Santander status: access issues and outage reports

Problems in the last 24 hours in Perth, Scotland

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Perth, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matty Hough (@MattyHough2) reported 5 minutes ago

  @santanderuk UK customer stranded homeless in Hungary after fraud on my account. I’ve waited 7 days for investigation with no access to money, food or accommodation. Repeated requests for emergency hardship escalation and vulnerable customer support have not been resolved

• 
  marcus marritt (@marcusmarritt) reported 9 minutes ago

  @santanderuk ... thank you so much 4 locking me out of my business account so clients cannot pay me. Nice one. I now have to wait 5 working days for your shite to allow me to be paid for work I did months ago. You are the exact reason why it is so f***ing hard to be self employed

• 
  Matty Hough (@MattyHough2) reported 9 minutes ago

  @santanderuk Hi @santanderuk — I was advised a case handler would contact me after 8am today, but I still haven’t received any email or contact. I remain stranded abroad without access to funds. Please urgently escalate this and contact me immediately

• 
  Marion (@rockchick4316) reported 10 minutes ago

  @santanderuk stop sending emails about using my overdraft when the reason it happened is because you stopped sending texts to say I was nearing it. I received no notification you were doing this. Surely you’ve noticed I only pay bills from them, useless bank with no cust service

• 
  jonny haigh (@jonny120305) reported 12 minutes ago

  @santanderuk fix your pay existing payees unless you want to cover my CC interest i will get charged. Al I get i unable to complete request due technical reasons.

• 
  eyerish seadog (@Dogglllzzz) reported 12 minutes ago

  @santanderuk Standard reply. I see you can’t help.

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 13 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk

• 
  Sheila kirkby (@kirkbysheila28) reported 14 minutes ago

  @santanderuk I did when you restricted my online app but you didn’t help 😳 I have been a customer since 1992 when you were abbey national.

• 
  Laura odell (@lauraodell13) reported 19 minutes ago

  @santanderuk I have tried phoning and have sent a few emails and still no response. Please please can someone give me a message. My account is locked and I need to be able to access it asap

• 
  cookaburra (@weyheylad) reported 21 minutes ago

  @santanderuk I can't seem to do this could you send me an email address please to contact you as in branch can't seem to help . The email sending the voucher is not replying and time is marching on I do not want to lose the voucher