Santander status: access issues and outage reports

Problems in the last 24 hours in Beckley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Beckley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jools Parker (@joolsparker) reported 2 minutes ago

  Appalling service at @santanderuk in #Oxford Ridiculous and unclear ‘queuing’ system for the counters. Left waiting despite there being no other customers.

• 
  cookaburra (@weyheylad) reported 2 minutes ago

  @santanderuk I'm sorry I've tried to do that but I keep being told it's not santanders problem . But for me it is Santander . I opened the account to get an additional payment and I haven't got it because the download didn't work .someone must be able to help

• 
  John Kirby (@csljohnkirby) reported 3 minutes ago

  I have written "GBP Sterling Only" after the amount on every cheque I have ever written in the UK, and for the first time today, since first having a current account (Chequebook) aged 16 to now, I am 60, the @DVLAgovuk has rejected a cheque saying I have "it is competed incorrectly" stating that wording is not permitted and prevents them from accepting it as a valid form of payment. I have checked with @santanderuk and they said it is completely fine. In 44 years, it has not been an issue, and I think rather than the DVLA being so judgmental and making accusations that are false, they should be honest and say our preference is....

• 
  Gillian (@sandygill_) reported 6 minutes ago

  @santanderuk @TSB How about sorting out your bug-ridden, slow, clunky, almost always crashing (usually in the middle of setting up a payment), impossible to log-out of (although it randomly and inconvenient logs you out), ap?!

• 
  Sheila kirkby (@kirkbysheila28) reported 7 minutes ago

  @santanderuk @JamesHassett1 Give him access to his money imagine if your account was restricted and you had young children 😳a couple of weeks ago you restricted access to the app just because I was a victim of fraud instead of helping you punished me because I couldn’t move money from one account to the

• 
  Wideawake (@wideawakebo) reported 8 minutes ago

  Been waiting 11 days for a replacement card from @santanderuk , told it must be a problem with @RoyalMail RM advised it could be another 7 days as that's normal for 2nd class, so just the 18 days, no big deal. Remember when stuff worked in the UK, more or less? #shitshow

• 
  AnnRaj (@anandhichetlur) reported 8 minutes ago

  @santanderuk not able to access the account online. can you help pl

• 
  Simon (@aSimonDavies) reported 9 minutes ago

  @santanderuk how does a customer contact you about a stolen card when your phone centres are closed?

• 
  steve calvert (@scalvert2408) reported 10 minutes ago

  @santanderuk your chat facility is terrible. It just send you to a messaging service and then no one replies. You would think trying to get help paying off your balance would be easy but two days later I have had no contact and the app isn’t working

• 
  Andrew Bates (@AndrewBate13285) reported 10 minutes ago

  Still waiting for @santanderuk to help me with a couple of simple questions I sent them 5days ago. Live chat asks you to leave your questions but never reply Wasted many lunch breaks on hold. They still view me as a nuisance for having the audacity not to know everything