Santander status: access issues and outage reports

Problems in the last 24 hours in Crewkerne, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Crewkerne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gray Schofield (@gray_schofield) reported 9 minutes ago

  @santanderuk I opened a cash Isa on 29th April with the plan to transfer an Isa into your account. I was told I'd get a two letters for my log in details in 7 days which I still haven't received. I was told I would get a £200 evoucher for doing this. Now you've ended this offer

• 
  clayton king (@king_clayton) reported 11 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info

• 
  Lucy Dorrington (@TheParentGame) reported 11 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  Urmston Meadows (@UrmstonMeadows) reported 17 minutes ago

  @santanderuk Now Sandi has completely gone offline with "technical issues". You could not make it up. 40 minutes on hold and now this.

• 
  Evee Carr (@EveeCarr) reported 19 minutes ago

  @santanderuk Bloody awful in branch service. One teller on. One transaction has taken 20 mins... Queue of 8... Pathetic.

• 
  YorkshireSarah (@SarahSWFC1867) reported 20 minutes ago

  @MartinSLewis Two emails to @santanderuk via your website contact. No reply so posted a formal complaint as they don't seem to do online for this type of issue. Phoning is hopeless. No reply. Seems they are dealing with it by simply ignoring me. What is my next step please? Ombudsman?

• 
  cookaburra (@weyheylad) reported 22 minutes ago

  @santanderuk I'm sorry I've tried to do that but I keep being told it's not santanders problem . But for me it is Santander . I opened the account to get an additional payment and I haven't got it because the download didn't work .someone must be able to help

• 
  dazz ii am (@dazzgedd73) reported 22 minutes ago

  Find it hard to believe how poor @santanderuk customer service is, been with them since Abbey National days (40+ years) unbelievably poor, certainly not the bank they were

• 
  Sohail (@sohailnaeem2) reported 23 minutes ago

  @santanderukhelp @santanderuk I went to Santander high street branch and the customer service person said the only proof of ID accepted is passport or driving licence. Santander is excluding a section of community who do not fly and do not drive. Many pensioners & neurodiversed!

• 
  rhoda roberts (@adhorstrebor) reported 25 minutes ago

  This is torture for old people. It is cruel inhumane and frankly a hate crime upon the elderly. @santanderuk made it impossible for my older cousin to download an app due to his dexterity issues. As for talking to a human instead of AI..he was traumatised. Pure evil