Santander status: access issues and outage reports

Problems in the last 24 hours in Biggleswade, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Biggleswade, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Biggleswade, England

Latest outage, problems and issue reports in Biggleswade and nearby locations:

• 
  Donna (@tickton1969) reported 2 minutes ago from Royston, England

  @MorganBroadcast I have no advice to give here, just wanted to say how sorry I am that this has happened to you. And as a long time customer of @santanderuk am utterly appalled at their actions. I hope this works out for you x

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  clayton king (@king_clayton) reported 7 minutes ago

  @santanderuk Sandi is a brain dead pigshit - first impression what a **** bank I’m trying to switch to - how do I reverse it due to your incompetence

• 
  . (@Midnight_x83) reported 8 minutes ago

  @santanderuk The issue is that after four hours a customer service rep has yet to join the online chat.

• 
  AP (@andyparsons3) reported 11 minutes ago

  Under FCA’s Consumer Duty @santanderuk UK has a duty to avoid causing foreseeable harm and provide timely support. +4 hours locked out of a fee-paying account over a small euro payment, with zero communication, fails both tests. Formal complaint logged. @financialombuds @WhichUK

• 
  Otis, Flash & Rainbow Benji & Charlie🌈 (@Otis_labrador) reported 15 minutes ago

  Mum is regretting changing bank account to @santanderuk The app crashes every time she tries to verify her ID. The AI chat can't help. Over 50 mins on hold to speak to the call centre then they hung up 🤬 Of course the nearest branch only opens once a week when Mum is at work.

• 
  Bryn. (@bryndm_) reported 15 minutes ago

  .@santanderuk your automated chat function is really, really terrible and it's impossible to get hold of someone on the phone. God help any pensioner trying to bank with you.

• 
  Gary McEwan (@GaryMcEwan72) reported 17 minutes ago

  @mturner1961 @santanderuk My 94 year old grandmother got the exact same thing. She no longer had a driving licence or passport so ultimately had to switch because Santander had restricted access. And she had the account for years and never had she been asked for this.

• 
  OldishBird (@oldishbird1) reported 21 minutes ago

  @SandraF74372594 @santanderuk I waited for 30 minutes then decided it was pointless. Some of their staff on X have admitted there’s an outage even though their official status page claims not.

• 
  George (@bipolar_thfc) reported 21 minutes ago

  @santanderuk I'm getting seriously stressed out with this. To wait 45 mins in a call that has been rinsing me only to not be able to log in is a joke. I'm back on the phone waiting. This needs to be fast tracked. You're costing me money and getting me fined and messing up my credit score

• 
  mia - working in Mental health peer support. (@Mia10975) reported 21 minutes ago

  @santanderuk Has there been an issue with the banking app today? I have the page come up on my phone saying 'warning, transaction history may not be updated'

• 
  AP (@andyparsons3) reported 25 minutes ago

  Terrible terrible service again today @santanderuk @santanderukhelp , lots of ‘I dont’ know, I can’t help you, its in a queue, blah blah blah, the worst service I’ve ever had from a bank in all my life. Consumer Duty clearly of no interest to you. Time to escalate now