Santander status: access issues and outage reports

Problems in the last 24 hours in Lampeter, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Lampeter, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Garry Peat (@RidgewayRam) reported 5 minutes ago

  @santanderuk Yes we will email you but this needs reporting to FSCS and financial ombudsman as the service we are getting is nothing short of appalling. Promises to call back but don’t and still can’t access our money despite requesting a transfer to an account in the same name …. Sigh 😞

• 
  Diane Greger (@DianeGreger) reported 5 minutes ago

  @HWarlow @santanderuk Incompetent employees are hired mostly DEI and how no idea about customer service nor how to do the job correctly.

• 
  BIG_McQuill (@BIG_McQuill) reported 8 minutes ago

  @santanderuk Hi. I'm trying to pay off a bill, and I'm not receiving the OTP. I've tried everything you've suggested, and still nothing, but I can receive other texts etc absolutely fine, please can you look into this problem? It's not the first time this issue has occurred.

• 
  Lee Hayward (@vibedcoder) reported 9 minutes ago

  @santanderuk holding my accounts hostage on the mobile banking app. Until I provide them with a bunch of personal information they have no right asking for. It's finally happening. Just as the conspiracy theorists warned. Santander want to know how much money I make, employment status, photo ID, national insurance number etc. Wonder if they'll cut me off from my money if I keep refusing? They already restricted my access to the mobile app. I've been with them for over 20 years, they can see where my money is coming from and going to, they already have my up to date information... So why all of a sudden do they want me to fill out an online form like I'm some kind of suspect? ****.

• 
  George (@bipolar_thfc) reported 10 minutes ago

  Does this happen with everyone's bank where they want you to submit documents on your address and all this other ****? I try send money to people and it says failed then accepts the 2nd time round but I can't see the money out my account. These banks are ****. @santanderuk

• 
  AP (@andyparsons3) reported 10 minutes ago

  @santanderuk I was expecting that response, and I get to pay for the poor service too with a monthly fee yay!

• 
  Otis, Flash & Rainbow Benji & Charlie🌈 (@Otis_labrador) reported 11 minutes ago

  Mum is regretting changing bank account to @santanderuk The app crashes every time she tries to verify her ID. The AI chat can't help. Over 50 mins on hold to speak to the call centre then they hung up 🤬 Of course the nearest branch only opens once a week when Mum is at work.

• 
  AP (@andyparsons3) reported 11 minutes ago

  @santanderuk so disappointed that the help people can’t actually help, no calls, no support, no customer duty - this should serve as a warning to anyone thinking @bancosantander can operate a banking licence - they can’t

• 
  John Calvey (@JC_Rammy) reported 13 minutes ago

  @santanderuk hi, Inhave been on the phone for 29 minutes listening to music and you have just cut me off. I am trying to sort out an account for a 95 year old man. Are you being deliberately unhelpful or is this your normal customer service?

• 
  clayton king (@king_clayton) reported 14 minutes ago

  @santanderuk Sandi is a brain dead pigshit - first impression what a **** bank I’m trying to switch to - how do I reverse it due to your incompetence