Santander

Is Santander down in Hexham, Northumberland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Hexham, Northumberland, England 11/12/2025 19:35

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Website (37%)

    Website (37%)

  2. Mobile App (37%)

    Mobile App (37%)

  3. Login (21%)

    Login (21%)

  4. Transfer (5%)

    Transfer (5%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • peastonprice Andy Price FRSA FHEA (@peastonprice) reported

    @santanderuk Three days trying to get through to get my account online account unblocked! Terrible customer service..

  • SmZammas Betsy (@SmZammas) reported

    @santanderuk is it normal to be kept on hold for over an hour and half to be put through to customer services....exasperated doesn't even get close to how I feel!!!!!

  • Girl4Music Girl4Music 🦋 - She/Her (@Girl4Music) reported

    @santanderuk What’s going on with the mobile banking app? Every time I try to authorise payment for an online purchase it’s telling me the session has timed out so I can’t authorise it. Is the app down for maintenance?

  • Christopher_Fis Christopher Fisher (@Christopher_Fis) reported

    @santanderuk ehsy s shambles you are, we are a charity who raise funds to support affordable care in our community. We use our reserves and donations plus income from the Nursing home to look after the elderly who cannot afford to pay the full cost. No Trustee gets paid. See on

  • mrhughjanus simon mercer (@mrhughjanus) reported

    @santanderuk on hold for 32 minutes to customer services and still not got through - poor, very poor

  • robertoreal Roberto Real (@robertoreal) reported

    @santanderuk the most appalling user experience I have ever encountered with your registration process. Impossible to register and password creation process so complicated with no clear feedback mechanism.

  • peastonprice Andy Price FRSA FHEA (@peastonprice) reported

    @santanderuk Tell you what @santanderuk get someone to answer the telephone on your help line!

  • kane_tabitha ThaliaTheWriter (@kane_tabitha) reported

    @santanderuk Rubbish customer service. On hold for over an hour! How is that ok!

  • Sun18000 $un❤️ (@Sun18000) reported

    @santanderuk on hold to you for ages and then when you finally answer you breach GDPR on another customer! Then when you realised you got the wrong customer you just hung up on me!! Wow. Would appreciate a call back please. Thank you.

  • pozinprobation PozInProbation (@pozinprobation) reported

    @santanderuk shocking wait times again on your telephone service. And don't tell me what I can do using mobile and online banking. I'm only in this interminable queue because I've been there and attempted to do that.