Santander

Is Santander down in Newmarket, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Newmarket, Suffolk, England 12/09/2025 10:05

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (45%)

    Mobile App (45%)

  2. Login (25%)

    Login (25%)

  3. Website (15%)

    Website (15%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Shannam16752382 Shanna morgan (@Shannam16752382) reported

    @santanderuk why is it impossible to do a live chat with a human being or send an email to yourselves ? Not everyone has the capability of calling during working hours !

  • Raffs21882091 Fem Friedan (@Raffs21882091) reported

    @santanderuk Online banking is down

  • _jacobFinley_ • (@_jacobFinley_) reported

    @santanderukhelp Although I've been told it is under review and unable to accept or send money, my wage has entered the account but I am not allowed to access it? This is simply no good enough, no access to my own money and given no reason why this is the case. Awful customer service @santanderuk

  • gothbotherer Joe - A Carbon Based Lifeform (@gothbotherer) reported

    @lukeaaronmoore @santanderuk Been with first direct for years and can't fault their customer service.

  • Jack20515045 Jack (@Jack20515045) reported

    @santanderuk My card has not been working for 6 days. Now it says on my online account I have no debit cards associated with my account. So I cant even order a new one. What is going on?

  • Adam03676526 Adam (@Adam03676526) reported

    @STOPTHETRAFFIK @santanderuk Might want to focus on providing a half-decent banking service before branching out into stuff like this? Just a thought.

  • B3arBertie Bertie Bear (@B3arBertie) reported

    @lukeaaronmoore @santanderuk Switched to First direct about three years ago. They haven’t let me down yet.

  • JackieB08548577 Jackie Bishop (@JackieB08548577) reported

    @santanderuk my husband had a card payment declined so he used another account with a different bank to pay. 5 mins later my husband got a fraud message about the payment he tried to make, nobody is answering the phones! Please help to sort.

  • AlexXCass Alex 🌸 (@AlexXCass) reported

    Been with @santanderuk all my life and absolutely APPALLED by the service of one rude staff member at the Hartlepool branch today when dealing with an issue with the cash machines. Will be moving banks now, sick of the terrible level of service received along with the audacity

  • robbuckleyIFA Rob Buckley (@robbuckleyIFA) reported

    @santanderuk absolute shambles, got a fraud warning while on holiday this morning 2.5 hrs on the phone and still haven't spoke to a person. Service ?