Santander

Is Santander down in Hexham, Northumberland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Hexham, Northumberland, England 11/21/2025 16:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (25%)

    Website (25%)

  3. Login (17%)

    Login (17%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Tatty_Bojangles Caitlin McCann (@Tatty_Bojangles) reported

    Meanwhile his @santanderuk account was dealt with within 3 days, no issues.

  • Teenagency1 Teenagency (@Teenagency1) reported

    @santanderuk @santanderukhelp I want to complain. I have contacted you for months on the telephone and despite promises to send me paperwork u have failed. My CC was used without my permission + I’m waiting on section 75 paperwork. Can u help?

  • StuartLeigh1 Stuart Leigh (@StuartLeigh1) reported

    @santanderuk do you think it acceptable that as I customer I have had to wait 47 minutes (so far) for someone to answer the phone?

  • XmoStrata Xmo Strata Ltd (@XmoStrata) reported

    Today, @santanderuk caused us so many problems (7 calls) that we asked to be put through to their customer complaints dept. After waiting 15 mins, they apologises because they were too busy. We never did get through @santanderukhelp #banking #banks #poorservice

  • JonMillsSasudi Jonathan Mills (@JonMillsSasudi) reported

    as usual, just awful customer service from @santanderuk The world would be a happier place if this apology of an institution just dissolved itself

  • cliff_buckley Cliff Buckley (@cliff_buckley) reported

    @santanderuk Why can’t I pay my credit card online? It is incredibly frustrating. Four months running your site is rejecting online payments and your customer agents haven’t a clue why!! Please don’t suggest I call.

  • danprofit21 🏳️‍🌈🥂🧡Daniel Profit🧡🥂🏳️‍🌈 (@danprofit21) reported

    Patiently awaiting someone to ring me from the complaints department @santanderuk a week on when promised a release of my money within 48hrs. Poor communication, victim or fraud several times with this bank but not with other companies I use. Treated like **** I have been. 😡

  • SianGriffiths6 Sian Griffiths (@SianGriffiths6) reported

    @santanderuk Hi Santander - do you have a direct email address for your Get to know your team department? Customer abroad is trying to get hold of anyone who can explain why account frozen and isbeing told to speak to that team. Left on hold for long periods and can’t get through

  • Andrewdave111 Andrewdave (@Andrewdave111) reported

    @Asaa_Umar @santanderuk The customer service won’t be of any help to you! That sad

  • teaandtoast Tea and Toast (@teaandtoast) reported

    @alinaila @BarclaysUK Never had this problem with @santanderuk