Santander status: access issues and outage reports

Problems in the last 24 hours in Lampeter, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Lampeter, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  @roadworksauditoruk (@roadworkauditor) reported 5 minutes ago

  Very poor customer service @santanderuk - my x had her phone & purse stolen in London 2 weeks ago New card & 2 letters due in 4 working days but took 6 but @santanderuk didn’t register her phone number so locked the account & now she having to wait at least 4 working days more!

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 7 minutes ago

  @santanderuk he crap bank company! I've messaged on your app over 22 hours ago and no one from your pathetic company has bothered to reply. Is anyone working today ?

• 
  Garry Peat (@RidgewayRam) reported 8 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  StarmerOut (@ForeverScept) reported 8 minutes ago

  Just saying I hate will you record your voice or wait 35 minutes to get through to an Indian working from home @santanderuk please go to our app where we won’t reply for 24 hours is the epitome of everything I hate about modern Britain. @antanddec **** your *****.

• 
  AP (@andyparsons3) reported 8 minutes ago

  @santanderuk you said that yesterday and the day before. 3 days without access or an update is appalling way to treat your customers

• 
  Clare Wiener (@ClareWiener) reported 10 minutes ago

  @santanderuk I've now rang 3 times. I ended the call the 1st time and went to the app as directed. It was no help. Have called back twice now & the call has been terminated by Santander on both occasions before anyone even spoke to me 🤬

• 
  Hendondave (@Hendondave) reported 10 minutes ago

  @1Nicdar Banks have forgotten that they are there – first and foremost – to serve customers. Of course, what they do is make grotesque profits. I had to have dealings with @santanderuk at the start of the month and it was an awful experience. Even worse, they didn’t care how upset I was.

• 
  From The Land Of The Midnight Sun (@thenobbs) reported 13 minutes ago

  @santanderuk All the details entered in the app are the same as my online banking when I set the app up, so if there was a problem someone would have access to my online banking which they dont. Giving you a digital photo id is useless unless you can also view my face.

• 
  subconsciouscyclist (@subconsciouscyc) reported 13 minutes ago

  @santanderuk I've had a complaint open with you since March. You have admitted liability but still not resolved the issue. You have taken my money and not reduced the interest on my car finance because your systems are incapable of making this simple calculation.

• 
  Michael Edmund Kelly (@Gridstip) reported 18 minutes ago

  @JustEatUK @McDonaldsUK It's quite alright Presumably my @SantanderUK account will be refunded for the missing 🍟chips so all's well that ends well It's worth mentioning that the printed 🧾 receipts attached to the delivered package indicate not insignificant printing 🖨 problems Some information absent