Santander status: access issues and outage reports

Problems in the last 24 hours in Perth, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Perth, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Traffic Hombre (@neilwaring1) reported 9 minutes ago

  @santanderuk pop up on app that you have to give more details who is owned by a 3rd party, elderly family member who can't do this and a phone call too yourselves with no help given #poorservice#notelderlyfriendly#responseisrequired🤯🤯🤯

• 
  KATT INTERNATIONAL (@KATT_INTL) reported 11 minutes ago

  @santanderuk @santanderukhelp Santander today restricted my account, they have bullied me , put huge stress and pressure on me, and they with no doubt have broken FCA rules , it's utterly disgusting that a bank can do this to someone who had been with the bank 15 years plus. @TheFCA

• 
  Chris (@Chrismorro1874) reported 13 minutes ago

  @santanderuk have the worst customer service I have ever experienced, quick enough to take your money but not one person wants to help you on the phone…shambles

• 
  Mattster (@MattsterT3) reported 14 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  Sorare Rhino (@FifaThing) reported 16 minutes ago

  Update day 7 @santanderuk have proved they are a joke of a bank and allowed a company @AirFranceUK @airfrance to take money out of my account for a service (flights)not provide any flights or confirmation regarding flights but because its not the banks money they are ok with it

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 18 minutes ago

  @santanderuk you moved my branch without telling me at Canary Wharf and the new one has no counter or anyway to pay coins in. Very poor service.

• 
  cookaburra (@weyheylad) reported 19 minutes ago

  @santanderuk the voucher for transfer of ISA isn't working . I've downloaded the code however there is no voucher and I have received no further notification email . I've been in branch . Nothing to do with them . Gave me an email . Emailed no reply . How can I sort this out ?

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 23 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk

• 
  dazz ii am (@dazzgedd73) reported 23 minutes ago

  Find it hard to believe how poor @santanderuk customer service is, been with them since Abbey National days (40+ years) unbelievably poor, certainly not the bank they were

• 
  Ash 1974🔴🏐 (@andy_horner) reported 24 minutes ago

  @santanderuk Well I am waiting for a complaint call back that still hasn’t happened and compensation that also hasn’t been addressed. Your service has seriously gone down hill recently. You’ve become an arrogant bank!!