Is Santander down in Chepstow, Monmouthshire, Wales?
Some problems detected
Users are reporting problems related to: mobile app, login and website.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Chepstow, Wales
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Chepstow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 18: Problems at Santander
Santander is having issues since 02:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (51%)
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Login (26%)
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Website (11%)
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Transactions (9%)
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Withdrawals (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Chepstow, Wales
Latest outage, problems and issue reports in Chepstow and nearby locations:
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Chris
(@Chris_________M) reported
from
Bristol, England
@santanderuk just thought I would feedback that having your mortgage retention open only on week days from 9 till 6 means those of us who work those hours can’t call you to be retained. So I will be off to another mortgage provider who can talk to me when I am not working.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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midwifebutterfly
(@midwifbutterfly) reported
@santanderuk what an absolute disgrace. 42 mins on hold to be told you can't give an ETA on when I can access MY money. What happened to TCF? @financialombuds @MoneySavingExp
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Mr B Harvey
(@MrBHarvey1) reported
Problems with @santanderuk again - this time I cannot raise a dispute despite a company taking my money and not delivering…wonder why🤔
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Sam
(@CraftyTyrants) reported
@santanderuk How am I supposed to contact you, your help pages tell me to go on the online banking app, the online app tells me to call and when I call the bot tells me to go to the help pages? Terrible experience and I'm pretty fed up of it to be honest.
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Andrew Davies
(@AndrewD27992049) reported
@santanderuk 1.5 hours and still waiting for a call to be answered. I appreciate COVID but not great service. Online reps not available. Not happy
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Haneul 이하늘
(@ddibidibidilee) reported
from
Paddington, England
@santanderuk my card was saying error during the chip and pin in the shop. It was working fine yeaterday and my other card worked in the shop.
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Bear
(@Bear82566209) reported
@santanderuk You think with the money you clowns make this wouldn't happen! Maybe spending more on your infrastructure instead of 2 ITV Muppets... That might help. Priorities! Yes?
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mark
(@stevensm2000) reported
@santanderuk It’s not working, tried to use my debit card and won’t work.
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Jody Meredith
(@JodyMeredith7) reported
@santanderuk The deal is we let you look after our money and you provide us with a service.santander is seriously failing to do this.your branches are closed on a sat? And now the online service does not work?????
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Lee Whiteley
(@leewhiteley147) reported
@santanderuk Still card payments not working as of 10:20
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zen_sensie
(@zen_sensie) reported
@santanderuk just tried to deposit cash in a machine but told it can't take cash due to covid. Can cashline machines get covid?? Surely with less branches open the machines can be boxed daily and contents stored for 5 days and actually help you customers to do their business.