Santander status: access issues and outage reports

Problems in the last 24 hours in Cromer, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cromer, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne Green (@wayneogreeny) reported 7 minutes ago

  @santanderuk All accounts cancelled and moved today. Credit issue for no apparent reason. An absolute disgrace and terrible customer service response 🤬🤬🙈

• 
  Alan (@metalheed) reported 9 minutes ago

  @santanderuk Tried every day got 20 days and it still won't take a picture of my passport. At this point it's easier to just move to a new bank. It's shameful that your technology is so bad I can't access my own account

• 
  LouL (@LouiseLight1) reported 15 minutes ago

  @santanderuk @1d1Ps Mines saying server can’t be found??

• 
  John Kirby (@csljohnkirby) reported 16 minutes ago

  I have written "GBP Sterling Only" after the amount on every cheque I have ever written in the UK, and for the first time today, since first having a current account (Chequebook) aged 16 to now, I am 60, the @DVLAgovuk has rejected a cheque saying I have "it is competed incorrectly" stating that wording is not permitted and prevents them from accepting it as a valid form of payment. I have checked with @santanderuk and they said it is completely fine. In 44 years, it has not been an issue, and I think rather than the DVLA being so judgmental and making accusations that are false, they should be honest and say our preference is....

• 
  steven jackson (@Archtech_design) reported 18 minutes ago

  @santanderuk Unfortunately she has tried that your colleagues offer no solution other than cancel the card she is waiting for and Santander will issue another one! In essence she hasn’t had access to her own money why for 2 weeks now!! Do you think that is acceptable?

• 
  Tyler (@Empty_With_You) reported 19 minutes ago

  @santanderuk But by blocking my account I am affected. If you had just restricted her access, no problems. You have prevented me from accessing my wages without ever letting me know anything that’s going on. You’ve essentially stolen from me. I have to wait until she finishes work.

• 
  audreygallagher (@audreygallagher) reported 22 minutes ago

  @santanderuk @TSB Met another elderly men with his son outside who drove over 20miles to get a statement they needed.. I recommended they phone they said they had tried but no one could understand them.. This is awful for the most vulnerable

• 
  dazz ii am (@dazzgedd73) reported 24 minutes ago

  Find it hard to believe how poor @santanderuk customer service is, been with them since Abbey National days (40+ years) unbelievably poor, certainly not the bank they were

• 
  steven jackson (@Archtech_design) reported 24 minutes ago

  @santanderuk my partner has asked that I reach out as she doesn’t have X She reported her card having suspicious activity & blocked! Her closest branch is 10miles away! She has been waiting for her card for 10 “working days” two wks in the real world! No card, no local bank?

• 
  Jordz🇯🇲🇬🇧 (@jmanellis) reported 33 minutes ago

  @santanderuk Fix your app, had issues with it and can’t access my accounts