Santander

Is Santander down in Newmarket, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Newmarket, Suffolk, England 01/16/2026 16:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • rbutlerUK Rob Butler (@rbutlerUK) reported

    @santanderuk could do with some help. Opened an account in 2007, never used it and would like to close it. However, no longer have the account #, and likely you guys have an old address..are you able to assist?

  • Woolly_Mummoth Hazel Webb 🖖 (@Woolly_Mummoth) reported

    @lynnekeldaz @santanderuk OTPs. Phone support useless, what happens when my text number changes, can't log on to change details!

  • CharlieJBox Mr. 📦 (@CharlieJBox) reported

    Now, I’d get it if I ever had debt or bad financial history. But I don’t. I paid for my current car every month for 5 years through Santander so you’d think this would help. But nope. Seems a bit extreme @santanderuk ?

  • SarahHeleneuk Sarah Hélène ⛵ 3.5% 🕷 #FBPA #FBPE #REJOINEU #TS (@SarahHeleneuk) reported

    So Ive suffered #Transphobia again at the hands of @santanderuk security team after they contacted me. It seems I'm going to have to pay to go to a branch to get my card out of jail .. and no compensation for their error. #Santander @financialombuds

  • JakeyReeve Jake Reeve (@JakeyReeve) reported

    @santanderuk Do you guys have an email to reach customer service?

  • SkinSeamstress Kim Hutchinson (@SkinSeamstress) reported

    Almost 2 weeks since I've been able to pay in any money to my @santanderuk bank account. Customer service is awful, so since they don't want my money, can someone reccomend a decent bank? I'll be switching asap.

  • katet12 Katy Bealing (@katet12) reported

    @santanderuk Due to health have taken offer. I still stand by what I said customer service is appalling. Very disappointed

  • BoxKatie Katie Hannah (@BoxKatie) reported

    @santanderuk can you help me please? I have a question about my debit card - the online chat logs me out and I’ve been waiting for a call for over 30 minutes.

  • jennymccusker1 Jenny McCusker (@jennymccusker1) reported

    @santanderuk I’ve just spent 45 mins on the phone trying to get access to passcode and try no to access@bank via app. Referred to@website and asked to reset my passwords. This doesn’t provide the correct info to access app. I have ID no - what next? Please advise

  • Jacksicko Jack Baker (@Jacksicko) reported

    @santanderuk Put as much effort into customer service you might be on to a winner