Santander status: access issues and outage reports

Problems in the last 24 hours in Helston, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Helston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Northern Monkey (@TheNorthernMon2) reported 4 minutes ago

  Are your systems down? On hold for 40 minutes. Cant access credit card info. @santanderuk

• 
  subconsciouscyclist (@subconsciouscyc) reported 4 minutes ago

  @santanderuk I've had a complaint open with you since March. You have admitted liability but still not resolved the issue. You have taken my money and not reduced the interest on my car finance because your systems are incapable of making this simple calculation.

• 
  YorkshireSarah (@SarahSWFC1867) reported 5 minutes ago

  @MartinSLewis Two emails to @santanderuk via your website contact. No reply so posted a formal complaint as they don't seem to do online for this type of issue. Phoning is hopeless. No reply. Seems they are dealing with it by simply ignoring me. What is my next step please? Ombudsman?

• 
  Lucy Arnold-Courtney (@arnoldlaa) reported 6 minutes ago

  @santanderuk trying to help my FIL set up online banking has been the worst experience. Hours and hours of phone calls, letters that don't arrive, blocking banking as soon as it has been set up. Voice ID when he has had throat cancer. An hour wait on each call. It's awful.

• 
  Garry Peat (@RidgewayRam) reported 8 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  Marion (@rockchick4316) reported 8 minutes ago

  @santanderuk stop sending emails about using my overdraft when the reason it happened is because you stopped sending texts to say I was nearing it. I received no notification you were doing this. Surely you’ve noticed I only pay bills from them, useless bank with no cust service

• 
  rhoda roberts (@adhorstrebor) reported 9 minutes ago

  Was told by @santanderuk that they have age discrimination and disability discrimination policy, just not on their website!! Disgusting how those who cant or dont want to use technology are being treated by these banks. Fully intend to take @santanderuk to ombudsmen #agediscrim.

• 
  Jamie Brannan (@jbrannan23) reported 11 minutes ago

  @santanderuk must be the worst bank to deal with online. Impossible to log on and impossible to contact anyone. False information given online, out of service phone numbers provided and even the AI chat doesn’t know what it’s doing. Unacceptable level of customer service

• 
  Maks (@omgitsmaks) reported 11 minutes ago

  @santanderuk Are these advisers also able to help with a money transfer request or i have to wait until tomorrow morning?

• 
  Jonathan Evans (@TotalDCSolution) reported 11 minutes ago

  @santanderuk WAITED 37MIN TO GET THRO CALL DROPPED ON A TERRIBLE LINE DIDN@T CALL BACK LIKE THEY SAID THEY WOULD. Goodbye Santaner !!