Santander down? Current status and problems in Herne Bay, Kent, England

Problems in the last 24 hours in Herne Bay, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Herne Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (25%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Coco62😷 (@Coco62mw) reported 8 minutes ago

  @MorganBroadcast This is terrible, I hope @VirginActiveUK and @santanderuk make sure you get reimbursed

• 
  Four days until #geekdis ♿ starts! (@JustGeekingBy) reported 9 minutes ago

  @helengrantsays @santanderuk I feel sorry for her, but there's a major hole in this story. How did they get her pin code? It had to have been somewhere in her bag or on her phone. She claims it wasn't written down, but if it was in her phone somewhere that's the same thing. Many people put it in there.

• 
  Teddy Leppington (@TeddyLeppington) reported 10 minutes ago

  @MorganBroadcast Try you and yours, BBC RADIO 4 consumer programme. I'm a @santanderuk customer seriously thinking if it's wise to remain so.

• 
  Elizabeth Ayres (@AyresElizabeth) reported 11 minutes ago

  @MorganBroadcast Horrendous, I sincerely hope @Santanderuk support you and fast! I have online banking with them too, and will be watching your story closely as I'm appalled at their response so far.

• 
  Rebecca Roberts (@beckylj_roberts) reported 12 minutes ago

  @MorganBroadcast Charlotte, I don’t know you but this is absolutely awful and my heart goes out to you. I will be advising my three kids to look at other banks ASAP. I really hope you manage to get this resolved and @santanderuk and @VirginActiveUK start to take some responsibility. Take care x

• 
  Bee Barrett (@sceneset) reported 14 minutes ago

  @MorganBroadcast @santanderuk This is awful Charlotte! Not sure whether this will help but there is a Direct Debit Indemnity claim, One aspect of this is the Direct Debit Guarantee where customers can claim money back immediately via their bank if a collection error is made!

• 
  🐺Liz🐺 (@gsdliz) reported 15 minutes ago

  @NeilMackay78 @MorganBroadcast @santanderuk As a Santander customer I'm following this closely too! Absolutely horrific experience for the poor girl.

• 
  Paula Lindores 💙 (@PLindores) reported 16 minutes ago

  @MorganBroadcast So sorry to hear about this awful experience Charlotte & how amazing that so many people are responding with great advice. I really hope you get your money back soon & @santanderuk & @VirginActiveUK hang their corporate heads in shame.

• 
  Elizabeth Acheson (@e_acheson) reported 17 minutes ago

  @MorganBroadcast What an awful set of events, so sorry you’ve had all this to deal with, without your phone, immediate access to home (w/o keys) and all your personal stuff. Absolute nightmare not helped by the cavalier attitude of @VirginActiveUK and @santanderuk #rubishcustomerjourney

• 
  Dei Bryn 77 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DeiBryn77) reported 19 minutes ago

  @OwsWills @santanderuk I've spent the best part of a year with Santander trying to sort out a Section 75 claim. Not good. Poor communication even after an Ombudsman decision went my way. Seriously tempted to move mortgage and accounts from there based on their customer service alone.