Santander

Is Santander down in Hexham, Northumberland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Hexham, Northumberland, England 11/15/2025 02:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (47%)

    Mobile App (47%)

  2. Website (24%)

    Website (24%)

  3. Login (24%)

    Login (24%)

  4. Transfer (6%)

    Transfer (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • BallLikeElliott Eli💫 (@BallLikeElliott) reported

    @Jasonpinkney18 @santanderuk what did you have to do as i’m currently going through this problem.

  • jake_micheal963 jake micheal (@jake_micheal963) reported

    @novakg11 @santanderuk @cybarpunk101 can help you i could recover my account back through their help

  • bookster54 wendy brown 💙 (@bookster54) reported

    @santanderuk I've spent over 3.5 hours over 2 days to your helpline and dispute res team to be told to call back on Friday. Your error, not mine, staff can see the issue but don't know how to resolve it, and I'm left £118 out of pocket AND doing the chasing. Not good enough.

  • wi6514 Dave Wilson (@wi6514) reported

    @santanderuk how does a customer contact you if they don’t have Access to the Internet, my elderly mother needs a new card sending

  • nav_sl90 Nav (@nav_sl90) reported

    @AskNationwide Hi, I've received a letter from @santanderuk stating I haven't made two direct debit payments from my Nationwide account. I have called them and they can't see an issue they said and have advised to get in touch with you. Can you help please?

  • Youngty16 Tipper (@Youngty16) reported

    @santanderuk yall be on some fraud ****… yall must think i work for your ***’s… watch me closing my account..

  • petersgjc Glen Peters (@petersgjc) reported

    @santanderuk your customer service is appalling. Over 30 minutes on hold then just cut off. Been on hold again for 34 minutes and still not through to anyone. HIRE MORE STAFF! Doesn't matter what time or day I call, always the same message: "We are very busy" no, your not, 1/

  • ReusDu deus (@ReusDu) reported

    @santanderuk need to hire more customer service staff - even they are outsourced. The amount of times I’ve had to wait more than 30 minutes. Sandy live chat needs a new NLP programmer #santander

  • KhetKti khet (@KhetKti) reported

    @MasterCoconut2 @santanderuk Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to @ Multitask_support on Instagram who got it fixed in a few hours

  • anitabroadcast Anita RH (@anitabroadcast) reported

    @santanderuk accessing online banking from abroad is expensive. Have to use mobile data. So far cost me £52,00 to make two transfers as unable to access account otherwise.