Santander status: access issues and outage reports

Problems in the last 24 hours in Hailsham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Hailsham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  . (@Midnight_x83) reported 9 minutes ago

  @santanderuk The issue is that after four hours a customer service rep has yet to join the online chat.

• 
  Sick Side (@SickSide3) reported 10 minutes ago

  @santanderuk The other issue is when I ring up your CS, it normally takes 40 minutes for anyone to answer the phone Once answered, details taken - I’m put on hold for another 20 odd minutes Then when I do speak to someone - they tell me I need to go to a branch!!!

• 
  Damien McCrystal (@DamienMcCrystal) reported 12 minutes ago

  @santanderuk An unmoving queue at 3.15pm. No indication of service available. If you can’t serve after a certain time, make it clear, put up a sign. Deal with customers clearly and efficiently instead of wasting their time. Don’t treat people like **** because they’re poor and inarticulate.

• 
  Michael Cleaver (@macleaver7) reported 16 minutes ago

  @santanderuk has the worst customer service I’ve ever dealt with…..

• 
  Sandi (@Limaratoo) reported 19 minutes ago

  @santanderuk any chance of someone helping me with a query as your chat is returning this message: ‘Oops, I’m experiencing some issues. We are trying to resolve it, please try again later’

• 
  Lee Hayward (@vibedcoder) reported 20 minutes ago

  @santanderuk holding my accounts hostage on the mobile banking app. Until I provide them with a bunch of personal information they have no right asking for. It's finally happening. Just as the conspiracy theorists warned. Santander want to know how much money I make, employment status, photo ID, national insurance number etc. Wonder if they'll cut me off from my money if I keep refusing? They already restricted my access to the mobile app. I've been with them for over 20 years, they can see where my money is coming from and going to, they already have my up to date information... So why all of a sudden do they want me to fill out an online form like I'm some kind of suspect? ****.

• 
  Ali (@callyoubetty) reported 22 minutes ago

  The Santander facility for paying in a cheque is terrible. When I use Halifax, it works first time. Sort it out, @santanderuk.

• 
  Chezzy Rezzy (@ChezzyRezzy) reported 23 minutes ago

  @santanderuk every time I log into your **** app it demands that I verify my identity. I spend 5 minutes doing so and every time get an error message. Sort it out or I'll take my money elsewhere.

• 
  fiona landmann (@fifi758) reported 24 minutes ago

  @santanderuk so almost week 3 of trying to get my issue resolved, phone calls, messaging, emails still nothing ! A complaint was raised by one of your colleagues last week and now I have a wall of silence? Somebody please respond ?

• 
  Clare Wiener (@ClareWiener) reported 27 minutes ago

  @santanderuk I've now rang 3 times. I ended the call the 1st time and went to the app as directed. It was no help. Have called back twice now & the call has been terminated by Santander on both occasions before anyone even spoke to me 🤬