Santander status: access issues and outage reports

Problems in the last 24 hours in Perth, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Perth, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Profesor (@Profesor2248) reported 1 minute ago

  @santanderuk Ineed to set up a regular weekly payment but can’t see how on site

• 
  John suave (@John_suave) reported 1 minute ago

  @AskVirginMoney It didn't. I rang the number, it said to fill in the form online and to wait 30 days. Why are you so terrible with service? @NatWestGroup @santanderuk want a new customer?

• 
  Cevat Cam (@erkul_cihat) reported 2 minutes ago

  Despite this, £40 was charged on June 15 and £50 on June 16 — a total of £80, even though we followed all procedures. Still no response or support. This is unacceptable. @TfL @santanderuk @santanderukhelp – please investigate and assist.

• 
  A S (@AS04642849) reported 2 minutes ago

  @santanderuk @santanderukhelp disgusting customer service from your call centre staff. I'm being blocked from my own funds. I followed your process and then they keep making me jump through hoops. Wasted an hour of my time. When I asked to make a complaint, I'm hung up on.

• 
  Aaron Houston (@Toon_Army1986) reported 4 minutes ago

  Nice two hour journey to Wirral to buy a car. tried paying garage for @santanderuk to kindly flag up the purchase as unusual activity & block all our accounts & tell us it’ll be 48 hours to resolve the issue leaving us stranded in Liverpool with no money & a hungry 1 year old 👍🏻

• 
  David E. Clist (@ClistDavid) reported 9 minutes ago

  @santanderuk thanks for hanging up on me TWICE while I'm trying to submit a complaint about your customer service. What has this world come to where I have to wait 20 minutes just to talk to someone and they immediately hang up on you!

• 
  jaredowens (@jaredowens36629) reported 9 minutes ago

  @santanderuk is it possible for you to permanently block all online/card not present transactions for a debit card if a customer requests it?

• 
  Ian (@iredfern) reported 13 minutes ago

  @santanderukhelp Can someone please help me recover my £20K that is locked in an account deemed dormant because it has not been used in several years. Is the not fraudulent on @santanderuk behalf? This is our money!

• 
  Karolien v d Vorm (@KarolienVorm) reported 13 minutes ago

  @santanderuk @HMRCgovuk make sure that @santanderuk pays you ££ as they enjoy blocking their clients for no reasons at all!! Unprofessional can’t even get their phone number right on their website

• 
  John Higham (@johnshigham) reported 14 minutes ago

  @santanderuk You are USELESS! Saturday on a bank holiday weekend & still no replacement debit card after reporting it lost on Monday morning. I have no means to replace my broken mobile phone because every online payment method other than debit card uses phone verification! 😡😡