Santander

Is Santander down in Newbury, West Berkshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Newbury, West Berkshire, England 01/20/2026 00:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • ClarissaCust Clarissa Custance (@ClarissaCust) reported

    @santanderuk is there an issue with your phone line? Doesn’t seem to be connecting today….

  • ClareWiener Clare Wiener (@ClareWiener) reported

    @santanderukhelp @firstdirect @santanderuk Absolutely shocking telephone service with Dan who just made excuses after excuse for your poor service & when I pointed out your poor customer service record threatened to terminate the call. A complaint has been raised. Diabolical.

  • amel_souii Amel souii (@amel_souii) reported

    @santanderuk I ve been treated badly by the bank as a customer for more than 20 years

  • gedme The tartan bunnet 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gedme) reported

    I am now at the stage of feeling so low with it all @santanderuk I am my wife’s carer even though Helen is still in Roxburgh house, I’m tired upset and sore all over but here’s the thing she’s my wife and I will put up with my pain to help her maybe you should do the same.

  • ClareWiener Clare Wiener (@ClareWiener) reported

    @santanderukhelp 59% service compared with @firstdirect at 90% 🤔 clearly not only me having problems with @santanderuk

  • gedme The tartan bunnet 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gedme) reported

    @santanderuk 4 social media team get involved and I think it’s all sorted as they send new pin new security number so we put them in and get taken back to log in page Ah success … nope as they send otp number to a phone that doesn’t exist any more.

  • MissVickyPickle Vicky Harding (@MissVickyPickle) reported

    @santanderuk Why does your website state your fraud number is open 24/7 but then when I call it tells me the call centre is shut? Since when do fraudsters only work 9-5?

  • _markwiltshire Mark Wiltshire 💙 (@_markwiltshire) reported

    @santanderuk Experienced terrible customer service on your in app chat today - agent responded and just hung up - without waiting for response. Disgusting - its like you couldn't care less about your customers. !!!!

  • titlehxlder sam they/them (@titlehxlder) reported

    @santanderuk i have a problem

  • jacky_hodges jacky hodges (@jacky_hodges) reported

    10 days waiting for @santanderuk to unblock my account even though I have passed all their financial tests 5 times over. Surely I should have access to my own money. They tell me I have a case worker but I've still had no communication from them. #poorcustomerservice