Santander

Is Santander down in Eye, Suffolk, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Eye, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Eye and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Eye, Suffolk, England 01/24/2026 05:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Website (15%)

    Website (15%)

  3. Login (15%)

    Login (15%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • waderyaganado david verrecchia (@waderyaganado) reported

    @santanderuk Appalling customer service in the mortgage department

  • joestevens442 joe (@joestevens442) reported

    @santanderuk does@anyone ever call Santander at a time when they haven’t got high call volumes. Clearly they never have enough staff to deal with customer queries. Why is the average wait time in excess of 45 mins Getting sick and tired of this extremely poor bank

  • ldnexec Jason (@ldnexec) reported from Biggin Hill, England

    @santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

  • Georgeyboy27 G (@Georgeyboy27) reported

    @santanderuk @santanderukhelp worst customer service I’ve ever experienced. Got people trying to commit fraud on my account and I can’t get through to any c*nt On hold for over an hour. Utterly useless

  • DragonSprite Sarah Plant (@DragonSprite) reported

    @santanderuk I'd closed an account with Santander probably around 7-8 years ago, would I be classed as a new customer if I switched? Nationwide didn't classify me as a "new customer" after moving away 5 years earlier 😕

  • Oliver63953847 Oliver (@Oliver63953847) reported

    @santanderuk can people who use 123 mini accounts switch to different banks using the switch guarantee service?

  • GamesDenGames TheGamesDen (@GamesDenGames) reported

    I can't decide who is a more terrible customer service department to call @bt_uk or @santanderuk even worse if you want to waste an hour on chat bot to them!💩😭

  • patrickarobey Patrick Robey (@patrickarobey) reported

    Shoddy service from #SantanderUK who cancelled a meeting at the last minute and will not reimburse the cost of the ticket I bought to get there.

  • Charminister GH (@Charminister) reported

    @santanderuk cannot log onto online banking using safari on Mac. Website constantly reloads with errors. this is the only way of reporting it (unless I spend 11 hours on the phone)

  • gadinia345 gadinia (@gadinia345) reported

    @Hollybob1232 @santanderuk Dm @viewcyberhelp for instant recovery ASAP he help me solved my problem when I have similar issue with my locked account. 100% sure