Santander status: access issues and outage reports

Problems in the last 24 hours in Dover, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Dover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Pullen (@markpullen) reported 2 minutes ago

  Another day of cr@p ATM service from @santanderuk #Halifax machine not accepting cheque deposits. Wasted journey & means having to travel miles because not app deposit yet available. Poor service

• 
  Ernie Warrender (@ErnieWarrender) reported 2 minutes ago

  @santanderuk @ScuderiaFerrari @twinklresources Is anyone actually working at your call centres? 25 minutes thus far for a 123 account holder Your service is getting worse and worse and no means of contact on this platform for Santander UK unlike some of the other Santander

• 
  Clive Darken (@shedgalore) reported 3 minutes ago

  @santanderuk Couple f rich guys advertising a bank with not so good customer service.

• 
  Dave Brown (@davidkbrown77) reported 8 minutes ago

  @santanderuk fraud team thanks for the genuine support tonight. New complex scam people be aware, don’t give away partners details, DOB, phone number etc. Wife works for NHS in the community was in bed with covid and scammed. We didn’t have much but worried we have lost it all.

• 
  Millings Own (@MillingsOwn) reported 8 minutes ago

  @santanderuk you locked my account a week ago while I was sending money to my other account, your lines are never free, online chat is a robot and I have no access to my online banking and this is after all the trouble you caused on the 1st July and the locked the account on 2nd

• 
  LIttle Superstars (@LouiseLSSC) reported 13 minutes ago

  @santanderukhelp @santanderuk this is appalling customer service …. Been trying for 4 hours to get my account cleared over YOUR concerns of hacking cannot speak to anyone …. U should be ashamed of your service ….. I have waiting and waited …. Been cut off …. Why can’t u ring me now

• 
  MarkJ (@Mark_J69) reported 18 minutes ago

  @santanderuk Hi..my 15yr old son has a Mini 123 current account with a cash card. How does he upgrade the card to a debit card? Can't find anything on your website to advise.

• 
  LIttle Superstars (@LouiseLSSC) reported 18 minutes ago

  @santanderukhelp This has been going on for 3 hours…. We are in the security line now with it ringing out and no one picking up the phone WTF @santanderUK

• 
  Marc Hartog (@marchartog) reported 18 minutes ago from Radlett, England

  Can’t quite believe I am taking to twitter to get someone @santanderuk to talk to me about a major banking error (theirs) that needs urgent attention. Only been a customer for 40 years. Hours on hold, cut offs, no calls back, for 5 days - just call me!@jaydunne81 @santanderukhelp

• 
  Jennifer (@JenniferBurnt) reported 24 minutes ago

  @santanderuk I've been trying to put my name on business account since I bought the business FIVE MONTHS ago and still hasn't been processed and the previous owner has full access while I don't. Unacceptable service