Santander down? Current status and problems in Folkestone, Kent, England

Problems in the last 24 hours in Folkestone, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Folkestone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (25%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew Cashmore (@arcashmore) reported 2 minutes ago

  Appalling service from @santanderuk trying to help our two Ukr refugees open bank accounts. @krishk Even thinking of cancelling own personal account….

• 
  gary watkinson (@WatkinsonGary) reported 4 minutes ago from Islington, England

  @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

• 
  Dylan (@dylantaylor84) reported 5 minutes ago

  @santanderuk so as a business account holder for many years, How does one open up a secondary account for the same business to use as a savings account, because on your website it’s impossible to open this type of account

• 
  Zoe E (@zoee1973) reported 7 minutes ago

  @santanderukhelp So just tried, it’s not over 25k. Got the way to 2 factor authentication and then absolutely nothing happened! It’s almost impossible to to make online payments via @santanderuk

• 
  David Jackson 💙 (@DJ995031) reported 9 minutes ago

  Is there any bank that offers a reasonable telephone answering service? I have been in a queue to speak to @santanderuk for 43 minutes. Are they all just as bad?

• 
  Julie Cuninghame🕷 (@JulieCuninghame) reported 9 minutes ago

  @DJ995031 @santanderuk I've been with First Direct for years with absolutely no problem.

• 
  Liz Robertson (@LizRobe47991495) reported 9 minutes ago

  @santanderuk I’m trying to close some accounts at your bank but your live chat/ 48 hour response times don’t appear to be effective, phone disconnects . It won’t allow me to do it online…any chance anyone can actually provide some customer service please ?

• 
  FH (@frazzy123) reported 11 minutes ago

  @santanderuk @ITVTonight This is BS. I can bearly spend my money wihout the overzealous fraud detection at Santander kicking in. Yet they can make £130m of errorous payments on Christmas day. Go figure where the problem is.

• 
  Mark Mitchell 馬可友 (@vancouverbrit) reported 13 minutes ago

  @santanderuk joined you recently but I’m looking at leaving. Basically impossible to pay into my account. There’s no branch anywhere near and now I’m at one, your staff have served zero customers in 10 minutes so far.

• 
  Lucy (@Looocyyyy) reported 13 minutes ago

  @santanderuk can you please tell your customers what's going on that so many of us have had the same issue of fraud by Amore London?? It's been happening for two days now and no official word about it