Santander status: access issues and outage reports

Problems in the last 24 hours in Grantham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Grantham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarah (@MsSC1986) reported 5 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

• 
  sherrilea christie (@sherriboo88) reported 6 minutes ago

  @santanderuk I cannot use any of my cards in ATMs is this a known issue ? Can I still pay via card in store ?

• 
  From The Land Of The Midnight Sun (@thenobbs) reported 6 minutes ago

  @santanderuk All the details entered in the app are the same as my online banking when I set the app up, so if there was a problem someone would have access to my online banking which they dont. Giving you a digital photo id is useless unless you can also view my face.

• 
  Edward Terry (@iamedterry) reported 8 minutes ago

  @santanderuk I think that’s symptomatic of a bigger issue. Having to wait 8 hours for text support says many things about your systems. 1) The AI chat assistant doesn’t deliver; 2) There are fundamental underlying issues that are causing so many people to need support (the bigger issue).

• 
  Lucy Arnold-Courtney (@arnoldlaa) reported 13 minutes ago

  @santanderuk trying to help my FIL set up online banking has been the worst experience. Hours and hours of phone calls, letters that don't arrive, blocking banking as soon as it has been set up. Voice ID when he has had throat cancer. An hour wait on each call. It's awful.

• 
  Geronimog (@geronimo2497) reported 18 minutes ago

  @David90shaw This is already happening if you use mobile banking apps, with the threat of restricted access to said app if you don't comply and upload photo id, thus forcing you into branches that are closing on a daily basis @santanderuk the latest do this.

• 
  rhoda roberts (@adhorstrebor) reported 19 minutes ago

  This is torture for old people. It is cruel inhumane and frankly a hate crime upon the elderly. @santanderuk made it impossible for my older cousin to download an app due to his dexterity issues. As for talking to a human instead of AI..he was traumatised. Pure evil

• 
  Nick (@petch_nic) reported 19 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?

• 
  Daffa Daffer (@Daffa_Daffer) reported 22 minutes ago

  @santanderuk 45 minutes wait - so far - on your fraud line. Employ some staff will you. This is an abysmal level of 'service'.

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 23 minutes ago

  @HWarlow @santanderuk I`ve heard in the past that Santander is totally RUBBISH (And that`s the polite version) when it comes to dealing with the estates of the dead which really doesn`t help the bereaved