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Santander

Santander down? Current status and problems in Eye, Suffolk, England

Some problems detected

Users are reporting problems related to: mobile app, website and transactions.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Eye, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Eye, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Santander

Santander is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  • 39% Mobile App (39%)
  • 26% Website (26%)
  • 17% Transactions (17%)
  • 11% Login (11%)
  • 6% Transfer (6%)
  • 2% Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • arcashmore
    Andrew Cashmore (@arcashmore) reported

    Appalling service from @santanderuk trying to help our two Ukr refugees open bank accounts. @krishk Even thinking of cancelling own personal account….

  • HHBarn
    garDan (@HHBarn) reported

    @santanderuk can't access account, rung - security team not answering, then cuts off after 30mins, pls call me! ridiculous

  • AfroBlue
    med bae. (@AfroBlue) reported

    @santanderuk you have the WORST customer service I have ever experienced. I’m trying to resolve a very simple issue and I’ve been on hold now for an hour. You’re wasting my time.

  • janehillmanc
    Jane Hill (@janehillmanc) reported

    @santanderuk Been on hold for a full hour regarding a security issue. Absolute joke.

  • Looocyyyy
    Lucy (@Looocyyyy) reported

    @santanderuk can you please tell your customers what's going on that so many of us have had the same issue of fraud by Amore London?? It's been happening for two days now and no official word about it

  • itsstuartlane
    Stuart Lane (@itsstuartlane) reported

    @santanderuk disappointed by 40 minutes and counting wait for fraud department. Tried reporting online but not enough support offered. #CustomerService

  • zoee1973
    Zoe E (@zoee1973) reported

    @santanderukhelp So just tried, it’s not over 25k. Got the way to 2 factor authentication and then absolutely nothing happened! It’s almost impossible to to make online payments via @santanderuk

  • adejacobsdj
    ▶️Ade Jacobs◀️ 📻 (@adejacobsdj) reported

    @santanderuk is there a problem with OTP codes not arriving, tried to order groceries from Tesco and the it wanted to send an OTP. However nothing has come through to my phone after 6 times of trying.

  • WatkinsonGary
    gary watkinson (@WatkinsonGary) reported from Islington, England

    @santanderuk @santanderukhelp Been trying to report a fraud to you, been holding half the morning. About to hang up. Your service is not good enough. Obviously fraud is not a high priority to you.

  • frazzy123
    FH (@frazzy123) reported

    @santanderuk @ITVTonight This is BS. I can bearly spend my money wihout the overzealous fraud detection at Santander kicking in. Yet they can make £130m of errorous payments on Christmas day. Go figure where the problem is.