Santander

Is Santander down in Newmarket, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Newmarket, Suffolk, England 01/19/2026 10:05

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • alanmorrison20 Alan Morrison (@alanmorrison20) reported

    @bancosantander @santanderuk @santanderukhelp ABSOLUTE SHAMBLES. Tried to pay for a car that a friend is selling us 24 hours ago and you’ve frozen our account and say it can be 3 days before it’s resolved. Customer service and management is a TOTAL DISGRACE

  • _TomCork_ Tom (@_TomCork_) reported

    @santanderuk access to online banking blocked without apparent reason. Called helpline, answered a lot of security questions to be told the lady can't help. Now on hold for more than 1 hour and have to cancel the call. Please advise.

  • RachelLouiseGil Rachel Louise Giles (@RachelLouiseGil) reported

    @santanderuk hi. I am NOT wanting to go paper free, but cannot change the setting on online banking. The toggle won’t slide over! Can someone help please?

  • GillSco30418601 Gill Scott (@GillSco30418601) reported

    @santanderuk whilst the Byres Road branch staff were lovely, my daughter waited 50 mins for the Central Security team to answer their phones - and they didn’t. She cannot get access to her money …help please 🙏

  • fletchju julie fletcher (@fletchju) reported

    @santanderuk absolute joke. You are taking more than the mortgage amount per month (since July). Have phoned 4 times - each time I have been told its an error on your part, yet I haven't been refunded the £900+ overpayment. Do I have to go to the Financial Ombudsman?

  • scarletpimpnell HRH #IAmSpartacus #Iresist 🇺🇦🇪🇺🇮🇪 (@scarletpimpnell) reported

    @trussliz and @KwasiKwarteng please step down and let the grown ups drive, for the second time the BOE has to intervene in the gilts market, @santanderuk has announced budgeting for distressed mortgages, you have broken the system,STEP DOWN, IT'S NOT FUNNY YOU ARE DESTRYING LIVES

  • k3vmc_invest kevin (@k3vmc_invest) reported

    @santanderuk I’m another day older and still no access to my funds!! What does it take to get a response from this dead horse, because flogging isn’t working. Two hours in one call last night, but my account may be blocked for another 48 hours. Incompetent jobsworths.

  • k3vmc_invest kevin (@k3vmc_invest) reported

    Abysmal service from this @santanderuk . After HOURS on the phone to them, last week, trying to transfer funds out and identifying myself FIVE times, PLUS their turgid “scam avoidance” script, I may to wait up to 2 days to move money. I will make sure to 100%. Absolute clowns.

  • Kelly19673 Kelly1967 (@Kelly19673) reported

    @santanderuk AGAIN over one hour holding on the phone to speak with someone. So that is 3 hours of my life wasted. Please explain this appalling customer service. Anyone thinking of using Santander should think twice. Shocking service 😡

  • k3vmc_invest kevin (@k3vmc_invest) reported

    @santanderuk @rideonleicester Now on hold for 1 hour 15 minutes. Going for a record here, but fairly sure there won’t be any success after all this grief. Rubbish customer service. It’s insulting.