Santander

Is Santander down in Hexham, Northumberland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Hexham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Hexham, Northumberland, England 11/13/2025 10:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (44%)

    Mobile App (44%)

  2. Website (25%)

    Website (25%)

  3. Login (25%)

    Login (25%)

  4. Transfer (6%)

    Transfer (6%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • mc_craddock Michael Craddock (@mc_craddock) reported

    Terrible customer service from @santanderuk. Voting with my feet and moving to @VirginMoney

  • KarynReidy Karyn Reidy (@KarynReidy) reported

    Anyone working in the security team at @Santanderuk? You’ve blocked my account and asked me to call. I’ve been on hold for over 2 hours. After the 1st 70 mins an auto line picked up and hung up on me and I had to call back.

  • littlechickpea1 Gill Humes (@littlechickpea1) reported

    @caitlinmoran Stay away from @santanderuk . Gone massively downhill with customer service so I too wil be moving business and current account to starling.

  • mattdoveywriter Matt Dovey 🌻 (@mattdoveywriter) reported

    @santanderuk This does not encourage me to think you take online security seriously. If you're failing at something as simple as customer passwords then God alone knows what else you're falling short on.

  • jaipeva3 Fairworld (@jaipeva3) reported

    @ChutneyRebel @santanderuk Sorry to hear in my case I left the queue but Santander is performing crap customer services. They should at least tell you your position on the queue. Of course, they spent money on executives, parties and whatever.....

  • PaulFbraai PaulF (@PaulFbraai) reported

    @santanderuk been trying to get hold of the help desk for 45 mins and still holding. WTF is going on?????

  • Jacki_Jam Jacki Jam (@Jacki_Jam) reported

    As ever utterly sh*tty service from Santander @santanderuk @santanderukhelp 730pm and stuck on hold 30 mins already (with 1 nasty music box tune and no queue indicators) when you block my entire online banking access for a simple £100 online transaction even after OTP verify

  • AntRGreen Anthony Green (@AntRGreen) reported

    @santanderuk are you aware that it is impossible to get a digital statement for your savings accounts?! If you want one, you have to have it posted to you. That is unbelievably crass and a complete waste of the planet!! Why the hell is that the case?!

  • Wadders06 Mrs Wadders🌍 (@Wadders06) reported

    @santanderuk I’ve been on hold waiting to speak to someone (I was put through by one operative) for over an hour. Your website can’t help me. My card isn’t working and no-one knows why. This is really poor.

  • Timmwellens Timm Wellens 🇺🇸🇬🇧🇪🇺 (@Timmwellens) reported

    @santanderuk your chaps dept takes customer service to a new low. Vindictively deciding not to transfer customers money, not good. Missed completion date on house purchase. Shocking.