Santander

Is Santander down in Eye, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Eye, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Eye and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Eye, Suffolk, England 01/15/2026 11:05

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • vuestro_lenny Vuestro Lenny (@vuestro_lenny) reported

    @santanderuk blocked the access to my account for no apparent reason and I've been waiting for more than 40 min on the phone with no response. This is so frustrating and I need to make an urgent transaction. Very disappointed with the quality of support.

  • KathrynExcell Kat Excell (@KathrynExcell) reported

    Today we were due to complete on our forever home purchase, but we're still waiting on a mortgage offer from @santanderuk - it's been waaaay longer than their own service agreement. Can't help but wonder if we're being penalised because I'm on mat leave...

  • TomStubberfield Tom Stubberfield (@TomStubberfield) reported

    @TCroydon @santanderuk @TfL I had the same problem yesterday too Tim. Gave up in the end and hired a Lime Bike. Would recommend.

  • Charlotte_Woodx Charlotte (@Charlotte_Woodx) reported

    @santanderuk hi, I’m trying to make a settlement payment through your website, however it has been saying you have technical issues but to keep trying. It hasn’t been working, when will this be fixed? Thank you

  • manf_1st Sam Elliott 🇬🇧 (@manf_1st) reported

    @santanderuk 57 minutes and counting, on hold to sort out a security problem linking my bank card to Google pay WTF is going on? This happens every time and has done for a few years now!!!! Had a fkn Nuff

  • I_Am_Gems Gem (@I_Am_Gems) reported

    @santanderuk I’ve had your Mastercard debit card for over a year and Apple Pay still not accepting it. Tried registering the card countless times and been through your customer service… what’s the problem with Mastercard and Apple????

  • SmithyUNITED87 Jamie (@SmithyUNITED87) reported

    @santanderuk Hi i need to speak to someone but cannot access the phone and unable to get to a branch. Can i please have someone PM me for details for contact. Thanks

  • seanmckibbin sean (@seanmckibbin) reported

    @santanderuk Had several credit card payments declined, and a live chat agent advised your Security team had blocked it, asked me to call Credit Cards. Credit Cards agent advised Santander credit cards are just “not working”. No issues announced on here. What is going on?

  • carlhess88 Carl Hessell (@carlhess88) reported

    @santanderukhelp @santanderuk Terrible service..doing a house renovation. Told Sant (joint account). First new payment, blocked. 30mins on hold to unblock. Next payment, blocked. Wouldn't unblock over phone (40mins hold) told to go in branch. Not possible. Changing banks

  • _chrisllewelyn Shamo Quaye (@_chrisllewelyn) reported

    I have just wasted 15-20 minutes of my precious time trying to pay of @santanderuk credit card bill. What a waste, I still haven't manage to pay it. The online banking portal is terrible, I can't take it anymore.