Santander

Is Santander down in Hexham, Northumberland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Hexham, Northumberland, England 11/13/2025 14:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (44%)

    Mobile App (44%)

  2. Website (25%)

    Website (25%)

  3. Login (25%)

    Login (25%)

  4. Transfer (6%)

    Transfer (6%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • alaaps Huda Syed (@alaaps) reported

    Never use @santanderuk @santanderukhelp!! I'm trying to make a simple balance transfer. Which has been rejected by fraud department 3 times, then cleared by fraud department 3 times and the transfer attempted 4 times!! No on in the bank can help me or propose a solution.

  • VivNirva Vee (@VivNirva) reported

    Been on hold with @santanderuk for 3 hours now to get my card unblocked. Spoken to customer service via live chat 10 times and spoke to someone at a branch irl. And still nothing. Can’t touch any of my money now or after I get my wages. Guess it’s time to find a new bank.

  • andrewmcminn Andrew McMINN (@andrewmcminn) reported

    Received a message from @santanderuk about somebody else's account. No E-MAIL address on-line to report it and their "live chat" just gives me generated computer responses - no help at all! 🤬

  • dream_makeruk62 Dream_makeruk62 (@dream_makeruk62) reported

    @Zopa You should be concentrating on raising your instant access savings rate to at least 2.75% to match @santanderuk... If you can of course!🤔

  • badlxnd Ritchie (@badlxnd) reported

    @santanderuk your live chat bot is absolutely terrible

  • RaviSundaram97 Ravi Sundaram (@RaviSundaram97) reported

    17 years of being loyal customer for @santanderuk (from the days of abby) is waste. Should we look for a different bank??

  • JibberjabberB Jose 🇪🇺🇪🇦🇬🇧 (@JibberjabberB) reported

    @santanderuk apparently asking for receipt for a payment I just made is impossible and got sarcastic and rude customer service. Not that this will do anything but 🤬🤬🤬🤬🤬

  • d_humbled Humbled D (@d_humbled) reported

    @PayPal is absolutely bullshit!!! How dare you accept transfers from @santanderuk and then block me from sending money to Santander. That’s not cool at all! I want an explaination for this immediately @PayPal after 10 years of service and payments I’m closing my account.

  • claire_conboy Claire Conboy (@claire_conboy) reported

    Not impressed @santanderuk. 24 mins on hold for someone to answer & then drop the call as I didn't have account number due to my internet going down. 😡 Very poor customer service

  • boudhabyebye Beurgeois Gentilhomme (@boudhabyebye) reported

    @santanderuk you deserve to go to jail and go bankrupt. Frankly a 3.25% on top of the base rate is usurious! You are a form of loan shark. We can’t even change a mail address on your website… not sure you do much with the money you steal from people. Scammers.