Santander status: access issues and outage reports

Problems in the last 24 hours in Hexham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hexham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Don Smith (@authordssmith) reported 3 minutes ago

  @santanderuk @TSB You now have an even bigger bank with more customers that have to wait 3-5 working days for an email to clear. 2025 and they can’t process an email any quicker than that. Don’t make the mistake of banking with these incompetent people.

• 
  M.D (@Only1MaxyD) reported 4 minutes ago

  @santanderuk Hello, this is what I mean, rather than the customer have to subtract and do a calculation, can this current spend value be shown?

• 
  RachT234 (@RachT234) reported 5 minutes ago

  @santanderuk you're just proving my decision to move more. You've put my account on hold again (presumably because I am trying to switch providers to @LloydsBank) and now another 10+ minute hold for someone who struggles to use the phone or go to a branch because you don't properly support RelayUK #accessibilitymatters

• 
  Cornwall ⭕️‘s. (@postmanpat1965) reported 7 minutes ago

  @santanderuk yes, but why cant we do it on the app? thats what i asked. some people dont always have access to a computer

• 
  Mellissa Timms 🖤 (@mel5kijones) reported 10 minutes ago

  @santanderuk been trying to use the Sandi service on my app since yesterday afternoon but it keeps advising me that it’s experiencing some issues and to try again later. Is this a known problem? I’ve done recent update, cache clear and reinstalled. Also tried this on laptop

• 
  Eamon O'Donoghue (@Eamon_) reported 10 minutes ago

  @santanderuk This is not olden time with typewriters or carrier pigeons. We are on week 3 now, I'm still getting letters chasing me for payment and you still haven't sorted it. That is quite unacceptable and my little business has lost money as well as hindering ability to access credit.

• 
  Jools Parker (@joolsparker) reported 16 minutes ago

  Appalling service at @santanderuk in #Oxford Ridiculous and unclear ‘queuing’ system for the counters. Left waiting despite there being no other customers.

• 
  Simon Blakeley (@BlakeleyLegal) reported 18 minutes ago

  @santanderukhelp Always the same excuses but NEVER any improvement in the service! So it is clearly the choice of @santanderuk to maintain a shoddy service

• 
  Steve Scrase (@StevenScrase) reported 18 minutes ago

  @DrChrisParry @santanderuk I left them over a year ago now and joined NationWide. Santander are a joke and their staff become derogatory even when you point their errors out or even if you need the slightest bit of help.

• 
  cookaburra (@weyheylad) reported 19 minutes ago

  @santanderuk I'm sorry I've tried to do that but I keep being told it's not santanders problem . But for me it is Santander . I opened the account to get an additional payment and I haven't got it because the download didn't work .someone must be able to help