Santander

Is Santander down in Ely, Cambridgeshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ely, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Ely, Cambridgeshire, England 09/18/2025 09:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (27%)

    Mobile App (27%)

  2. Transactions (26%)

    Transactions (26%)

  3. Website (21%)

    Website (21%)

  4. Login (18%)

    Login (18%)

  5. Transfer (6%)

    Transfer (6%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • sarcastic_ali Ali (@sarcastic_ali) reported

    @Sue_Pook @santanderuk If it helps I'm with Nationwide. They are constantly checking I'm me even with the regular monthly stuff. It's usually via the phone app though, so I'm not sure it would have helped here. But app access is locked to fingerprint/PIN that is different to the card PIN?

  • BeIIe__CheIle CheIIe IsabeIla (@BeIIe__CheIle) reported

    @MorganBroadcast That's really awful. Shame on @santanderuk. I hope the police carry out a full and thorough investigation.

  • sarahjebner Sarah Ebner (@sarahjebner) reported

    @MorganBroadcast So sorry to hear about this - terrible for it to happen, but the reactions of @santanderuk & @VirginActiveUK must have made a difficult situation so much worse.

  • A_True_Liberal The Libertarian (@A_True_Liberal) reported

    @agegarton @MorganBroadcast @santanderuk Having worked in call centres, there are lots of hard working customer service staff. No question. There are also staff who don't give a damn about customers and just want hit their targets and get to the end of their shift with as little hassle as possible.

  • Johnboy_Cook Complexicated Cookie @Abominable Snowmen BFI (@Johnboy_Cook) reported

    @lunglock @santanderuk That’s really disturbing and interesting, On the PIN issue, I’m pretty sure the Santander App will show / remind you of PINs once you’ve logged in. The bigger issue here is how they got around the facial recognition/passcode to access the app. Virgin Active could be liable…

  • lisabethanne Lis (@lisabethanne) reported

    @MorganBroadcast I’m appalled by the way @santanderuk have dealt with this. And even more appalled by the fact that their app shows my PIN number. Off to move banks to one with a) better security and b) better customer service. Heard good things about @StarlingBank

  • YojimboHawkins Yojimbo Hawkins (@YojimboHawkins) reported

    @MorganBroadcast So sorry this happened to you. As soon as you take @santanderuk and @virginactiveuk to the cleaners (because they are definitely at fault), move your account. They sound terrible!

  • maureenmyant Maureen Myant (@maureenmyant) reported

    @MorganBroadcast Thank you so much for posting this. I hope you get some justice. This is a horrifying story. I had been considering moving account to @santanderuk but I won't now. Nor will I use a banking app. Terrible lapse by your gym too.

  • gsdliz 🐺Liz🐺 (@gsdliz) reported

    @NeilMackay78 @MorganBroadcast @santanderuk As a Santander customer I'm following this closely too! Absolutely horrific experience for the poor girl.

  • Chelsea_ej Chelsea🐶 (@Chelsea_ej) reported

    @MorganBroadcast Did you get the details of the other people who have also been frauded? Have they hit a brick wall with their banks and the gym?I’m so sorry this has happened to you. I hope the police do look into this and I hope @VirginActiveUK and @santanderuk see that they are also a problem