Santander status: access issues and outage reports

Problems in the last 24 hours in Ely, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ely, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daryl M (@MyBallsWazHot) reported 3 minutes ago

  @santanderuk any chance of someone from customer services picking the phone up??? Taking ages

• 
  William Poel (@wpoel) reported 5 minutes ago

  @claudelittner @santanderuk @cahoot Claude: I just got told in an email from Cahoot "Important Information - 25/05/2026 Dear MR ......... You may need to take action Please log on to your Online Banking as soon as possible. You have an important new document to read....." I haven't had contact with Cahoot for ~20 years and the task of exhuming old contact info (or anything else) is going to be vast. And if I do, 99% it will be spam or an offer to sell me something - not news of an error in my favour for £50k. Banks sending out these types of messages create a lot of hassle - and there needs to be a way of getting a fast track summary to determine if it is worth the effort.

• 
  Sandy (@deerheartsk) reported 7 minutes ago

  @santanderuk you really need to update your app to a speedy app. It’s too slow to load the login page, and then if we navigate to the stocks

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  Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported 8 minutes ago

  @santanderuk have you a problem updating balances after transfers ?

• 
  John Calvey (@JC_Rammy) reported 9 minutes ago

  @santanderuk hi, Inhave been on the phone for 29 minutes listening to music and you have just cut me off. I am trying to sort out an account for a 95 year old man. Are you being deliberately unhelpful or is this your normal customer service?

• 
  Ash 1974🔴🏐 (@andy_horner) reported 11 minutes ago

  @santanderukhelp @santanderuk @bancosantander This is the worst bank for customer service I have ever had the misfortune to deal with!!

• 
  fiona landmann (@fifi758) reported 14 minutes ago

  @santanderuk your customer service is woeful! Hours on the phone ( mostly on hold ) I thought I had got somewhere two days ago, promised a call back with a resolution but nothing since ! You are putting an 86 year deaf customer at risk , my mother , please help.

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 16 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  fiona landmann (@fifi758) reported 16 minutes ago

  @santanderuk so almost week 3 of trying to get my issue resolved, phone calls, messaging, emails still nothing ! A complaint was raised by one of your colleagues last week and now I have a wall of silence? Somebody please respond ?

• 
  George (@bipolar_thfc) reported 19 minutes ago

  Does this happen with everyone's bank where they want you to submit documents on your address and all this other ****? I try send money to people and it says failed then accepts the 2nd time round but I can't see the money out my account. These banks are ****. @santanderuk