Santander

Is Santander down in Ely, Cambridgeshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ely, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Ely, Cambridgeshire, England 02/10/2026 07:25

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Login (13%)

    Login (13%)

  3. Website (11%)

    Website (11%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • ARPatel1974 Anant (@ARPatel1974) reported

    Appalling customer service from @santanderuk! In the US on business and my card gets blocked. Make me wait for 30 minutes on hold then cut me off! I’ll be moving all my business away from you

  • MillHistoryMD44 Matt (@MillHistoryMD44) reported

    @santanderukhelp After another 18 mins and 23 seconds, I have once again been hung up on. I've experienced some aweful customer service in my time, but @santanderuk may be the worst so far. This is beyond unprofessional, and frankly a joke

  • ClareWiener Clare Wiener (@ClareWiener) reported

    @santanderukhelp Well it's now over 2 weeks since my card was blocked causing inconvenience and embarrassment & still no contact from @santanderuk nor no paperwork to sign (new card received). Appalling service. Please escalate, again.

  • Leescraf Leescrafton (@Leescraf) reported

    @santanderuk ridiculous trying to get through on the phone need a fraud block taking off my card and nobody answers the phone 3 60 min call still no further forward!

  • rancid_insane Andy Inson ⚒ (@rancid_insane) reported

    Really that suprises my as @FitbitUK pay has been a thing for some time I see @santanderuk support this method of payment 🤔

  • DavidGB3000 David (@DavidGB3000) reported

    @santanderuk When are you going to become a customer friendly bank. You refuse to help online, your website will only offer help if we register for online banking. You close branches.....you forcing people to leave? You discriminate against customers.

  • kiahmariexx K👸🏼 (@kiahmariexx) reported

    @santanderuk have considerably the worst customer service team I have ever experienced in my life

  • CarolwalesKarma Karma Samsara (@CarolwalesKarma) reported

    @santanderuk I’ve not been able to use iPhone app since last night. I need to pay a bill. Help!

  • paulc9048 Paul Cooper (@paulc9048) reported

    @santanderuk @MartinSLewis 9 working days since requesting payment for funeral flowers and it's still not done. Been told it could be another 5 working days. Also, Complaints team can take 3 working days to contact me. Appalling customer service. Why?

  • cdlandim cristina landim (@cdlandim) reported

    @santanderuk @santanderuk Solve the issue rather than run away from the user problem!