Santander

Is Santander down in Eye, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Eye, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Eye and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Eye, Suffolk, England 12/28/2025 18:20

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (18%)

    Login (18%)

  3. Website (12%)

    Website (12%)

  4. Transactions (8%)

    Transactions (8%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • CarolineBeddow Caroline Beddow (@CarolineBeddow) reported

    Great professional customer service this week @DirectLine & @LordsCricketGr1 👍 however can’t say the same of @santanderuk shockingly rude, in accurate & during office hours, THE COMPLAINT DEPARTMENT were not taking calls #Shocking #poorcustomerservice

  • peacelove1967 Name cannot be blank 🍒 (@peacelove1967) reported

    @santanderuk Why is your website so unreliable? My 82 yo mother is at her wits end trying to access her accounts. After the usual overcomplicated rigmarole logging in, she has now been locked out of her accounts & has spent 20 minutes so far in a phone queue trying to sort it!

  • andiev777 Andie (@andiev777) reported

    @santanderuk Disgusting treatment of my son by Santander. He is a customer and yet you have not helped him over a perfectly reasonable SAR and now he risks failing a security screening for his new job because you have not given him the info he needs! Shame on you!

  • engweichua Eng Wei Chua (@engweichua) reported

    @santanderuk I'm trying to do some online banking but after logging in it sends me back to the login page. If I do get in, as soon as I perform an action I get kicked back to the login page. Help!

  • sherilynleanne Sherilyn Chu-Robayo 💫 (@sherilynleanne) reported

    @santanderuk @santanderukhelp My contactless cards didn't work on the bus this morning. I tried with my phone and my physical cards, is there a technical error on your system? Thank you.

  • PedalDad Simon Gilby (@PedalDad) reported

    @santanderuk you are causing me a lot of stress today. had a problem with app. called to fix. now the lady has accidentally locked me out of all online banking. now transferred me to complain and now on hold for 10 minutes after confirming security... 90 minutes in. hel

  • perspolis6611 perspolis66 (@perspolis6611) reported

    @NatWest_Help @santanderuk I’m a Santander customer, used a NatWest cash machine and the machine snatched back my money before I could get it. NEITHER ONE OF YOU ARE CAPABLE OF SORTING IT…USELESS. Would be different but f I owed you money😡

  • investingonly21 LuisF (@investingonly21) reported

    @santanderuk my online access has been blocked. I am calling to unblock but busy line. How am i suppose to unblock? This is annoying. Blocked again within 1 month when transferring money

  • MartinCainActon Martin Cain (@MartinCainActon) reported from Ealing, England

    @RichardBurgon Wee problem with @santanderuk?

  • MillingsOwn Millings Own (@MillingsOwn) reported

    @santanderuk you locked my account a week ago while I was sending money to my other account, your lines are never free, online chat is a robot and I have no access to my online banking and this is after all the trouble you caused on the 1st July and the locked the account on 2nd