Santander status: access issues and outage reports

Problems in the last 24 hours in Merton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

• 
  Kerri Nicholls (@Kerri_Nicholls_) reported 48 minutes ago from East-The-Water, England

  @Rule_ette_Out @santanderuk Introduced a time delay so gambling transactions will still be blocked for 48 hours after the request to remove the block. The feature before was pointless!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucy Arnold-Courtney (@arnoldlaa) reported 6 minutes ago

  @santanderuk trying to help my FIL set up online banking has been the worst experience. Hours and hours of phone calls, letters that don't arrive, blocking banking as soon as it has been set up. Voice ID when he has had throat cancer. An hour wait on each call. It's awful.

• 
  Pumblechook (@pumblechook) reported 7 minutes ago

  @santanderuk what ridiculous chat service on the mobile phone app! I used the chat service yesterday afternoon.... it was replied to this morning! Completely unacceptable and unprofessional service!

• 
  The Navigator (@Navigator429) reported 8 minutes ago

  @santanderuk hi. You’re impossible to contact! I need to email you or speak to a human but I can’t get past your useless AI bot.

• 
  Adiba. 🇵🇸 (@Adiba_xx) reported 10 minutes ago

  @santanderuk I’ve been trying to reach your fraud team for over an hour by phone & unfortunately neither the website or app is able to resolve my issue. Customers really shouldn’t be left waiting this long for support. Could someone please assist urgently? Thank you

• 
  Geronimog (@geronimo2497) reported 11 minutes ago

  @David90shaw This is already happening if you use mobile banking apps, with the threat of restricted access to said app if you don't comply and upload photo id, thus forcing you into branches that are closing on a daily basis @santanderuk the latest do this.

• 
  fiona landmann (@fifi758) reported 12 minutes ago

  @santanderuk so almost week 3 of trying to get my issue resolved, phone calls, messaging, emails still nothing ! A complaint was raised by one of your colleagues last week and now I have a wall of silence? Somebody please respond ?

• 
  K 🐶🧒🏻👼🏻👧🏻👼🏻👼🏻👶🏼 (@IVFBabyOnBoard) reported 14 minutes ago

  @santanderuk No, you can’t. It won’t let me amend the standing order and never has but no one ever gives a **** to sort it out.

• 
  Urmston Meadows (@UrmstonMeadows) reported 18 minutes ago

  @santanderuk Now Sandi has completely gone offline with "technical issues". You could not make it up. 40 minutes on hold and now this.

• 
  John Elsworth (@JohnElsworth) reported 18 minutes ago

  @santanderuk why are you asking me for my passport, employer details and money paid in from my employer and threatening to stop my bank app from working. If for one second my app doesn't work how it should I will close my account. You know all of the information already

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 18 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk