Santander status: access issues and outage reports

Problems in the last 24 hours in Okehampton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Okehampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Hassett (@JamesHassett1) reported 3 minutes ago

  @santanderuk Thanks. Can the people from customer operations not arrange calls? That’s what I was told by three of them.

• 
  Mick's View (@mickathome89289) reported 6 minutes ago

  @wideawake_media As a @santanderuk @santanderukhelp customer, I would like an explanation about this video, and put the banks' side of the story forward. I currently have a six figure sum in a savings account with Santander and need to know that this won't happen to me? #concerned

• 
  John Kirby (@csljohnkirby) reported 6 minutes ago

  I have written "GBP Sterling Only" after the amount on every cheque I have ever written in the UK, and for the first time today, since first having a current account (Chequebook) aged 16 to now, I am 60, the @DVLAgovuk has rejected a cheque saying I have "it is competed incorrectly" stating that wording is not permitted and prevents them from accepting it as a valid form of payment. I have checked with @santanderuk and they said it is completely fine. In 44 years, it has not been an issue, and I think rather than the DVLA being so judgmental and making accusations that are false, they should be honest and say our preference is....

• 
  Barbara Mitchell (@Oo_2_Oo_2_b) reported 8 minutes ago

  @santanderuk Went to Unity Place in Milton Keynes today to find my local branch, seeing as you thought it ok to close all high street branches. Had trouble finding and after asking discovered it was a room at the bottom if the building. Customer service atrocious. Walked out.

• 
  Luke Kerr-french (@Lukekf23) reported 9 minutes ago

  @santanderuk trying to call your credit card helpline but the call disconnects every single time, why is this? Terrible service!

• 
  Terry casey (@TCA_Watches) reported 9 minutes ago

  @santanderuk @TSB This is ******* **** - I am on hold now for 16 mins + to speak to urgent fraud

• 
  John Mitchell (@mitch8951) reported 12 minutes ago

  @santanderukhelp To start the whole cycle once again? The email ref and date was as a result of the FIRST attempts. You are saying Santander cannot help me, I must help myself ... again? @santanderuk

• 
  Gideon Carroll (@gideon_carroll) reported 16 minutes ago

  @santanderuk @TSB You are not changing @santanderuk. I am having a nightmare with your telephone banking. Can someone in social please help me?

• 
  Fiona Sands (@sands_fiona) reported 19 minutes ago

  @santanderuk @TSB First experience of using the new payment screens in the Santander Connect account to import a file with multiple payments. You have taken something that was world class and replaced it with something terrible whilst attempting to tell your customers that this is an improvement.

• 
  Jools Parker (@joolsparker) reported 20 minutes ago

  Appalling service at @santanderuk in #Oxford Ridiculous and unclear ‘queuing’ system for the counters. Left waiting despite there being no other customers.