Santander status: access issues and outage reports

Problems in the last 24 hours in Poole, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matty Hough (@MattyHough2) reported 4 minutes ago

  @santanderuk Still awaiting meaningful contact or resolution from Santander regarding my fraud case after 13 calls in one week and repeated requests for vulnerable customer support while stranded in Hungary without access to funds. Despite being told somebody would contact me.

• 
  Peter Pan (@PetayPanMoFo) reported 5 minutes ago

  Why the fk do I have to do age verification for my banking app! @santanderuk u know how old I am wtf!

• 
  Alison Beswick (@alison_beswick1) reported 12 minutes ago

  @MartinKnight_ I was debanked during covid along with 500,000 others, I don’t have id to open another bank account, I can’t pay for a new id because I don’t have a bank account. My life has been turned upside down by some guttersnipe that didn’t even bother to give me a reason @santanderuk

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿 The Lonely Ranger 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Chris_Daniels21) reported 12 minutes ago

  @santanderuk Useless Trying to confirm my identity and waiting for an email that never comes so I can access my online banking. Sick of it!!!!!!!

• 
  Sheila kirkby (@kirkbysheila28) reported 13 minutes ago

  @santanderuk I did when you restricted my online app but you didn’t help 😳 I have been a customer since 1992 when you were abbey national.

• 
  cassy x (@cassyx2184) reported 13 minutes ago

  Absolutely woeful customer service on the app. No response, no help. Nothing @santanderuk

• 
  BigBadBob (@Bobbadbig) reported 13 minutes ago

  @MsSC1986 @santanderuk Car *** was the same. Handed car back, started getting letters about arrears and dire consequences for credit rating. "Oh just ignore that, the system sends letter it's not supposed to. It's a known bug". Well ******* fix it then! Piss poor and a very poor advert for yourselves

• 
  @roadworksauditoruk (@roadworkauditor) reported 15 minutes ago

  Very poor customer service @santanderuk - my x had her phone & purse stolen in London 2 weeks ago New card & 2 letters due in 4 working days but took 6 but @santanderuk didn’t register her phone number so locked the account & now she having to wait at least 4 working days more!

• 
  name pending (@wozeruk) reported 17 minutes ago

  @santanderuk I need some help. I have been rejected for a basic bank account but by law you after accept me underpayment account regulation 2015 you are designated by HM treasury and must offer a basic account I fit the criteria can somebody help me with this inquiry

• 
  Manavmeet Singh (@Manavvv31) reported 18 minutes ago

  @hnjsamuels @santanderuk Modern banking somehow manages to make you feel both over monitored and completely unsupported at the same time. Blocking important payments while removing basic human service is the exact kind of thing that drives people mad. @hnjsamuels