Santander outage reports in Hexham, England

Problems in the last 24 hours in Hexham, England

Santander signals over the past 24 hours, with local activity from Hexham, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 2 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk

• 
  Daryl M (@MyBallsWazHot) reported 4 minutes ago

  @santanderuk any chance of someone from customer services picking the phone up??? Taking ages

• 
  Gary McEwan (@GaryMcEwan72) reported 4 minutes ago

  @mturner1961 @santanderuk My 94 year old grandmother got the exact same thing. She no longer had a driving licence or passport so ultimately had to switch because Santander had restricted access. And she had the account for years and never had she been asked for this.

• 
  Tim B. (@The_Swell_Shark) reported 6 minutes ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍

• 
  AK (@ghatispeaks) reported 8 minutes ago

  @santanderuk your customer service is terrible. I think I should move to first direct

• 
  Carolyn Eley (@CarolynEley2) reported 10 minutes ago

  @santanderuk you have sloppy security procedures. Should it really take 15 minutes to try to log in?? Disgraceful service

• 
  Keebs 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@keebsonx) reported 10 minutes ago

  @santanderuk Let's be honest, my experience with Santander went exactly as expected. Your app is shocking. Your website is shocking. Your telephone service is shocking.

• 
  Garry Peat (@RidgewayRam) reported 11 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  OldishBird (@oldishbird1) reported 14 minutes ago

  @SandraF74372594 @santanderuk I waited for 30 minutes then decided it was pointless. Some of their staff on X have admitted there’s an outage even though their official status page claims not.

• 
  Clare Wiener (@ClareWiener) reported 16 minutes ago

  @santanderuk I am going to be on hold until 6pm and are you then going to hang up on me for the 3rd time? I've been on the phone for over an hour in total now 🤬 what about if you have provide a ring back service?