Santander

Is Santander down in Ely, Cambridgeshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ely, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Ely, Cambridgeshire, England 12/04/2025 15:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (53%)

    Mobile App (53%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (6%)

    Transactions (6%)

  5. Withdrawals (6%)

    Withdrawals (6%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • kane_tabitha ThaliaTheWriter (@kane_tabitha) reported

    @santanderuk Rubbish customer service. On hold for over an hour! How is that ok!

  • Hysterix92 Mat Howis (@Hysterix92) reported

    @Pixie_vannucci @santanderuk I know Pixie and I think me and you are on the same page for all of this. I truly wish I could help your situation, these changes can only happen when people understand, to get that empathy they need to hear the truth.

  • mrhughjanus simon mercer (@mrhughjanus) reported

    @santanderuk on hold for 32 minutes to customer services and still not got through - poor, very poor

  • kane_tabitha ThaliaTheWriter (@kane_tabitha) reported

    @santanderuk Rubbish customer service. On hold for over an hour! How is that ok!

  • DotLepkowska Dorothy Lepkowska 😷 #FBPE #SafeEdforAll (@DotLepkowska) reported

    @p1anetmatt Trying to pay my tax bill and @santanderuk online banking is down. Not a good day for "technical problems"

  • pozinprobation PozInProbation (@pozinprobation) reported

    @santanderuk shocking wait times again on your telephone service. And don't tell me what I can do using mobile and online banking. I'm only in this interminable queue because I've been there and attempted to do that.

  • Sith_Elvis Scotty Prime (@Sith_Elvis) reported

    @bl0ke @santanderuk Have the same issue!

  • HayleyJ07860461 Hayley Jenkins🏴󠁧󠁢󠁷󠁬󠁳󠁿💙 (@HayleyJ07860461) reported

    @santanderuk Really thinking about moving over to you as @Barclays bank has been terrible there no incentives and customer chat on app is awful also waiting on a case with ombudsman about them.

  • JaneTown23 Jane Town (@JaneTown23) reported

    @santanderuk bank card expires today, still no new one in post. Can you let me know why no card and how I get one ASAP. With a disabled child in the house I do most my shopping online, obviously now a huge issue 🤯

  • SaraBostock Sara (@SaraBostock) reported

    @santanderuk I am a personal current account holder. I want to switch a business sports club account to u, website indicates i can do this & easily. Do I need to go in branch or can it be done online? With branch closures my new “local” branch isn’t very local for me to get too.