Santander status: access issues and outage reports

Problems in the last 24 hours in Rhyl, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Rhyl, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Liane (@Liane0712) reported 6 minutes ago

  @santanderuk just been turned away from Aspire lounge terminal 1 Manchester as my Lounge Key wouldn't work and they were saying it's another £20 membership. This has never happened before, very embarrassing. Select customer fed up!

• 
  Denny Crane 007 (@Denny_Crane_007) reported 7 minutes ago

  @santanderuk #fraud #phishing Had a call today from a freephone number ... main Customer Service number: 0800 3281328. Clearly spoofed. Debit card had been cloned and tried to defraud me. Red flag: THEY told me some details, instead of asking ME for security info. Beware !

• 
  Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦 (@SarahLudford) reported 13 minutes ago

  I wonder if @santanderuk takeover of @TSB might improve latter’s customer service? Not holding my breath. Have spent half hour unsuccessfully trying to sort online bank transfer which is not going through; call centre v unhelpful. No wonder high blood pressure is so prevalent..

• 
  Fiona Sands (@sands_fiona) reported 13 minutes ago

  @santanderuk @TSB First experience of using the new payment screens in the Santander Connect account to import a file with multiple payments. You have taken something that was world class and replaced it with something terrible whilst attempting to tell your customers that this is an improvement.

• 
  Jools Parker (@joolsparker) reported 20 minutes ago

  Appalling service at @santanderuk in #Oxford Ridiculous and unclear ‘queuing’ system for the counters. Left waiting despite there being no other customers.

• 
  steven jackson (@Archtech_design) reported 21 minutes ago

  @santanderuk my partner has asked that I reach out as she doesn’t have X She reported her card having suspicious activity & blocked! Her closest branch is 10miles away! She has been waiting for her card for 10 “working days” two wks in the real world! No card, no local bank?

• 
  Nathan Ware (@nwaretcfc) reported 24 minutes ago

  @santanderuk @santanderukbiz absolute shambles of a bank. Block our account at 4:30pm, tell me to attend a branch with ID (when they are all closed) and now have to deal with nearly 50 staff who won’t be paid! Thanks for the last 12 years 😡

• 
  Aidy (@Adey22) reported 25 minutes ago

  @santanderuk That wasn't the question. Can you answer the my original question. Were there problems yesterday afternoon making payments to Bet365 from Santander debit cards?

• 
  Bharat Sena 🇮🇳 🇮🇱 (@Sshankara) reported 25 minutes ago

  @wideawake_media Who are these clown you hire Bank @santanderuk. You should fire these incompetent people for asking a valid customer for reason he needs to withdraw his own money @santander

• 
  LottieLou (@LottieL51997780) reported 26 minutes ago

  @AllNumbersGrea1 @santanderuk @santanderukhelp Totally agree. Plus their website is down which is bloody annoying