Santander

Is Santander down in Ely, Cambridgeshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ely, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Ely, Cambridgeshire, England 01/19/2026 21:30

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • cmeksteen Charlotte Eksteen (@cmeksteen) reported

    Disappointed with customer service @santanderuk Wimbledon branch today. Refused to verify my identity documents even though I am a customer. @santanderukhelp

  • velo_2004 velo (@velo_2004) reported

    @santanderuk online banking down?

  • 20Rwalmsley Dr.Crypto (@20Rwalmsley) reported

    @alanartdirector @TheFCA @santanderuk Yep luckily I’ve not had huge issues with NatWest but I’m sure it’s coming 🙄🙄

  • Loubles0Loubles Loubles (@Loubles0Loubles) reported

    I don't think I have ever talked to a service centre that is more annoying than @Santanderuk, three minutes and counting of the woman telling me I'd really rather not talk to them right now

  • WarrenGway Warren Greenway (@WarrenGway) reported

    Good to see @santanderuk sharing the Festive Spirit. 0800 Customer Service (there's a clue!) now voicemail advising re-dial 0900 number (premium rate) Pensioners now getting charged £'s in ignorance. Feliz Navidad

  • gavrichards77 Gav Richards (@gavrichards77) reported

    @firstdirect had unexpected deposit on Christmas Day which I can now only assume was part of @santanderuk error that I read about in news today. I’d already contacted business that “paid” me but had zero communication from you before it was withdrawn from acc this evening.

  • AChamakh Alice 🌼 (@AChamakh) reported

    @santanderuk just went to pay my rent and the website on the landlords end said “Payment Error Unable to create rent payment - Payment Date 31 Dec 2021 is future of balances” yet £500 is now pending in my bank account. Will this have been taken or not?

  • felixfeliswitch ✨Ayesha Shaheen✨ (@felixfeliswitch) reported

    @santanderuk I can’t get into my online or mobile banking. The pages won’t even load to let me log in. What’s happening??

  • skalovingeek stephanie (@skalovingeek) reported

    Tried to activate my @santanderuk CC. App shows a balance, website shows a balance, text message arrives saying I haven't activated it. I'm confused. Can't call as it's Christmas and online doesn't show an obvious option.

  • loumacgregor louise macgregor (@loumacgregor) reported

    Santander really have the worse customer service and I don't think they care! @santanderuk