Is Santander down in Newmarket, Suffolk, England?

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

1. 

   Mobile App (51%)

2. 

   Website (23%)

3. 

   Transactions (10%)

4. 

   Login (10%)

5. 

   Transfer (3%)

6. 

   Withdrawals (2%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• Ian Davies (@loftedondrive) reported 4 minutes ago

  @santanderuk Hardly surprising given how terrible your so-called customer service is.

• First Disciple Yiling Wei Sect (@bluberryblushes) reported 5 minutes ago

  @santanderuk I don't want to hold an hour but I also can't register for online banking apparently...and I don't have access to a card because of the delay. Need to order shopping.

• Sarupa Shah (@sarupashah) reported 8 minutes ago

  @santanderuk that is your standard fallback position for a disgraceful customer service - years later and it is still not fit for customers... and inane tweet replies to make out you 'care' ... improve - how hard is it to answer phones and be efficient in banking - you are a bank...no?

• 3CommPR (@3commpr) reported 8 minutes ago

  @santanderuk @santanderuk phone banking may be busy at the weekend but the wait time is insane! Put a recorded message saying you have tech problems as that is better than people hanging on! #crisismanagement #damagelimitation #customerservice

• Shortwave Listener (@HFtoUHF) reported 9 minutes ago

  Hello @santanderuk, how come I can only dowload transactions in CSV for the last 12 months? It gives me some insight into your antiquated back-end. Do you need help from someone like me? Frankly, it's rubbish.

• Terry Spinks (@TerrySpinks5) reported 9 minutes ago

  @santanderuk Is the problem with debit cards, from yesterday sorted out yet?

• chris (@chris_mulveen) reported 10 minutes ago

  @santanderuk Tried your online service and its shocking, just automated so no further with query, i give up !

• Clifford Harris (@cliffordharris1) reported 11 minutes ago

  @MartinSLewis @santanderuk can't take payments!The pay feature on the website is down for the 2nd month in a row and now phone banking has failed.Last month I tried to pay with my bank via the app but they sent 1 payment back and want late payment penalty! #Santander-disaster!

• Jonesy (@Jonesj1988) reported 13 minutes ago

  @j0nnybe @santanderuk Don’t bother mate been on for 1:30 and still counting think they have give up for the day whatever has happened is massive. They haven’t even had the decency to tweet and say sorry about payment problems today chaps 😡 joke of a bank

• Kerry Baines (@KerryKerrymay77) reported 16 minutes ago

  @santanderuk an hour of my life waiting for someone to answer a call. how disgusting. time is precious and i certainly dont have any more time to wait for this. i just hope the problem i have is self rectified by the morning, or my anxiety may put me in hospital!