Santander

Is Santander down in Hexham, Northumberland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Hexham, Northumberland, England 11/16/2025 02:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (50%)

    Mobile App (50%)

  2. Website (25%)

    Website (25%)

  3. Login (19%)

    Login (19%)

  4. Transfer (6%)

    Transfer (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • LizRobe47991495 Liz Robertson (@LizRobe47991495) reported

    @santanderuk I’m trying to close some accounts at your bank but your live chat/ 48 hour response times don’t appear to be effective, phone disconnects . It won’t allow me to do it online…any chance anyone can actually provide some customer service please ?

  • LiamAStewart Liam Stewart (@LiamAStewart) reported from Edinburgh, Scotland

    Excuse me @santanderuk would you like to explain why your colleague on customer support hung up on me whilst I attempted to verify a recent payment to re access my account that you wrongfully suspended last night?

  • TejSamra Tej Samra (@TejSamra) reported

    I had an issue which needed resolving asap - I was told premier banking via @santanderuk gives you priority service on the phone however 30 mins later I’m still on the phone and had to cut the phone because I cannot wait any longer. Awesome service 👍

  • E77Sonia SoniaE77 (@E77Sonia) reported

    When you try to change your phone number on @santanderuk online banking and it sends a message to your old number for security. Website designers/security people obviously didn’t think that through.

  • FMFYTweet For Me & For You (@FMFYTweet) reported

    @santanderukhelp @santanderuk we've been on hold for 2hrs desperately trying to speak to someone regarding an account you've shut us out of. Finally speak to someone and she cuts us off!! This is shocking service.

  • Martin_P_Deutz Martin Peter Deutz (@Martin_P_Deutz) reported

    @santanderuk My 89 year old father is having a problem with an account that he keeps with you. He has called numerous times but each time he's been disconnected - after a very long wait to speak to someone. So he's given up and is extremely anxious. What to do?

  • arcashmore Andrew Cashmore (@arcashmore) reported

    Appalling service from @santanderuk trying to help our two Ukr refugees open bank accounts. @krishk Even thinking of cancelling own personal account….

  • Its_mrs_moore Tracy Moore (@Its_mrs_moore) reported

    @santanderuk trying to pay credit card on website. Twice I've got right to the end, did the security and then it messes up and doesn't confirm my payment has gone through.

  • nickhirst Nick Hirst (@nickhirst) reported

    @santanderuk I've been on hold for almost 25 minutes trying to sort a time-sensitive failed payment - are you guys having an issue today!?

  • FMFYTweet For Me & For You (@FMFYTweet) reported

    @santanderukhelp Actually, I take that thanks back. We're now into our 4th hour on hold. Payments to the carers ergo look after our father are now delayed. The service from @santanderuk is appalling. Are customers supposed to hold indefinitely?