Santander status: access issues and outage reports

Problems in the last 24 hours in Merton, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

• 
  Kerri Nicholls (@Kerri_Nicholls_) reported 50 minutes ago from East-The-Water, England

  @Rule_ette_Out @santanderuk Introduced a time delay so gambling transactions will still be blocked for 48 hours after the request to remove the block. The feature before was pointless!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rhoda roberts (@adhorstrebor) reported 10 minutes ago

  Was told by @santanderuk that they have age discrimination and disability discrimination policy, just not on their website!! Disgusting how those who cant or dont want to use technology are being treated by these banks. Fully intend to take @santanderuk to ombudsmen #agediscrim.

• 
  bex (@viewsofa42yo) reported 13 minutes ago

  @santanderuk @TSB I get you’re trying to protect me but wtf. Surely a system where you authorise a payment and then withdraw is better than me losing out on a show that’s quickly selling out in the USA. Really pissed le off as I wait and miss out

• 
  BIG_McQuill (@BIG_McQuill) reported 16 minutes ago

  @santanderuk Hi. I'm trying to pay off a bill, and I'm not receiving the OTP. I've tried everything you've suggested, and still nothing, but I can receive other texts etc absolutely fine, please can you look into this problem? It's not the first time this issue has occurred.

• 
  Damien McCrystal (@DamienMcCrystal) reported 16 minutes ago

  @santanderuk An unmoving queue at 3.15pm. No indication of service available. If you can’t serve after a certain time, make it clear, put up a sign. Deal with customers clearly and efficiently instead of wasting their time. Don’t treat people like **** because they’re poor and inarticulate.

• 
  Clare Wiener (@ClareWiener) reported 19 minutes ago

  @santanderuk I've now rang 3 times. I ended the call the 1st time and went to the app as directed. It was no help. Have called back twice now & the call has been terminated by Santander on both occasions before anyone even spoke to me 🤬

• 
  Edward Terry (@iamedterry) reported 21 minutes ago

  @santanderuk I think that’s symptomatic of a bigger issue. Having to wait 8 hours for text support says many things about your systems. 1) The AI chat assistant doesn’t deliver; 2) There are fundamental underlying issues that are causing so many people to need support (the bigger issue).

• 
  Pumblechook (@pumblechook) reported 26 minutes ago

  @santanderuk what ridiculous chat service on the mobile phone app! I used the chat service yesterday afternoon.... it was replied to this morning! Completely unacceptable and unprofessional service!

• 
  Zionist Zvi נחום צבי 🇮🇱✡️ (@NachumZvi) reported 28 minutes ago

  @Rehiana1980 @santanderuk We see you as a race baiting jew hating piece of ****

• 
  Glenn Clark (@mobroglenn) reported 30 minutes ago

  @santanderuk @santanderukhelp Im trying to set up my online account for new credit card. For some reason your system has automatically assigned outdated email and mobile contacts to this new account. I want to chat online to sort this out but your AI won't let me! Please help

• 
  100 (@GhostNoFace0101) reported 34 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer