Santander

Is Santander down in Dover, Kent, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Dover, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Dover and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Dover, Kent, England 12/13/2025 23:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (41%)

    Mobile App (41%)

  2. Login (27%)

    Login (27%)

  3. Transactions (14%)

    Transactions (14%)

  4. Website (14%)

    Website (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • MaddiePlease1 ☀️ Maddie Please Author☀️ (@MaddiePlease1) reported

    @santanderuk Dear Mr Regnier, your company has just returned my husbands death certificate to him, at the wrong address. you have been utterly hopeless in dealing with this bereavement. your phone line is hopeless. I still cannot access the account.

  • Support4Sophiex 💖SophieThompsonSuperFan💖 (@Support4Sophiex) reported

    @santanderuk The app is still not working properly!! Do you know when the issue will be fixed?? Thank you.

  • OttoOsirian Otto Osirian (@OttoOsirian) reported

    Wow I've just had the worst customer service experience ever with a @santanderuk complaints person, I just moved my bank to Santander and I will be moving away from them ASAP.

  • ffyrestarr Stephanie Lewis (@ffyrestarr) reported

    @will_hawtin @santanderukhelp @santanderuk That's awful. Anyway of reporting to police instead?

  • Davidjbond Dave Bond (@Davidjbond) reported

    @santanderuk I've been trying for 3 days now to pay my cc bill on your website but keep getting the same 'cannot complete your request' error. Live chat couldn't fix and phone queue for ages. Bill due tomorrow. Please suggest what I do?

  • jonny5068 JoHo (@jonny5068) reported

    Why is @santanderuk's customer service designed by people who hate customers? Loads of excuses inferring Covid's the reason their service is crap problem without saying it explicitly. 4 mins of preamble drivel to get in a long queue to talk to someone. Crap crap crap.

  • lherbert09 Lisa Herbert (@lherbert09) reported

    @santanderuk Can you help? I tried to deposit cash today at 2 branch ATMs and neither would accept cash deposits. Do I have to physically go into the branch to do this?

  • JohnCarvey4 John Carvey (@JohnCarvey4) reported

    @santanderuk I have just been into my local branch (Angel, London) to deliver mail for a fake account opened at my address but in a different name. The bloke literally said 'what do you want me to do about it?' and refused to even accept the letters with a PIN code and log in

  • CulturalWed Catherine Boardman (@CulturalWed) reported

    @MaddiePlease1 @santanderukhelp @santanderuk Truly awful behaviour from Santander

  • danny2520 dan (@danny2520) reported

    @santanderuk you have signed and promised to support the Armed Forces community. However, when we are posted abroad your staff say no charges will occur for withdrawals or transactions. 8 months no charges. However, new card arrives after one expired and charges re applied £100?