Santander status: access issues and outage reports

Problems in the last 24 hours in Lampeter, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Lampeter, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carolyn Eley (@CarolynEley2) reported 2 minutes ago

  @santanderuk you have sloppy security procedures. Should it really take 15 minutes to try to log in?? Disgraceful service

• 
  Ian Melville (@irmelville) reported 3 minutes ago

  @santanderuk how the hell is someone supposed to get any help.. phone call.. on hold for ages... online chat... passed off to await someone.. for ages... your X help address.. no response... this is appalling

• 
  Alison Beswick (@alison_beswick1) reported 7 minutes ago

  @MartinKnight_ I was debanked during covid along with 500,000 others, I don’t have id to open another bank account, I can’t pay for a new id because I don’t have a bank account. My life has been turned upside down by some guttersnipe that didn’t even bother to give me a reason @santanderuk

• 
  Lee Hayward (@vibedcoder) reported 7 minutes ago

  @santanderuk holding my accounts hostage on the mobile banking app. Until I provide them with a bunch of personal information they have no right asking for. It's finally happening. Just as the conspiracy theorists warned. Santander want to know how much money I make, employment status, photo ID, national insurance number etc. Wonder if they'll cut me off from my money if I keep refusing? They already restricted my access to the mobile app. I've been with them for over 20 years, they can see where my money is coming from and going to, they already have my up to date information... So why all of a sudden do they want me to fill out an online form like I'm some kind of suspect? ****.

• 
  K 🐶🧒🏻👼🏻👧🏻👼🏻👼🏻👶🏼 (@IVFBabyOnBoard) reported 10 minutes ago

  @santanderuk No, you can’t. It won’t let me amend the standing order and never has but no one ever gives a **** to sort it out.

• 
  Michael Cleaver (@macleaver7) reported 11 minutes ago

  @santanderuk has the worst customer service I’ve ever dealt with…..

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 16 minutes ago

  @santanderuk you moved my branch without telling me at Canary Wharf and the new one has no counter or anyway to pay coins in. Very poor service.

• 
  Hendondave (@Hendondave) reported 17 minutes ago

  @1Nicdar Banks have forgotten that they are there – first and foremost – to serve customers. Of course, what they do is make grotesque profits. I had to have dealings with @santanderuk at the start of the month and it was an awful experience. Even worse, they didn’t care how upset I was.

• 
  cassy x (@cassyx2184) reported 18 minutes ago

  Absolutely woeful customer service on the app. No response, no help. Nothing @santanderuk

• 
  KATT INTERNATIONAL (@KATT_INTL) reported 18 minutes ago

  @santanderuk @santanderukhelp Santander today restricted my account, they have bullied me , put huge stress and pressure on me, and they with no doubt have broken FCA rules , it's utterly disgusting that a bank can do this to someone who had been with the bank 15 years plus. @TheFCA