Santander

Is Santander down in Folkestone, Kent, England?

Some problems detected

Users are reporting problems related to: mobile app, website and login.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Folkestone, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Folkestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Folkestone, Kent, England 03/14/2026 01:35

March 14: Problems at Santander

Santander is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (51%)

    Mobile App (51%)

  2. Website (23%)

    Website (23%)

  3. Login (11%)

    Login (11%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • rogerc32 roger (@rogerc32) reported

    @santanderuk your customer service is appalling,left on hold forever 💀💀💀

  • KieranOGorman11 Kieran O'Gorman (@KieranOGorman11) reported

    @santanderuk do you EVER answer your damn phones!!!! Service is appalling, shows what contempt you have for your customers!!!!

  • Cyclefree2 Cyclefree (@Cyclefree2) reported

    @santanderuk Why is your customer service SO APPALLING! Impossible to get through by phone to anyone who knows what they are talking about.

  • fancy_temi Podcast link in bio ❤️. (@fancy_temi) reported

    I just noticed someone has been using my Santander card to pay for some **** that £60. Since July! @santanderukhelp @santanderuk

  • darrensmithmda Darren Smith (@darrensmithmda) reported

    @santanderuk @santanderukbiz @santanderukbiz I am being told we dont have a Buisnnes manager as this service is no longer available, I go to the branch and they tell me to call, I call and they say the back team only take emails? I ask to speak to complaints and there to busy?

  • Gill_WWA Gillian Hill (@Gill_WWA) reported

    @santanderukhelp Hahah hilarious - that is the issue isn’t it! I can’t contacts them as THEY NEVER PICK THE PHONE UP. Wow @santanderuk really is a joke organisation.

  • AndrewShirleyUK Andy (@AndrewShirleyUK) reported

    @santanderuk I am trying to make a payment to you. My bank is not recognising your payee name as Santander, can you help please?

  • SamaHakim Sam Hakim (@SamaHakim) reported

    Absolutely had enough of @santanderuk customer service has been getting worse and worse and now beyond anything acceptable.

  • JayneDinnin Jayne Dinnin (@JayneDinnin) reported

    Hi @santanderuk My daughter has opened a student account last week. The first time she deposited money in the branch the machine took £20 of her cash. She went to the help-desk in the branch immediately and was told it would be refunded. Now you're saying it won't ...Explain?

  • ruthyderbs ruth derbyshire (@ruthyderbs) reported

    @santanderuk what is going on with student accounts? My daughter still hasn’t received rail card despite 3 different phone calls - being on hold for 40 mins/ passed from dept to dept/ being cut off? System is broken! @MartinSLewis