Santander status: access issues and outage reports

Problems in the last 24 hours in Faversham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Faversham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Heather Self (@hselftax) reported 7 minutes ago

  Why is it so difficult to get past automated bank systems? I want to make a payment which is outside the parameters of the app, but getting out of the doom loop of “did you know you can do this on the app” is almost impossible. Thanks (not) @santanderuk .

• 
  rhoda roberts (@adhorstrebor) reported 7 minutes ago

  @sharrond62 I just had to tussle with @santanderuk when my 74 year cousin had huge problems downloading their app. After hours and hours of trying and battling AI for him, he was told to go to branch (50mile roundtrip)😬eventually got £200 compensation but I still had to take him 🤬🤬🤬

• 
  Garry Peat (@RidgewayRam) reported 8 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  bex (@viewsofa42yo) reported 9 minutes ago

  @santanderuk @TSB I get you’re trying to protect me but wtf. Surely a system where you authorise a payment and then withdraw is better than me losing out on a show that’s quickly selling out in the USA. Really pissed le off as I wait and miss out

• 
  AP (@andyparsons3) reported 9 minutes ago

  @santanderuk I have zero faith or trust that anyone will be in contact, I suspect I’ll be proven right - for 2 days you’ve blocked all my banking access so that you can do extra checks for a low value payment and not told be what’s going on - appalling service

• 
  StarmerOut (@ForeverScept) reported 11 minutes ago

  Just saying I hate will you record your voice or wait 35 minutes to get through to an Indian working from home @santanderuk please go to our app where we won’t reply for 24 hours is the epitome of everything I hate about modern Britain. @antanddec **** your *****.

• 
  One under par (@Oneunderpar3) reported 11 minutes ago

  @santanderuk how long am I supposed to wait online chat to speak to a real person to explain a security issue?

• 
  Ðarren (@memeblogging9) reported 13 minutes ago

  @HMRCgovuk @santanderuk @HMRCcustomers My Start Up $DelphineMining is about to get it's first pay cheque, problem is, it is chartered accounted by the Blockchain, what connections remain from the original idea, but the capacity is between $6000 to milti-million and tax has to be applied. All company wallets are included (4) of the company, to see outputs and input with research and development side but there will be a breakpoint of Finances input. I bled into this project to exact it, sit as a multi million pound business and a bank account is needed so. 5th September $6000 5th October $59000 ⁸ to be calculated After that the company is predesignated to mine cryptocurrency as designed via digital media not physical hardware due ⁸% risk factored in. I spent alot of time and borrowed assets to set my company up, know that decentralised finances are not theft or Nullified and they are the future, as for my two boats and many mansion's, my bank account. Advice to HMRC: Considerate of government you need a stricter policy on HMRC and benefit checks and Web 3 not just systems to monitor like an AI system over our own National insurance numbers as benefit fraud and web 3 can work together to friction the situation out so noone is trafficked to abuse in future potential. There must be a transitioning period of web 3 users web 3 companies and Government agencies because someone is actually homeless in this situation and government was poop poor maybe there is another recommendation, fix your government structure and employment reviews needed to adjust for the ⁸th probability of vanity within your own services.

• 
  AP (@andyparsons3) reported 19 minutes ago

  @santanderuk @santanderukhelp thinks it is a five-star rating but customer service response time that belongs in the last century. Pick one to be proud of.

• 
  Sheila kirkby (@kirkbysheila28) reported 21 minutes ago

  @santanderuk @StumpyRabbitt @santanderuk why are you doing this to existing customer why not just to new customers? I hope it doesn’t happen to me I have been a customer of yours since you were abbey national 😳