Santander

Is Santander down in Dover, Kent, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Dover, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Dover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Dover, Kent, England 12/10/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (43%)

    Mobile App (43%)

  2. Login (24%)

    Login (24%)

  3. Transactions (14%)

    Transactions (14%)

  4. Website (14%)

    Website (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • mjrwl2 🤢 (@mjrwl2) reported

    @santanderuk send me a private message right now i am absolutely APPALLED with your service this needs to be solved

  • chumpmarketing h (@chumpmarketing) reported

    @santanderuk 2 months after being a victim of fraud you have still not given my wife or I access to banking other than having to go to brand with our passports and calling security from a branch. You won't let me close my account either. Why isn't this sorted out. 2 whole months!

  • KyStefen Ky (@KyStefen) reported

    @santanderuk You are getting rid of passbooks for savings accounts. How am I meant to put in my tax refunds or any checks if I don't have a passport or driving licence that you are telling me I will need now to do that. That means I am going to loose access to my own money.

  • chrisctturner london City events (@chrisctturner) reported

    @santanderukhelp @santanderuk the worst customer service ever #avoid

  • brianlavery59 Brian W. Lavery 💙 (@brianlavery59) reported

    @santanderuk @santanderukhelp I suspect a phishing message been sent. However you have no DM to report it to. And your website is useless. Please advise

  • mariafaria20 Maria Faria (@mariafaria20) reported

    @santanderukhelp @santanderuk Calling the 0800 9 123 123 number and it says that I can use the live chat from mobile banking but that doesn’t work either!! @santanderuk this is the worst customer experience ever!

  • JohnDougherty8 John Dougherty (@JohnDougherty8) reported

    @santanderuk Please help. I need to change the Direct Debit for my mortgage payments. I've been on hold for over 25 minutes. The chat button on your website doesn't work. I can't find anywhere on the site to set up a new DD. What do I do?

  • noeleaton Noel Eaton (@noeleaton) reported

    @NorthRoadCycles @santanderuk During the working day, there’s actually probably 1000 more people answering the phones than prior to Covid.

  • crisbudden Cristina Budden (@crisbudden) reported

    @santanderuk my app is down. I can't login on computer or phone at the moment. Can someone help pls?

  • JonnyVizslaBhoy JonnyHatateVonHunskelperBhoy (@JonnyVizslaBhoy) reported

    @santanderuk How much will you pay me to remain a loyal customer? A serious question.