Santander status: access issues and outage reports

Problems in the last 24 hours in Beckley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Beckley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Denny Crane 007 (@Denny_Crane_007) reported 6 minutes ago

  @santanderuk #fraud #phishing Had a call today from a freephone number ... main Customer Service number: 0800 3281328. Clearly spoofed. Debit card had been cloned and tried to defraud me. Red flag: THEY told me some details, instead of asking ME for security info. Beware !

• 
  Steve Scarebear (@Scare158Steve) reported 9 minutes ago from Victoria, England

  Cant compliment the customer service @santanderuk on the phone & in branch enough. 3 times this week they have helped & advised me about what I can do while i wait for my replacement debit card which has been delayed by @RoyalMail not delivering in the expected timescales.

• 
  Mark Thorley (@MarkThorley1) reported 10 minutes ago from Blackheath, England

  @santanderuk absolutely fed up with your online banking never working. Impossible to run a business!!

• 
  Dexter (@dmarksbarber) reported 12 minutes ago from Stafford, England

  @santanderuk @santanderukhelp fyi: Your branch profiles still say mortgage advisers are on site, but I was told by an employee that they’re only ever via the phone now. Probably worth changing that so people don’t waste time traveling to a branch just to be told nope 🥶

• 
  James Hassett (@JamesHassett1) reported 12 minutes ago

  @santanderuk I have provided those documents and my account is still restricted. I need money to pay for essentials for my baby. You are absolutely the worst and most unhelpful group of people I have ever dealt with. Imagine blocking a father access to his money to buy things for his child!

• 
  tothehindteeth (@tothehindteeth) reported 14 minutes ago

  @santanderuk why is your app not updating. I triggered an update over 15 minutes ago and still it says ‘waiting’. How am I to break the loop as now I cannot access it?

• 
  Ian (@iredfern) reported 19 minutes ago

  @santanderukhelp Can someone please help me recover my £20K that is locked in an account deemed dormant because it has not been used in several years. Is the not fraudulent on @santanderuk behalf? This is our money!

• 
  opinion8ed_dyke (@opinion8ed_dyke) reported 26 minutes ago

  1840 Fk #RoyalMail #RoyalFail. Fk @SantanderUK #BankOfSatan Both as incompetent as each other. Neither should be let near vulnerable people. TWO ******* MONTHS WITHOUT ACCESS TO MY ESA WITHOUT GOING INTO BRANCH BCS THE ***** CAN'T GET ******* CARDS AND PINS DELIVERED

• 
  John Higham (@johnshigham) reported 27 minutes ago

  @santanderuk You are USELESS! Saturday on a bank holiday weekend & still no replacement debit card after reporting it lost on Monday morning. I have no means to replace my broken mobile phone because every online payment method other than debit card uses phone verification! 😡😡

• 
  steven jackson (@Archtech_design) reported 31 minutes ago

  @santanderuk Unfortunately she has tried that your colleagues offer no solution other than cancel the card she is waiting for and Santander will issue another one! In essence she hasn’t had access to her own money why for 2 weeks now!! Do you think that is acceptable?