Is Santander down in Burton upon Trent, Staffordshire, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Burton upon Trent, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Burton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (45%)
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Login (25%)
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Website (15%)
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Transactions (10%)
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Withdrawals (5%)
Community Discussion
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Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Kutner
(@poporacle) reported
Why is @santanderuk service so agravating. App hasn't worked for 2 days, I try to log in online but I need to confirm on the app that doesn't f**** work. I phone them, go through the usual bollox only to be cut off before you speak to someone. GRR, they'll run the country next!
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S N
(@StephenNorth3) reported
@santanderuk we are trying to change the phone number which allows my Dad to access his online account. Our 4th phone isn’t going very well. My dad is 91 in February - frail, quite deaf & feeling completely lost as your people struggle to do it. Which regulator do we complain to?
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Pete Boswell
(@PeteBoswell) reported
@santanderuk Over 2 hours on hold, disconnected during conversations with 2 operators, only to be disconnected again when I called back. What a shambles and quite possibly the worst customer support I have encountered…ever!
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Victoria Mildew
(@VMildew) reported
@santanderuk apparently the block on my account has been removed but then they said that yesterday. Please convey to your mysterious “back office team” that I will be moving to another bank as soon as I can. I would hate to take them by surprise and end up destitute - again.
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Big Red
(@bigredgaymer) reported
@santanderuk Hi. Did you know you have phone numbers for customer contact built into the app and on your website that say they don’t exist when you call them?
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Emma 🐾
(@kewcumb3r) reported
@santanderuk hi I have locked myself out of online banking but need to make a transfer to someone I have already set up - can I call telephone banking to do this even though I’ve requested new log in details for my online?
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Podcast link in bio ❤️.
(@fancy_temi) reported
@santanderuk something is happening with my account and honestly I’m getting very upset! Please can someone reach out to me. I’m not able to speak to anyone from customer support cuz no one is picking the call !
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Jon Howes ʕ•ᴥ•ʔ ⓥ 🏴 🇫🇷 🏳️🌈 🏴
(@Chaeth) reported
@santanderuk I have now been on hold to you for and hour and a quarter. This is after i took the time out to go into town to resolve this issue at the branch but they could not do it and advised me to call. Do you consider this to be an adequate level of support?
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Karen Brace
(@Karen_acts) reported
Massive thanks to Deborah at @santanderuk fraud department for helping me sort things this morning. Brilliant customer service. Nothing like a frozen account to kick your Friday off. Hackers be warned you'd be lucky to get 80p out of me just now let alone £80. #keepempeeled 👀
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Andrea 🇪🇺⭐🔶🌹#GTTO#FBPA🍷😊#RejoinEU#FBPE
(@AndreaInSurrey) reported
@santanderuk I've been trying to extend the term of my Santander mortgage but it is has taken so long and been handled so inefficiently that I no longer qualify as the ONS qualification criteria has changed. Appalling service.