Santander

Is Santander down in Ely, Cambridgeshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ely, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Ely, Cambridgeshire, England 12/08/2025 10:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (47%)

    Mobile App (47%)

  2. Login (21%)

    Login (21%)

  3. Website (16%)

    Website (16%)

  4. Transactions (11%)

    Transactions (11%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • travistravis Travis Littlechilds (@travistravis) reported

    @MorganBroadcast Locks are easy to pick - can pretty easily get under a minute if I recall right. Barriers is easy, the thieves likely broke them. Others I'm not sure, but the bank details being changed is down to @santanderuk failing at security.

  • Basmanrox Barry 💙😷🇺🇦🇪🇺 (@Basmanrox) reported

    @MorganBroadcast @santanderuk this is such bad customer service. This poor lass has los so much and you refuse to help . 🤬Shame in you 🤬

  • shilen_rajani SR (@shilen_rajani) reported

    @MorganBroadcast Charlotte I'm so very very sorry to read that you have been an awful lot. No help from either @VirginActiveUK or @santanderuk. Absolutely disgraceful from both to take ZERO responsibility and for their failings

  • HamstersScreen hamsters.screenplay (@HamstersScreen) reported

    @MorganBroadcast @santanderuk PINs are easy. If someone has your phone & can access your bank accounts with it, they can just navigate to "Display Card Details" (different banks may use different terms) and then "Display PIN". If you set up biometric access, your phone will require your fingerprint to unlock.

  • drclairetaylor Dr Claire Taylor (@drclairetaylor) reported

    @DianeHaywood71 @santanderuk @bancosantander Wanted to share in case anyone else has the app. Just awful. Poor woman.

  • HughLightbody Hugh Lightbody (@HughLightbody) reported

    @NeilMackay78 @MorganBroadcast @santanderuk So sorry to hear of your issues Charlotte. My self same thought Neil. As a Santander customer I will be thinking twice about continuing that relationship. Extremely poor customer service.

  • Lolisa46 Lisa Hignett (@Lolisa46) reported

    @MorganBroadcast I have never had an issue with @santanderuk but this is very worrying. My heart goes out to you Charlotte

  • nikkulastables Nikkie (@nikkulastables) reported

    @MorganBroadcast Had a look at @santanderuk Twitter comment section, looks like you aren’t alone, many people have problems with them. Would it be an idea to rally everyone together and write to the CEO directly, ofc CCing the ombudsmen detailing everyone’s problem? And then file individually?

  • Jen_Illustrates jenny (@Jen_Illustrates) reported

    @ArtByEmilyHare @santanderuk @VirginActiveUK It is! To be a victim of organised fraud & yet be blamed by the bank when it’s their fault that they make it easy for PIN numbers to be obtained through their app… and for the place where it happened to not give a ****… frightening stuff.

  • Bretheren Steve Smith (@Bretheren) reported

    @MorganBroadcast @santanderuk @VirginActiveUK Sorry to hear about your terrible experience I hope you eventually have some success in finding a satisfactory conclusion with both organisations concerned. Can’t help feeling this has the characteristics of some inside collusion at the gym