Is Santander down in Newmarket, Suffolk, England?

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

1. 

   Mobile App (41%)

2. 

   Login (27%)

3. 

   Transactions (14%)

4. 

   Website (14%)

5. 

   Withdrawals (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• Phil Billingham (@PhilBillingham) reported 17 seconds ago

  @bancosantander @santanderuk @santanderukhelp Trying to resolve a complaint Wrong complaint answered. Wrong email address given No compliance or complaint contacts on website Shall I just email the board and get them to intervene? Is that easier?

• Antony Rowell (@AntonyRowell) reported 2 minutes ago

  Big shout-out to @santanderuk for being the worst customer support department on the planet. 2 months waiting for a credit card application and get told I'm ineligible after 6 other people from the same department telling me I'm eligible and it's on the way. Avoid at all costs

• Hazel Hemingway (@HazelHemingway) reported 5 minutes ago

  @santanderuk please can you tell me if your support line from outside the U.K. number is still available. You have requested me to get in touch

• Steph Butcher (@sightseersteph) reported 7 minutes ago

  .@MastercardUK please help! My new @santanderuk bank card was used fraudulently before I even had access to the card details. They are blaming yourselves for allowing the payments to go through, please can you advise

• Zoe (@zoeisbored) reported 8 minutes ago

  @santanderuk seem to have zero support staff on call today...

• Chris Greening (@greening_chris) reported 8 minutes ago

  @mouthwaite @HSBC_UK Go to @santanderuk, been with them for far too long than I can remember, no issues at all in that time.

• Leif Jerram (@LeifJerram) reported 12 minutes ago

  @santanderuk what a shambles of a bank. 0 customer service. Website from the 80s. Call times of 1 hr + (haven't actually had time to stay on phone longer than an hour with no answer...what with having a job and all)

• Aaron 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@itsMoffat) reported 13 minutes ago

  I know it’s all about digital solutions first now, but it’s just taken me 6 minutes to get through the IVR to @santanderuk @santanderukhelp cause I need to perform a service that can’t be done online. Not a great experience.

• Nicola Edmead (@novicecakemaker) reported 14 minutes ago

  @santanderuk do you have a problem with your mobile app, it’s not letting me log in?

• Hilary (@sarlat123) reported 14 minutes ago

  @santanderuk appalling service held in for 31 minutes and call still not answered