanderuk Please help. I need to change the Direct Debit for my mortgage payments. I've been on hold for over 25 minutes. The chat button on your website doesn't work. I can't find anywhere on the site to set up a new DD. What do I do?

  • CavalliLondra Piero (@CavalliLondra) reported

    @santanderukhelp 48 hours down the line and still no callback and I still can't access my banking app. Thanks for nothing @santanderuk you really are hopeless and don't care about your customers @financialombuds #dontbankwithsantander

  • JohnRayson722 John Rayson (@JohnRayson722) reported

    @santanderukhelp @santanderuk @santanderukhelp still on hold after half an hour. Absolutely shocking service! Locked out of internet banking the second time in a row in consecutive weeks. Local branch is closed when I am not working so I will have to take time off to see a real person 🤬🤬🤬🤯🤯

  • AnnMarieFoster1 Ann-Marie Foster (@AnnMarieFoster1) reported

    @santanderuk been trying to get hold of someone who deals with mortgages for ages now 4 calls each time held on for over 30mins! Any other numbers I can try even been in a branch & they couldn’t help me. Terrible service 😡

  • CavalliLondra Piero (@CavalliLondra) reported

    @santanderukhelp @santanderuk totally crap service from #santander and unless I get compensation when this issue is finally resolved I'll be moving my business to another bank.

  • CavalliLondra Piero (@CavalliLondra) reported

    @santanderukhelp I guess you're now closed till Monday, thanks for doing absolutely nothing at all over the weekend to resolve my issue @santanderuk you are truly a bunch of incompetent idiots #dontbankwithsantander @financialombuds

  • Simon_J_Wade Simon Wade (@Simon_J_Wade) reported

    @santanderukhelp @santanderuk Can anyone at Santander tell me how they think a regular 40 minute telephone holding time is acceptable to customers who have to take time out of a working day to rectify their bank’s mistakes?