Santander

Is Santander down in Newmarket, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Newmarket, Suffolk, England 11/21/2025 15:25

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (25%)

    Website (25%)

  3. Login (17%)

    Login (17%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidGB3000 David (@DavidGB3000) reported

    @santanderuk When are you going to become a customer friendly bank. You refuse to help online, your website will only offer help if we register for online banking. You close branches.....you forcing people to leave? You discriminate against customers.

  • SaxenaRichaa Richa Saxena (@SaxenaRichaa) reported

    @santanderuk I really need help as I have forgotten my details. I am currently abroad. How can you support me?

  • EmilyMa99426714 Sunshine (@EmilyMa99426714) reported

    @santanderuk OUTRAGEOUS SERVICE ! Santander has made a huge mess with my daughters ISA. THEY DIDN'T PROCESS the transfer properly. And now my daughter has lost 2 years interest. They can't put me onto a manger to over see the smooth run of the process. Disgusted.

  • Bobby1261299593 Robbiemitch123 (@Bobby1261299593) reported

    I really don't understand how the @santanderuk customer service line has been open since 8am..so 12 minutes...yet here I am sitting on a 9 minute hold..

  • shaunhinds Shaun Hinds (@shaunhinds) reported

    Todays customer service award goes to @santanderuk @santanderukhelp 30 minutes to get through and then get cut off. I remember when call centres were useful, now it seems every large company is incapable of running them.

  • Leescraf Leescrafton (@Leescraf) reported

    @santanderuk ridiculous trying to get through on the phone need a fraud block taking off my card and nobody answers the phone 3 60 min call still no further forward!

  • HarryECP Harry Parsons (@HarryECP) reported

    @weaniejeanie53 @santanderuk My mother, a Santander customer, lost over £3k. The money actually went to another Santander account. They did sweet fa

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported

    @santanderuk I’ve not been able to use iPhone app since last night. I need to pay a bill. Help!

  • slowlygettingby Samantha Guy (@slowlygettingby) reported

    @santanderuk 55 minutes on hold currently and counting. My card is blocked and I’m unable to get through, every time I try to call I’m kept on hold for 30+ mins! Online no help and branch directs me to phone. How am I supposed to solve this?!

  • DavidGB3000 David (@DavidGB3000) reported

    I feel sorry for customers of @santanderuk @santanderukhelp when they refuse to help if you refuse to register for online banking. @financialombuds