Santander status: access issues and outage reports

Problems in the last 24 hours in Chepstow, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Chepstow, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Barraclough (@ChrisBarraclou3) reported 5 minutes ago

  @santanderukhelp @santanderuk please sort this, I'm so bored waiting on the phone for hours only for you to drop the call before you resolve the problem

• 
  ChepstowSpurs #ItWasAScam (@ChepstowSpurs) reported 8 minutes ago

  @santanderuk online digital assistant may be the worst one in existence. The fact that it just sends you to links on their website instead of actually passing you through to a human being is crap. Honestly THE WORST.

• 
  Cardiff Times (@CardiffTimes) reported 9 minutes ago

  @santanderukhelp Been on hold again since 9am & still on hold. What on earth is going on with your service @santanderuk Cannot logon online. The chat service doesn't respond to queries & entering information through the phone doesn't work either. If you want to keep customers give a good service.

• 
  Greenleaf Artworks (@liz_glartworks) reported 11 minutes ago

  @Tesco @santanderuk The payment is still pending!! You said this was sorted! Awful service👎

• 
  Jennifer (@JenniferBurnt) reported 15 minutes ago

  @santanderuk I've been trying to put my name on business account since I bought the business FIVE MONTHS ago and still hasn't been processed and the previous owner has full access while I don't. Unacceptable service

• 
  Ernie Warrender (@ErnieWarrender) reported 15 minutes ago

  @santanderuk @ScuderiaFerrari @twinklresources Is anyone actually working at your call centres? 25 minutes thus far for a 123 account holder Your service is getting worse and worse and no means of contact on this platform for Santander UK unlike some of the other Santander

• 
  Simon Gilby (@PedalDad) reported 23 minutes ago

  @santanderuk you are causing me a lot of stress today. had a problem with app. called to fix. now the lady has accidentally locked me out of all online banking. now transferred me to complain and now on hold for 10 minutes after confirming security... 90 minutes in. hel

• 
  Caroline Beddow (@CarolineBeddow) reported 23 minutes ago

  Great professional customer service this week @DirectLine & @LordsCricketGr1 👍 however can’t say the same of @santanderuk shockingly rude, in accurate & during office hours, THE COMPLAINT DEPARTMENT were not taking calls #Shocking #poorcustomerservice

• 
  Andie (@andiev777) reported 28 minutes ago

  @santanderuk Disgusting treatment of my son by Santander. He is a customer and yet you have not helped him over a perfectly reasonable SAR and now he risks failing a security screening for his new job because you have not given him the info he needs! Shame on you!

• 
  j o h n j a m e s d u f f y (@JohnJamesDuffy) reported 29 minutes ago

  Absolutely dreadful service from @santanderuk. I have been trying to contact their fraud department for getting into two hours now with no success. 👎👎👎👎