Santander status: access issues and outage reports

Problems in the last 24 hours in Llanfaethlu, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Llanfaethlu, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Admiral Insurance? Pirates More Like (@zacbusner) reported 5 minutes ago

  @santanderuk You absolute cowards. Your complaints person just called me and then hung up - on a bank holiday - except I can't call you back - because it's a bank holiday! Disgusting customer service!

• 
  Daffa Daffer (@Daffa_Daffer) reported 15 minutes ago

  @santanderuk 45 minutes wait - so far - on your fraud line. Employ some staff will you. This is an abysmal level of 'service'.

• 
  linda fraser (@lindafraser13) reported 16 minutes ago

  @santanderuk Very disappointed Santander don’t have a email to contact customer service. Had a problem resolved but only after hours on live chat with 5 different agents, being timed out & needed to login again. It’s not good enough .

• 
  Sorare Rhino (@FifaThing) reported 18 minutes ago

  @santanderuk This bot reply to save face doesn't help anyone

• 
  Jordz🇯🇲🇬🇧 (@jmanellis) reported 20 minutes ago

  @santanderuk Fix your app, had issues with it and can’t access my accounts

• 
  HonestHornet (@hornet_honest) reported 22 minutes ago

  @santanderuk Thanks for the apologies, it would be better if management knew we were thinking of leaving because we won't wait 20 mins every time we need to speak to someone with a problem that can't be resolved with a pointless chat bot or automated system.

• 
  Dorset Gooner (@dorset_gooner) reported 22 minutes ago

  So @santanderuk cards not working @AintreeRaces frustrating but will they take cash? No! No common sense at all Day ruined 👍👏🏻

• 
  Evee Carr (@EveeCarr) reported 24 minutes ago

  @santanderuk Bloody awful in branch service. One teller on. One transaction has taken 20 mins... Queue of 8... Pathetic.

• 
  Admiral Insurance? Pirates More Like (@zacbusner) reported 25 minutes ago

  @santanderuk @TSB You absolute cowards. Your complaints person just called me and then hung up - on a bank holiday - except I can't call you back - because it's a bank holiday! Disgusting customer service!

• 
  knappster29 (@garryknapp8) reported 27 minutes ago

  @uniiqverse @santanderuk Don’t move to nationwide , worst customer service ever , messed my move dates up , just horrible people to deal with if you can get past the bot