Is Santander down in Newmarket, Suffolk, England?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newmarket, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 30: Problems at Santander
Santander is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (53%)
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Website (18%)
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Login (18%)
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Transactions (6%)
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Withdrawals (6%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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David@Housing Ladder
(@DavidAHSleath) reported
@MorganBroadcast So sorry to read this - what a nightmare for you and further evidence of the fact that customer service where banks are concerned no longer exists. I have first hand experience that @santanderuk are one of the worst!! Hope you get sorted!!
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†Savannah♡
(@paradiseruins) reported
@MorganBroadcast Oh my god 😧 @MorganBroadcast I am SOOOO sorry this happened to you. Just reading the thread has given me such extreme anxiety I can’t even imagine how you must be feeling. I am in disbelief at how so much happened so quickly, and wtf @santanderuk ???
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Em
(@emlenna90) reported
@Bearlykat @Santander @santanderuk This is not a lone instance - my friend had a similar experience. There must be a workaround in cases where the victim cannot access phone or email.
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Edward Mayes
(@eljmayes) reported
@MorganBroadcast I had terrible issues with the Lincoln branch of @santanderuk a few years ago when a manager went into my account and changed my direct debits without my knowledge. Never did get an apology from said manager. I hope you get things sorted quickly.
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Rachel Beacham
(@RachelBeacham) reported
@MorganBroadcast @santanderuk @VirginActiveUK I’m sorry it’s terrible. But on the bright side it might show up cracks in the system so we can help others. The banks certainly should be more accountable. My dad was just defrauded and the banks authorized a lot of money with zero checks. keep fighting!
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Dave Sargent 💛
(@DrwSargent) reported
@Niki44 @VirginActiveUK @santanderuk Makes you realise phone banking should be avoided, better to just login to your account via the browser
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Aiden
(@FromAiden) reported
@bethanyrutter @santanderuk You have to log in. The crims could very easily have transferred her entire account balance into bitcoin, surprised they didn't, as no merchant can claw that back if fraudulent. Very odd that they went for physical goods leaving a trail.
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Melaniekinsell1
(@Melaniekinsell4) reported
@MorganBroadcast Oh no how awful for you. @santanderuk should be ashamed of their response !! As for the ignorant kid talking to you he needs reporting for lack of care and customer services communication. I hope you get answers very soon and reimbursed.
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Jo Oliver 💜🇬🇧
(@BagFleaBag) reported
@MorganBroadcast @santanderuk @VirginActiveUK You poor lady, I desperately feel for you. How awful. I can’t imagine how sick you must feel. Then how frustrating to not have any back up from Santander on top, I don’t understand that, I hope they are caught and brought to justice. Best of luck with it. 🙏
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On your left
(@zhanpenghng) reported
@MorganBroadcast Charlotte, I suggest you seek the help of @financialombuds to advise you on @santanderuk's decision not to refund.