Santander status: access issues and outage reports

Problems in the last 24 hours in Cromer, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cromer, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  legaltweeter (@legaltweeter2) reported 27 seconds ago

  @santanderuk I’m awaiting with interest the outcome of your investigation into my complaint. I trust you will agree with me that being on hold for 2h 5m to arrange a transfer of funds is outrageous. Your colleague from your customer service team didn’t think it was.

• 
  EnigmaticBohemian (@EnigmaticBohemi) reported 2 minutes ago

  @CCliftonvr46 @santanderuk Santander was down last people couldn’t access money, mothers couldn’t get nappies for their babies or people petrol in their cars. We apologise but are lines are busy🙄. More branch’s closing and every week working on their IT hindering access to your money. What is going on !

• 
  Collette Morris (@PinkColl) reported 7 minutes ago

  So this Santander issue is fun. Card was accepted paying for fuel this morning but I can't use it online and I can't move money to another account to buy the thing I need 😒 Sort it out @santanderuk

• 
  Andrea Vitti (@AVSunday) reported 12 minutes ago

  @santanderuk Can someone help as a matter of urgency please? I paid for a service last Sat, you saw this as fraud and blocked all access to our online accounts! We have business banking and can’t pay our suppliers! I’ve been calling every day since Sunday and my accounts are still blocked! 🤬

• 
  Frankie Shrapnel💙 (@FrankieShrapnel) reported 14 minutes ago

  @santanderuk I didn’t realise they had such a big problem. Having narrowly missed being scammed a few days ago it would have helped if it hadn’t taken over 16 hours to be able to report it. The Live Chat option online is useless.

• 
  Steve Lane (@stevelane708) reported 14 minutes ago

  @santanderuk Help Help Help you have blocked my account again I have tried to unblock and so far been on hold for over an hour

• 
  Phillip Carter (@hologrammatical) reported 19 minutes ago

  @santanderuk Ant and Dec cause me profound discomfort. Is there any particular reason I should have to see them every time I log in?

• 
  Sue N (@SusieNics) reported 20 minutes ago

  @santanderuk Thankyou to Hedder (sorry I’m unsure of his name spelling). After yet another account block when MiL tried to transfer her own money to her own account (not Santander) Unacceptable had to ring 3 times in a week about this but Hedder has it sorted #thanks

• 
  insight4business (@ask_i4b) reported 21 minutes ago

  @santanderuk Please can your help, I am overdrawn on my personal current account as I cannot transfer wages from my business account since last night?

• 
  davidomari224 (@davidomari224) reported 22 minutes ago

  .@santanderuk ur customer is terrible, you’ve locked my online account, can never get through on phone and I’m a new customer. Don’t bother to sign up @MartynLoukes