Santander

Is Santander down in Ely, Cambridgeshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ely, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Ely, Cambridgeshire, England 01/14/2026 08:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Pixie_vannucci Pixie Vannucci (@Pixie_vannucci) reported

    @Hysterix92 @santanderuk because then that just shows were angry abusive people and there in lies the problem its being put on us the vulnerable to educate rather than the people in charge

  • Hysterix92 Mat Howis (@Hysterix92) reported

    @Pixie_vannucci @santanderuk I know Pixie and I think me and you are on the same page for all of this. I truly wish I could help your situation, these changes can only happen when people understand, to get that empathy they need to hear the truth.

  • LucyBYeatman Lucy Yeatman (@LucyBYeatman) reported

    Trying to open a new bank account with @santanderuk but there is a problem with documents. We chat can’t help. Not possible to speak to someone on the phone. Very poor service. I will take my custom elsewhere.

  • zappierparsley Yes, THAT 'snooty *****' (@zappierparsley) reported

    @santanderuk hi, I've received mail for the occupants of my house who left in 2014 who have a Santander account. I called the Contact Centre but gave up after v.long wait. Can you help, pls? I can't use the webchat as it's not my account.

  • continuouscomms Fiona Nicolson (@continuouscomms) reported

    Question for @santanderuk - do you only offer an online service now? You don't seem to have a phone number on your website and your chat function says it doesn't understand my question, which I put succinctly and clearly. It then directed me to manage my account online.

  • StuartSanchez88 Stuart Sanchez (@StuartSanchez88) reported

    These absolute scumbags have stolen my money and refuse to give any info after nearly 2 months!! Left me with no money over Christmas and new year and just refuse to do anything to help when I call 😤😤😞 @santanderuk @santanderukhelp

  • Montou32 Monty (@Montou32) reported

    @santanderuk hello I use online banking and have just downloaded your app to my phone but am unsure how to register for this service… can you pls explain?

  • Mike2677024465 Mike_in_Yorkshire (@Mike2677024465) reported

    @EON_SE_en why have you taken over £8000 off my 75 yr old mums debit card instead of the £82 she authorised. You told her it would be put straight back two weeks ago and still nothing. Tomorrow I have told her to issue a chargeback through her bank @santanderuk

  • EddieMcIver Eddie McIver (@EddieMcIver) reported

    @santanderuk Requested this charge to be waived as a goodwill gesture due to my incapacity. Rejected! Tomorrow, I will pay balance in full on credit in full then cancel all accounts my wife and myself hold. What a way to treat a customer of some 40 years!

  • elizmcameron emcameron (@elizmcameron) reported

    @Shojcam @santanderuk That’s rubbish service, can you not deal over the phone?